Record go Mobility Reviews 

Excellent car rental experience! The staff was incredibly friendly, helpful, and always available both over the phone and in person. The car was brand new, spotless, and in perfect condition. Everything was clear from the beginning, with transparent contracts and absolutely no hidden fees. Highly recommended—I will definitely rent from them again!

Alicante airport Record Go, it is a scam. I have had good service from Record Go at Bilbao and Madrid airports. The issue appears to be not taking their overpriced insurance.

While waiting at their check-in desk a member of the public approached us and informed us of the damage scam, so we were prewarned, yet still succumbed.

The paper work we got for the car showed extensive minor paintwork damage, it clearly had been gone over with a fine tooth comb. The car was perfectly acceptable. We duly videoed the car in a dark multi-story carpark. But, we couldn't get low enough to make a useful video of the wheels - it is of note that there was no wheel damage marked up on their forms, which I find difficult to believe for a 32,000 km car. They are claiming alloy wheel damage to nearside front.

The car was a dark green MG 8442 NBS it would be useful to know if others have been charged for this damage.

In the carpark we saw three staff members with tablets videoing cars in detail, rather then a visual check.

I note Record Go is a US company, which probably says a lot about their aggressive behaviour. Use them at your peril.

Be aware of this company! we rented a van from Alicante airport and paid 40 Euros extra for after office hours pick up. On the webside it doesnt state that after office hours means one hour max after their close at 11pm. Our flight was delayed and landed close to 1.30am with the family. Nowhere to pick up keys, we were not the only family looking for the pick up box on their car floor. Had to take taxi which cost 270 Euros. Made a complaint to their office and website no answer yet, they happily took our money while accknowledge at the office that the text after office hour pick is pretty deceiving on their website.

This company does NOT have possibility to pickup your vechile after 23.30. The out of office pickup fee is between 23-23.30 after that not possible. No keybox, nothing. Please correct out of office service to Late pick up fee until 23.30 costs 40€

Avoid Record Go at Mallorca Airport.

I had already purchased full insurance through Booking.com when I made my reservation. Despite this, the Record Go employee falsely claimed that my insurance was not valid and pressured me into buying an additional policy. I trusted the employee's advice, only to discover later that I had been misled into paying for coverage I did not need.

This felt like a deliberate sales tactic designed to extract more money from customers rather than provide honest service. I consider this misleading and completely unacceptable.

If you rent from Record Go, be extremely careful. Do not let their staff pressure you into purchasing extra insurance without independently verifying whether your existing coverage is sufficient.

Because of this dishonest experience, I will never use Record Go again and cannot recommend this company to anyone.

Rent car 11.07.2026 13.55

Following up on my earlier review — I already reported that RecordGo never returned my fuel deposit (100 EUR), and it's now been over a month with no refund. On top of that, a new charge of 40 EUR (181.01 PLN, on 11.07.2026) was taken from my card with zero warning, explanation, or notification. No invoice, no email, no reason — just an unexplained charge.
The most outrageous part is that this company is simply unreachable. I contacted them through the website form, by email, and tried calling — not a single message got a response. It feels like their "customer service" exists only on paper, while in reality they just ignore customers and hope people give up chasing their own money.
In the end I had to go to my bank and open a dispute/chargeback, because getting any reaction from the company itself was impossible.
Warning to anyone considering renting from RecordGo: be prepared for unexplained charges on your card, and don't expect to get your deposit back or a response to any complaint. Keep every receipt and message — you'll need it for your bank, because you won't get help from the company.

At Barcelona airport I was upgraded to a new type of car a ‘3’ prototype having ordered an intermediate to fit two large suitcases. The car could not fit two large suitcases so one suitcase was in the back seat with the 3 kids. They did not in fact have any cars similar to the one I ordered. Full to full policy, the car was about 7/8ths full when I picked it up. Worst of all, the rear bumper was damaged, the damage sheet showed the damage with a circle denoting a part that needed replaced so no big deal, I didn’t care that it was damaged until when I returned the car they tried to claim I’d damaged it more. They had a video of the car apparently taken before I picked it up and the girl kept pointing to something on screen, down the bottom of the bumper, it was detached from the chassis at the top so the boot didn't close flush but the girl alleged I had scuffed it or something down the bottom. The car looked exactly the same as in the video to me and after a bit of debate she relented. I would avoid this company or take very clear photos of all aspects of existing damage when you collect the car as based on my experience they will try to hold you liable for it.

