I called to dispute some fraudulent charges made to my card and got connected man named Mauricio (I apologize if I spelt that wrong). He was incredibly helpful, patient, and sweet. He was able to get... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm an older person that struggles with technology and I was able to get my account set up by following the instructions on the website. I love the service, it feels like I'm still on AT&T but paying... See more
Activation was a breeze and it doesn't matter if your phone is locked to Verizon or att. They have plans that work with any carrier. And the best part is I'm saving $20 a month for each line ($30 for... See more
I was having some issues posting my number and accessing my account, but Joshua a rep a spoke online on chat was Great he not only Heloes it get fixed but was ther along the way untill the process wa... See more
Company details
Written by the company
At RedPocket, we know you want a wireless carrier that gives you control, not complications. You need unmatched coverage, predictable pricing, and real customer support—without the usual headaches. Big carriers raise your rates and lock you into long contracts. Discount carriers force you to compromise on coverage or switch phones. You shouldn’t have to choose between affordability and quality. Here’s how RedPocket is different: - Nationwide 5G on Any Major Network – Choose from any major 5G network and switch anytime. - Lock-In Low™️ Pricing – No price hikes, no fake promos. Your rate stays the same. - 2-Minute Care™️ – Real human support in two minutes or less, in six languages. No contracts, no surprises—just the coverage, price, and service you deserve. Switch to RedPocket today and experience Your New Ultimate Cell Carrier
Contact info
2060-D Avenida De Los Arboles, 91362, Thousand Oaks, United States
- 1-712-775-8777
- support@redpocket.com
- www.redpocket.com
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Saving $20 a month and have better service!
Activation was a breeze and it doesn't matter if your phone is locked to Verizon or att. They have plans that work with any carrier. And the best part is I'm saving $20 a month for each line ($30 for unlimited)! And I truly appreciate that they offer you the option to switch carriers because I live in a very rural area where verizon doesn't pick up so well, but when traveling for work, verizon is sometimes the best so I can switch.
April 5, 2026
Unprompted review
C.S. Shanti; great support agent
C.S. Shanti did a great job trying to get my new Red Pocket SIM to work. This even included a second session after she elevated the problem to a higher level support group. On that session, she worked with me to try the SIM in another phone I had and it worked which meant the problem was with my phone. Although she said the phone must be locked, this didn't seem correct since the specs. stated it was factory unlocked. After we completed the chat, I discovered that although the phone was new, it was a very old model that apparently has only 2G capabilities. I'm pretty sure that was the problem so I have now disposed of the phone and ordered another phone.
May 10, 2026
Unprompted review
RP CS Mark did a great job
RP CS Mark did a great job, helped me through a painful experience with grace and patience.
May 10, 2026
Unprompted review
RP CS Ren provided great customer…
RP CS Ren provided great customer service. Thanks.
May 8, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Redpocket has the worst signal
Redpocket has the worst signal, complicated system and imconsiderate staff. I'm very very very upset with the way I was treated. They double charged me, which is also due to their complicated website, I request for a refund which I was conpletely ignored. I wish I could upload the transaction and show it to the world. This is how mad I am right now. Run away from this scam guys.
May 7, 2026
Unprompted review
Reply from RedPocket Mobile
We’re sorry to hear you feel this way and would appreciate the opportunity to take a closer look at your experience, Hmingtey.
We want to clarify that RedPocket does not apply charges without a customer’s consent or agreement to services. We also provide coverage access across all 3 major 5G networks giving multiple options for optimal signal in your area, and have been helping customers save on wireless service for 20 years.
Your feedback is certainly concerning to us, and we’d genuinely appreciate the opportunity to investigate what may have happened so we can better understand the situation and help. Please reach out to us at forums@redpocket.com with your account details, or feel free to reply here so we can connect further.
a little touchy my fault with T mobile
a little touchy my fault with T mobile. porto g over. boy oh boy is it fast and i’m
on the ATT option 1/3 the price
May 5, 2026
Unprompted review
Easy to contact a live agent.
Easy to contact a live agent.
Agents are responsive and provide effective solutions.
May 3, 2026
Unprompted review
RP CS Ren is perfect
RP CS Ren is perfect. She resolved the issue very quickly
May 4, 2026
Unprompted review
Agent did a great job
agent did a great job. they deserve recognition for going above and beyond . Kept me informed thru the entire process.
May 3, 2026
Unprompted review
Reply from RedPocket Mobile
We really appreciate you taking the time to call this out, Kevin. Keeping customers informed and delivering above-and-beyond support is what we strive for.
Your feedback means a lot. If you’re open to sharing more about your experience, it helps us continue improving. Reach us anytime at forums@redpocket.com, where our team is always listening.
RP CS Ren helped to resolve my…
RP CS Ren helped to resolve my activation quickly
May 3, 2026
Unprompted review
Reply from RedPocket Mobile
We appreciate the great feedback, Hung. It’s awesome to hear that Ren made your activation process smooth and fast.
If there’s anything else you’d like to share about your experience, our team is always listening at forums@redpocket.com.
RPCS Ren was very helpful with quickly…
RPCS Ren was very helpful with quickly resolving my issue.
May 2, 2026
Unprompted review
Reply from RedPocket Mobile
We appreciate the 5-star review, Scott. Quick and helpful support is what we strive to deliver every time.
If you’d like to share more feedback, we’d love to hear from you at forums@redpocket.com.
RP CS Ren solve my problem very quick
RP CS Ren solve my problem very quick. Thanks her a lot!
May 2, 2026
Unprompted review
Reply from RedPocket Mobile
We appreciate the 5 stars, Sham. Fast support is exactly what we aim for, and it’s great to hear that Ren delivered.
If you have more feedback to share, feel free to reach out anytime at forums@redpocket.com.
CS Rep Mark went above and beyond
CS Rep Mark went above and beyond. Top notch experience. Pleasant. Informative. Patient. THOROUGH.
This guy needs a promotion.
Thanks CS Rep Mark!!!
April 30, 2026
Unprompted review
Reply from RedPocket Mobile
Thank you for the incredible feedback, Eric. We’re glad to hear Mark delivered such a thorough, patient, and top-notch experience. We’ll make sure this recognition gets to him.
If you’d like to share more about what stood out, we’d love to hear from you at forums@redpocket.com.
Ease of setup and its intuitive process.
April 28, 2026
Unprompted review
Reply from RedPocket Mobile
Thanks for the 5 stars. We’re glad to hear the setup was easy and intuitive. That’s exactly the experience we aim to deliver.
If you’d like to share more about your experience, we’d love to hear from you at forums@redpocket.com.
RP CS Ren was one of the best support…
RP CS Ren was one of the best support agents of any company I've ever worked with. I really appreciated their help with activation due to an error on my end.
April 30, 2026
Unprompted review
Reply from RedPocket Mobile
Thank you for the amazing review, Mac. We’re thrilled to hear Ren made such a strong impression and was able to help with your activation. That’s exactly the level of support we aim to provide.
If you’d like to share more about your experience, we’d love to hear from you at forums@redpocket.com.
very reposnsive
April 30, 2026
Unprompted review
Reply from RedPocket Mobile
Quick and responsive support is what we aim to deliver every time, Kevin. If you have more thoughts to share, feel free to reach out anytime at forums@redpocket.com.
Thank you for taking the time to leave a 5-star review for us.
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