I called to dispute some fraudulent charges made to my card and got connected man named Mauricio (I apologize if I spelt that wrong). He was incredibly helpful, patient, and sweet. He was able to get... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm an older person that struggles with technology and I was able to get my account set up by following the instructions on the website. I love the service, it feels like I'm still on AT&T but paying... See more
Activation was a breeze and it doesn't matter if your phone is locked to Verizon or att. They have plans that work with any carrier. And the best part is I'm saving $20 a month for each line ($30 for... See more
I was having some issues posting my number and accessing my account, but Joshua a rep a spoke online on chat was Great he not only Heloes it get fixed but was ther along the way untill the process wa... See more
Company details
Written by the company
At RedPocket, we know you want a wireless carrier that gives you control, not complications. You need unmatched coverage, predictable pricing, and real customer support—without the usual headaches. Big carriers raise your rates and lock you into long contracts. Discount carriers force you to compromise on coverage or switch phones. You shouldn’t have to choose between affordability and quality. Here’s how RedPocket is different: - Nationwide 5G on Any Major Network – Choose from any major 5G network and switch anytime. - Lock-In Low™️ Pricing – No price hikes, no fake promos. Your rate stays the same. - 2-Minute Care™️ – Real human support in two minutes or less, in six languages. No contracts, no surprises—just the coverage, price, and service you deserve. Switch to RedPocket today and experience Your New Ultimate Cell Carrier
Contact info
2060-D Avenida De Los Arboles, 91362, Thousand Oaks, United States
- 1-712-775-8777
- support@redpocket.com
- www.redpocket.com
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Nikka was wow wow wow I was really…
Nikka was wow wow wow I was really having a hard time and this interaction changed everything she went above and beyond to save and keep us with the services with RedPocket. I still have more lines to bring over and I’m happy to do it after this interaction. Great service just an extra little effort was enough for me whether it ended this way or not.
April 29, 2026
Unprompted review
Reply from RedPocket Mobile
Thank you for such an incredible review, Petah! We’re so glad Nikka was able to turn your experience around and go above and beyond. That’s exactly the kind of support we strive to provide every day. It means a lot to hear you’re bringing more lines over as a result.
We'd love it if you could share more about your experience at forums@redpocket.com. Our team is always listening, and feedback like yours helps shape the future of the services we provide here at RedPocket Mobile. So please don't hesitate to reach out.
RP CS Ren was very helpful and solved…
RP CS Ren was very helpful and solved my issue quickly.
April 27, 2026
Unprompted review
RP CS Ren corrected my failed attempt…
RP CS Ren corrected my failed attempt at a port.
April 25, 2026
Unprompted review
Can’t seem to make phone calls from…
Can’t seem to make phone calls from United Kingdom. Can’t receive calls either!
April 25, 2026
Unprompted review
Reply from RedPocket Mobile
We’re sorry to hear about your experience while traveling, Randy. RedPocket currently offers complimentary international roaming across 60+ countries, including the United Kingdom, so we’d definitely like the opportunity to take a closer look at what may have occurred with your line.
Please reach out to us at forums@redpocket.com with your account details, or feel free to reply here so we can help investigate further.
It was very smooth.
April 24, 2026
Unprompted review
REN was supportive and sympathetic to…
REN was supportive and sympathetic to the time I wasted today but in the end hung in with me until all worked out.
April 24, 2026
Unprompted review
Superior Customer Service Experience
I chatted with a service person who is genuinely engaged with the problem and worked with me for about 2 1/2 hours to bring it to a successful resolution.
April 23, 2026
Unprompted review
after 3 days of follow up finally RP CS…
after 3 days of follow up finally RP CS Ren was able to solve the issue I had on my payment method. She knows what is she doing.
April 23, 2026
Unprompted review
RP Cs Ren was a big help 😊
April 23, 2026
Unprompted review
Mark with Customer Services was great
Mark with Customer Services was great. Very helpful with solving my high speed data issue.
April 20, 2026
Unprompted review
The CS Rep Mark was a great help
The CS Rep Mark was a great help. If service is this great all the time I will tell others about this company and how good they are to work with.
April 19, 2026
Unprompted review
Reply from RedPocket Mobile
Providing consistently great service is exactly what we aim for, and it’s great to hear that reflected in your experience with Mark.
We'd love it if you could share more feedback with our team. If you're open to it, please reach out anytime at forums@redpocket.com, where our team is always listening to help shape the future of the services we provide.
I was charged illegally for the annual…
I was charged illegally for the annual plan I already PREPAID upon ordering the plan in span of two months.
April 19, 2026
Unprompted review
Reply from RedPocket Mobile
We take billing concerns like this very seriously and want to help clarify what happened, Huey.
Annual plans are prepaid, and charges are tied to specific transactions on an account. If something doesn’t look right, we’d like to review it closely and provide a clear explanation.
Please reply to our private message or reach out to our team at forums@redpocket.com with your account details so we can investigate and assist you directly.
very helpful to switch eSim to physical SIM
RP CS Ren was very helpful to allow me to switch from eSim to physical SIM
April 19, 2026
Unprompted review
RP CS Ren did the great job for me.
RP CS Ren did the great job for me.
Best mobile service and works well.
April 19, 2026
Unprompted review
fast and effective
April 17, 2026
Unprompted review
Great customer service
RP CS Ren did an excellent job of solving my payment issue quickly and efficiently. I was finished within a couple of minutes. Thank you!
April 17, 2026
Unprompted review
Very affordable for fast speed
Very affordable for fast speed. This is the best solution for my second sim option with my main plan.
April 13, 2026
Unprompted review
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