Please note that Record Go tries to give you a lower category car when picking up the car. They do not take into consideration that you have paid for a higher class car. This has happened at Malaga Airport. When claim has been submitted thyy even do not answer to it.
Reply from Record Go is not acceptable.Record go Malaga gave me a lower class.I have contacted Record go several times about the issue,even phoned them.No reply and nobody picks up the phone.Very bad client service!Do not recommend.

​Do not even think about using Record Go at Málaga Airport, and avoid booking through Holiday Autos, who actively list them and complicitly defend their behavior.
​Our experience with this firm was nothing short of a scam, involving severe customer intimidation, deceptive practices, and financial extortion.
​1. The Three-Hour Queue and Forced insirance Upselling
​Upon arrival, we were forced to wait in a gruelling line for over three hours. The queue moved at a snail's pace because the desk agents were systematically spending 20 minutes per customer aggressively hard-selling internal insurance policies. I watched agent after agent bully vulnerable renters into paying hundreds of Euros for extra insurance they didn't want or need, purely out of fear.
​2. Blatant Deception Regarding External Insurance
​When we finally reached the desk, I presented the comprehensive Damage Refund Insurance I had already purchased through Holiday Autos. The agent flatly lied, claiming Record Go "did not recognize" it and that I was legally forced to buy their in-house cover. When I stood my ground, he became incredibly hostile, intimidating, and refused to look at me. It was only when another brave customer in line stepped forward to challenge him with his own paperwork that the agent backed down and agreed to accept a standard credit card deposit block of 1400 euros which i agreed was fine.
​3. Falsified Paperwork and Retaliatory Booking Cancellation
​When presented with the iPad to sign, I insisted on reviewing the text and taking a photo for my records. I immediately noticed that the agent had presented me with the completely wrong contract—it specified a manual car instead of the automatic vehicle I had booked.
​Caught in his own deception and error, the agent flew into an unprofessional rage. He demanded I delete the photo, and when I refused to sign a fraudulent contract, he literally tore up the printed paperwork in a fit of temper and cancelled my entire booking on the spot. He left us completely stranded at the airport after midnight with no vehicle.
​4. Holiday Autos' Useless and Complicit "Customer Service"
​When escalated to Holiday Autos, their management completely failed to support us. They hid behind a pathetic corporate loophole, claiming that because my physical credit card lists my title and initials (Mrs F C Neeve) rather than spelling out my full first name, the contract was technically invalid and non-refundable as recordgo t and cs showed that credit card must match exactly the name on booking. Even airlines accept credit cards show initials on credit cards.
However we never even got to the stage of running the credit card. The agent cancelled the booking purely in a fit of spite before a card was ever swiped. Furthermore, if you cave to their high-pressure insurance sales, these villains will gladly take your card regardless of what name is printed on it.
​Final Verdict: AVOID AT ALL COSTS
​Record Go Málaga operates a toxic environment of workplace bullying, predatory sales traps, and total administrative incompetence. Holiday Autos is equally responsible for enabling them and pocketing consumer money for services that were never rendered. Save yourself the stress, the hours of wasted time, and the financial scam—book elsewhere.

1. We reserved a Jeep (or similar) and got an MG.

2. The staff was dishonest about cards allowed. They said no virtual banks allowed, however this rule was nowhere to be found. The rule they were referring to was no virtual CARDS. As a result of this nonsense misinterpretation, be aware that you won't be able to use revolut, Wise or similar, not even with your physical card.

3. We got our insurance through booking. They tried to charge an additional insurance and informed us that the booking insurance did not cover anything (it does).

