REMUS UOMO Reviews 

69
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent fit and packaging. Many people highlight the exceptional customer service, describing staff as attentive, professional, and very helpful in resolving issues and making the shopping experience easy. Reviewers frequently commend the team for their efficiency and willingness to go above and beyond. However, some customers also noted occasional issues with the delivery process, often caused by courier services. Despite these occurrences, reviewers consistently report that the customer service team is highly effective in resolving these problems quickly and efficiently.

What people talk about most

Product

People report positive experiences with product quality, often praising the excellent quality of suits,... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of suits, T-shirts,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as personal, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a jacket online, arriving a few days before leaving for a trip. Although, on initial try on the jacket was too big. Fiona and her team went out of her way to pull out all the stops so... See more

Company replied

Rated 5 out of 5 stars

I visited the Glasgow Braehead store recently. I was looking for trousers. I had no expectations. What I experienced was the best service and choice I have seen in many years! From the onset, Steve wa... See more

Rated 5 out of 5 stars

Just received a Braxton Twill Jacket and very impressed with the quality of the product and packaging. They clearly take great pride in both. Fast delivery too. Highly recommended.

Rated 5 out of 5 stars

Amazing customer service. Swift response to any queries, which is rare these days! They were able to help resolve an issue the courier service caused. Very helpful and left me very confident d... See more


Company details

  1. Men's Clothing Store

Written by the company

Remus Uomo provides design-led, formal tailoring and off-duty casuals to men who take a serious attitude towards fashion. Remus Uomo is on a mission to make men’s style more accessible, to create simple yet smart everyday pieces, that make it easier for men to dress well no matter what the occasion.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

69 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(69)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service.

Swift response to any queries, which is rare these days! They were able to help resolve an issue the courier service caused.

Very helpful and left me very confident do order again!

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Top Class Customer Service

The customer service with Remus was first class. I had an issue with the courier on a return (for size) and the Remus customer service team got it rectified immediately and issued repayment immediately. Also, the quality of clothing is always top class.

September 23, 2025
Unprompted review
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Rated 2 out of 5 stars

I ordered a product on Friday and paid…

I ordered a product on Friday and paid for express delivery which is 1-2 days.

It is now Wednesday so 5 days later and product has not been delivered.

September 3, 2025
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Reply from REMUS UOMO

Hey Barry,

Thank you for your review and for sharing your experience with us.

As stated on our shipping policy, our express delivery is 1-2 working days. As your order was placed after our 2 pm cutoff time on a Friday, this carried through to Monday for fulfillment at our Head Office.

Our tracking shows that this was delivered to you on Wednesday. If you are still experiencing issues with delivery, please contact us at help@remusuomo.com, and we will be happy to assist you further.

Thanks

Ben
Remus Uomo

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Rated 5 out of 5 stars

nice quality regular fitting jacket

nice quality regular fitting jacket
delivery a bit slow....

August 15, 2025
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Reply from REMUS UOMO

Hey Oliver,

Thank you for your review and for sharing your experience with us.

We are thrilled that you like the quality of your new jacket and that it fits you well. Our team work very hard to create high-quality garments that our customers will love.

I am sorry to hear that you found the delivery slow. According to our tracking, this was delivered within your selected delivery period, but if there are any issues, we would love to know more. Please email us at help@remusuomo.com.

Thanks

Ben
Remus Uomo

Rated 1 out of 5 stars

Still not received my refund from a…

Still not received my refund from a returned item

August 15, 2025
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Reply from REMUS UOMO

Hey Adrian,

Thank you very much for your review and for sharing your experience with us!

I have looked into your return and can see this was received at our Head Office 2 working days ago. As per our returns policy, returned orders can take up to 7 working days for us to process and action the refund/exchange. Rest assured, you will receive your refund shortly.

We have sent you an email. Please feel free to reply if you have any further questions.

Thanks

Ben
Remus Uomo

Rated 5 out of 5 stars

Good website

Good website, delivery was spot on and I would recommend

August 15, 2025
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Reply from REMUS UOMO

Hey Liam,

Thank you for your kind words and for sharing your experience with us. Your recommendation truly means the world to us.

Thanks

Ben
Remus Uomo

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Rated 5 out of 5 stars

Excellent Customer Service

Purchased a jacket online, arriving a few days before leaving for a trip. Although, on initial try on the jacket was too big.

Fiona and her team went out of her way to pull out all the stops so that I could have the smaller size just in time before jetting off.

Many thanks again, brilliant customer service!!

August 12, 2025
Unprompted review
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Reply from REMUS UOMO

Good morning,

Thank you so much for your review and for sharing your experience.

Our customers are at the centre of everything we do, and we are simply delighted we were able to help you before your trip. I will be sharing your kind words with Fiona and the rest of the team.

Thanks

Ben
Remus Uomo

Rated 5 out of 5 stars

As an old person that struggles…

As an old person that struggles with technology imagine how happy i was to see an old school phone number on my Remus invoice.what surprised me even more that with one ring the phone was picked up buy a wonderfur representative called Fiona Who guided me throw the returns process with ease and dun with joy and clearly a love for her job.Go Fiona Thank you so much.D jones

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

We recently got married in Tuscany, and the suit shopping prior to shopping at Remus was a nightmare.

The staff from Remus helped us a great deal, sorting correct sizing and styles. I will 100% be ordering again.

Once again, thank you so much. Keep it up!

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a suit online for an…

I ordered a suit online for an interview.
I live quite rurally, so I got in touch with Remus Uomo as I needed to be sure the suit arrived promptly. They upgraded the delivery to premium and the suit arrived in time. The fit was exactly as described online. The online team were helpful, and had it not been for their assistance my rural living would have caused the suit to arrive late.
While the interview was not a success, the suit and the team at Remus did their part.
Thank you for the excellent service.

June 7, 2025
Unprompted review
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Rated 1 out of 5 stars

I purchased a pair of trousers on the…

I purchased a pair of trousers on the 3rd of April, and it’s been just a month since the purchase. I only wore them once, and after just one wash, the stitching came apart, which clearly shows the material is of very poor quality.

April 3, 2025
Unprompted review
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Reply from REMUS UOMO

Hey Balbir,

We are sorry to hear about your experience with your trousers. We offer free returns within 28 days of your order being delivered. Please contact us on help@remusuomo.com, we will get our Quality Control team to take a look and make sure you get sorted out.

Thanks

Ben
Remus Uomo

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I contacted Remus to see if I could get replacement buttons for a jacket and they were able to help me. Thanks for all your help Fiona.

April 28, 2025
Unprompted review
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Reply from REMUS UOMO

Hey Michelle,

Thank you for your kind message, we are so glad we could help.

Thanks

Ben
Remus Uomo

Rated 5 out of 5 stars

Great Quality

Got a knitted polo for my boyfriend and he absolutely loves it. The quality is unreal! Free delivery and returns is a great plus too for this brand.

March 16, 2025
Unprompted review

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