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Company details

  1. Building Firm
  2. Carport and Pergola Builder
  3. Joiner

Written by the company

Depuis 1983, Rénoval, entreprise familiale et à taille humaine, est devenu le réseau référent sur le marché de la véranda. Grâce à une démarche de recherche et d'innovation permanentes, RÉNOVAL propose l'offre la plus large du marché en vérandas, extensions et pergolas. Seul fabricant français à proposer 2 technologies de vérandas, Rénoval signe également les profils aluminium les plus fins du marché et les menuiseries les plus performantes du marché. Avec près de 100 magasins expo, vous choisissez un produit de haute qualité réalisé par un artisan proche de chez vous.


Contact info

2.2

Poor

TrustScore 2 out of 5

32 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Tres mmauvais experience

J,ai Commandé une veranda le 20.12 2018 au prix de 15300 euros. Payée 6200 euros en cheque, la livraison a été prvevû pour le 15 mars, le 17 avril, paiement de 7150 euros en cheque encaisser sans livraison complet..... seulement livré deux fenetre, tous les autres sont mal mesuré, et retourner avec la camion de Renoval. Attention cheque quand meme encaisser toute suite!!!.Tres honete. 45 jours plus tard, visite à nouveau, vitré brisée. Le 18 juillet sans aucun acceptation de visite de mon part, car locataires dans la maison. Finalement, ils ont fini le montage avec le dernier élément mais ont demonter et pris deux portes. Evidement pas confiance que je va payer le reste 1950 euros. Effectivement on a volé deux porte deja monter. Aujourd'hui le 01.10 2020 (notez la date par rapport à la date de commande) j'ai toujours une veranda incomplet. Décidez vous-même si vous devriez être le prochain client chez Renoval, qui dans l'industrie à une réputation très ternie.

I ordered a veranda with the company RENOVAL 20 december 2018. Delivery promised for March 15 2019. On the day i was informed of a delay one month. Now delivery April 15. ON the 17 avril the company arrived ans asked for the second check of 7150 euros. However, only 2 elements of 5 were set up. The rest were bad measured and taken back to the factory. BUT the check was cashed although the delivery was incomplete. 45 days later new try to finish the veranda. One window was crashed during transport and taken back. Just before July 18 I was called by phone, delivery would be the next day, i should be at home. But i told i could not, i was in Avignon on vacation and the house occupied by tenants. Never the less the company arrived despite my refusal, and set in the last element. Finally the veranda was complete. BUT as i was not there and probably as sort of security for the remaining payment of 1950 euros, they disassembled the 2 doors, and took them on the lorry back to the company. NOW on October 01 2020 (please note the date compared to the order date) my veranda is still incomplete!!! Please decide for yourself if Renoval shall be your next experience. A company very bad reputed in the sector. Very understandable....

October 1, 2020
Unprompted review
Rénoval  logo

Reply from Rénoval

Bonjour "Flemming",
Nous regrettons votre expérience mais nous ne pouvons pas authentifier votre avis puisque vous n'avez pas souhaité fournir les informations demandées (copie facture, copie mail...). Par ailleurs, votre nom "Flemming" n'existe pas dans notre base de données clients, nous ne pouvons donc pas rattacher un dossier client avec votre expérience et un expert agréé.
Cordialement, l'équipe RENOVAL

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