Dear Record Go mobility. Your policy says only physical cards allowed. You have declined a physical card without a valid reason. Please understand your policies or make them clear for the next customer, there won't be a next time from us.

Although the rental process was smooth and efficient once started, there are 2 major issues with this company. 9i rented in Alicante Spain).
First the long wait time in a queue to get to the counter, can take an hour or more sometimes.
Second and most important, fake unexpected charges after returning the car. I was hit with 2 charges, neither of which I can figure out what for. The company did not respond to repeated attempts at contacting them, mostly by email. I have now disputed the charges with the credit card company and had to hold my account. Shocking service by Record Go (Recordrentacar)

*DO NOT USE THIS COMPANY* Huge lines for hours when you arrive at your destination - YES. Telling you you are late and now your car isn't available and you have to pay an extortionate amount for an 'upgrade' - YES. Extremely rude with ZERO customer service - YES. Take it from my experience, pay the extra money - DO NOT USE THEM. They're basically a scam and the business isn't fit for purpose. We used a different company in the end as were no prepared to give them any more of our money.

The only problem we had was that they didn't wait for us at the airport and we had to call for the shuttle bus.
We rented 2 cars in Bari at all other things was great.
The cars, the staff, everything.
The value for money is the best.
I recommend with great confidence

Absolutely terrible experience from start to finish. I would not recommend either VIPCars or Record Go Menorca.
When I arrived to collect the car, my flight had been delayed. Instead of receiving assistance, I was left waiting for over an hour before I could finally get the vehicle. The staff could not resolve the issue, and I had to contact VIPCars myself. Even worse, customer support was only available in English, with no option to speak to anyone in Spanish. VIPCars eventually had to email Record Go to confirm my reservation before they would release the car. This should never have been the customer's responsibility.
The return process was just as disappointing. My return flight was at 8:00 p.m., and I simply wanted to extend the rental by a few hours so I could return the car at 5:00 p.m. instead of 10:00 a.m. I spent the entire week trying to contact both VIPCars and Record Go. When I finally managed to reach them, both companies refused to make the change, offering no flexibility, no practical solution, and no real customer service.
The lack of communication between VIPCars and Record Go, combined with their poor customer support and complete unwillingness to help with even a simple request, made this one of the worst car rental experiences I have ever had.
I will never use either company again, and I strongly encourage anyone considering booking through VIPCars or renting from Record Go Menorca to think twice. There are plenty of other rental companies that value their customers far more than these two.

Una experiencia absolutamente terrible de principio a fin. No recomendaría ni VIPCars ni Record Go Menorca.

Cuando llegué a recoger el coche, mi vuelo se había retrasado. En lugar de recibir ayuda, tuve que esperar más de una hora hasta que finalmente me entregaron el vehículo. El personal no fue capaz de resolver la incidencia y tuve que ponerme en contacto yo mismo con VIPCars. Para empeorar la situación, el servicio de atención al cliente solo estaba disponible en inglés, sin posibilidad de ser atendido en español. Finalmente, VIPCars tuvo que enviar un correo electrónico a Record Go para confirmar mi reserva antes de que me entregaran el coche. Esto nunca debería haber sido responsabilidad del cliente.

El proceso de devolución fue igual de decepcionante. Mi vuelo de regreso salía a las 20:00 y únicamente quería ampliar el alquiler unas horas para poder devolver el coche a las 17:00 en lugar de a las 10:00. Pasé toda la semana intentando contactar tanto con VIPCars como con Record Go. Cuando por fin conseguí hablar con ambas empresas, las dos se negaron a realizar el cambio, sin ofrecer ninguna flexibilidad, ninguna solución práctica y sin mostrar un mínimo interés por ayudar al cliente.

La falta de comunicación entre VIPCars y Record Go, unida a una atención al cliente deficiente y a su completa falta de disposición para resolver incluso una solicitud sencilla, hizo que esta fuera una de las peores experiencias de alquiler de coche que he tenido.

No volveré a utilizar los servicios de ninguna de las dos empresas y recomiendo a cualquiera que esté pensando en reservar a través de VIPCars o alquilar un vehículo con Record Go Menorca que se lo piense dos veces. Existen muchas otras compañías de alquiler que valoran mucho más a sus clientes.

Damage on vehicle at time of hire charged for on return of vehicle ,even though the staff 'return vehicle check' was concluded in my presence and deemed all okay. The charge was made later unknown to me .The company refused to accept responsibility and charged me the excess as well as a 50 euro admin fee totalling £600

Very disappointing experience. We paid for the car rental in advance, but unfortunately our driver’s license was left at home, so the company refused to hand over the vehicle. While we understand that a car cannot be rented without a valid driver’s license, we were also not refunded the prepaid amount or offered any reasonable solution.

In our opinion, the situation was handled unfairly and with very little flexibility. We recommend that future customers carefully review the cancellation and refund policies before booking. Based on our experience, we cannot recommend this company.

Rude airport staff, waiting for hours to get the car we booked. Ended up not getting the car at all. Went to enterprise next door.

Would give a zero as absolute shambles at Malaga - 15-30 per person check in dole ticket queue system really miserable staff and 1 1/2 hours to get a car avoid all other counters had sufficient staff and then the car we eventually got was riddled with defects not previously reported just a joke I pre paid for enhanced insurance by still took payment absolutely scammers for insurance excess like others though - assistant said first time with record I said yes and the last what a nightmare experience- just awaiting customer reservations regarding defects but will fight as they are shoddy outfight please avoid go with mainline company

Gran canaria We hired a guarantee chargeable hybrid car at the airport. When the car was delivered (Toyota CHR-hybrid) there was no plug-in cable provided and we were told that the cable was not provided by Record. What's the point of renting a chargeable car if you cannot charge it ! As we complained, we were given the second driver for free (we didn't ask for it and we didn't need it at all, never used it neither) and the promise that we could bring the car back without refuelling. However, 2 days after our return to Belgium we were invoiced for the refuelling! The fee that was invoiced for refuelling is incredibily unreasonable ! When complaining about the promise they don't seem to recall what we were promised. Unfortunately we did not have a written agreement for this and as a consequence we only had their word, which doesn't seem to have any value at all ! I don't recommend, better address yourself to a reliable and trustworthy company !

Never use this company, especially if you are British. We got refused the car in Catania because our driving licence was British. The clerk there told us British licence holders need an international driving permit to rent in Italy. However he is misinterpreting both the UK and European law (which very clearly says UK drivers can rent and drive cars in Italy) and the company's own policies (which again explicitly state that an IRP is not needed if the licence is "issued by a country of the European Union or a country that is a signatory to an agreement." - which is the case for the UK).
We booked online and had all the right paperwork but the clerk refused us the car just on the grounds of having a British driving licence, which is against the law and their own company policies.

I strongly advise fellow travellers to avoid Record Go Malaga. Having rented cars all over the world, I have never experienced such poor, unfair, and unprofessional treatment. My experience from start to finish was disappointing. I felt pressured to purchase their expensive additional insurance, and when I declined because I was already fully covered by AXA, I was later presented with what I believe are false and unsubstantiated damage allegations.

After returning the vehicle in perfect condition, I even received confirmation that my rental was complete, only to be charged later for alleged damage. I have comprehensive 360° video footage of the car at both collection and return, clearly showing the vehicle's condition and contradicting their claims. Despite this clear evidence, they refused to acknowledge it and charged me **€217.80 for the alleged damage plus a further €50 administration fee**—charges that do not even correspond to the minor damage they claim occurred.

The entire process has left me feeling that customers who decline their additional insurance are unfairly targeted with excessive damage claims to recover a similar amount. I do not acknowledge these unjustified charges and am actively pursuing the matter through my bank and my insurance company.

After renting vehicles in many countries without ever encountering such issues, this has been by far the worst car rental experience I have ever had. If you are visiting Malaga or anywhere else in Spain, I strongly recommend choosing a different rental company. Save yourself the stress, unexpected charges, and extremely disappointing customer service.