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We booked a car through Rental24H, but what we received was completely unacceptable. The car was very old, full of scratches, technically unsafe, and clearly below the class we booked. Website p... See more
SCAM!!!! Don’t Use Them!! Do not use this app!!! They will rip you off!!!!!! Advertises in AUD and then charges you in USD! Later also found out that this app belong to CarTrawler! Absolute trash! Tr... See more
Booked and paid in advance for a Land Rover Discovery (or car of similar class) for 5 days rental with Hertz via rental24H. On arrival this was not available and a compact car was provided by Hertz -... See more
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Company details
Written by the company
Rental24h.com is the trusted choice with access to rental cars in 170 countries and more than 850 suppliers ✅ We partner with renowned brands like Avis, Hertz, Alamo, Enterprise and many other agencies, continually expanding our network to offer the best prices and service. Available in 13 languages, our top-tier rental cars ensure a seamless experience for our customers, from reservation to return.
Contact info
United States
- 1-844-383-88-22
- www.rental24h.com
1.7
Bad
89 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Incredibly unreliable!
I paid for a car with insurance before flying to Brazil. When I arrived at the airport, they refused to give me the car unless I paid for the insurance once again. The price was ridiculous and they refused to rent me the car, even though I had all the documentation with me.
After the incident, I asked for a refund and it's been almost 2 months and they have not returned my money. Absolute scumbags.
February 8, 2024
Unprompted review
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Booked & cancelled a car with fuul…
Booked & cancelled a car with fuul insurance from them with full refund condition available anytime before the start date. Got con as car rental was indeed refunded but not the car rental insurance by Alliianz. 24H pushed the onus to refund to Allianz, & they throw a “not refund” condition which is only found in the terms & condition page of the policy sent to me after the booking which was already too late to do anything!
On top of that, charges were billed in Euros, so when refunded, lost out on exchange rate. I lost USD21 for this stupid exercise!
So, be careful & don’t get con like myself!
December 12, 2023
Unprompted review
Reply from RENTAL24H.com
Dear CS Teo,
It is a pity to hear about your negative experience. As we can see, the issue is not about the refund for your booked car - this sum was returned. Also, as we understood from your review ("24H pushed the onus to refund to Allianz, & they throw a “not refund” condition), our company has made everything in our power to return you the money paid for insurance. We've done our best, but if the company's policy prohibits post-cancellation insurance refunds, it's a risk beyond our control.
We recommend reviewing the refund and cancellation policies of the chosen rental agency for your particular deal BEFORE paying for it. Even when you are sure that the cancellation was done in time, you might not get the full refund for obligatory insurance, cancellation/late amendment fees or booked extras.
If you have any questions next time, contact our customer agents before making a reservation in a live chat on My Booking page or via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). This way, you will be informed about non-refundable categories in your particular reservation.
We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com.
Rental24H Team
Scam - Please beware of this operationc
Please beware of this operation. They cooperate with local car rental places that attempt to scam renters with a credit card trick - like for us in Bucharest, Romania. Upon trying to retrieve your car, the local agent pretends your card is not functioning or has no funds, and aggressively offers you a cash only option. Upon calling my credit card company, it was confirmed that the transaction was never attempted. Rental24H does know of this practice as there have been numerous reviews of that nature but they keep their payment and do not force the local agents into refunding. Unfortunately a ram shackle operation.
October 27, 2023
Unprompted review
Reply from RENTAL24H.com
Dear Ma Po,
We apologize for any inconvenience caused. First, it's essential to emphasize that in the event your card lacks sufficient funds to cover the deposit at the rental counter during the pickup process, the rental agency (not Rental24h) reserves the right to withhold the booked vehicle. Consequently, even though your bank assured you that there were no issues with your card when you contacted them, the rental agency in Bucharest declined to accept it.
We recommend reviewing the refund and Deposit policies of the chosen rental agency for your particular deal before confirming the booking. Even when you have prepaid for the car on our website, you will be asked to pay a Refundable Security Deposit (this sum will be hold on your card till the end of your trip), and might be asked to pay some extras like local fees or an additional driver fee (depends on your pick-up spot).
You can always contact our customer agents in a live chat on My Booking page or via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). This way, you can secure your refund and will be informed about non-refundable categories in your particular reservation.
We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com.
Rental24H Team
Scammers
Don't choose this company to rent car. If you change your mind 4 min after booking, because you discover you need to have credit card to collect your car, this company charges you 85£! (information about credit card appears after payment). It was happened to my husband. Car booked on Monday to collect on Wednesday Customer service useless. Looks like scammers or fraud.
And this is not a true that other rental companies has the same terms and conditions. We rented car without credit card, using debit card and wasn't any problems.
August 9, 2023
Unprompted review
Reply from RENTAL24H.com
Dear client,
We sincerely apologize for any inconvenience you may have experienced. We understand that you have concerns about your recent reservation, and we'd like to address them.
Firstly, we'd like to point out that all the necessary information regarding the required documents, including the use of debit or credit cards, is readily available on our website at the time of making your reservation. You can access this information by clicking on the "Important Information" section on the search results page, where you can find details about payment methods for the selected deal and whether the rental agency at your chosen location accepts debit cards or not.
Regarding your desire to cancel the reservation after it has been made, we want to inform you that in most cases, customers are responsible for canceling all additional services and extras they have booked along with the vehicle. Consequently, if you decide to cancel your insurance within 24 hours of the car rental agreement's scheduled start, please be aware that no refund will be provided for this particular service.
We recommend reviewing the refund and cancellation policies of the chosen rental agency for your particular deal before paying for it. If any issues arise, contact our customer agents promptly in a live chat on My Booking page or via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). This way, you can secure your refund and will be informed about non-refundable categories in your particular reservation.
We are committed to resolving the issues as soon as possible, so you will have a positive experience with us.
Rental24H Team
Long story short rental24 is just a…
Long story short rental24 is just a broker ( no car) and work with Rental car SIXT
Book a Fiat 500 in santorini on October 22 starting at 10 am.
Full payment has been done up front to rental 24 .
We arrived late on October 22 at 7pm . When we arrived at the counter from SIXT , our contract has been canceled and our car booked to somebody else .
Don’t try to call rental 24 , their call center is always inaccessible!
SIXT said they don’t want to talk to us to fix our problems. We lost all our money with Rental24
October 22, 2023
Unprompted review
Reply from RENTAL24H.com
Dear Cantet Jean Philippe,
It's a pity to hear about your negative experience. Based on the feedback you shared, it seems there was a significant delay of approximately 9 hours in your pick-up time. And if you did not request an extension for your reservation in a timely manner, it's important to understand that the car rental provider is not obligated to hold your vehicle until your arrival. Moreover, many companies enforce a "No-show policy," which means if you fail to cancel or modify your reservation, certain consequences may apply. The penalty for a no-show in the context of car rentals can vary significantly. The specific charges depend on the rental company and whether you chose a "pay later" or prepaid rate. The range of potential fees includes no charge, a relatively small fee, or the entire rental cost.
Therefore, we recommend for future reference, to plan ahead your trip and make reservations with some flexibility to account for unforeseen circumstances. Please be aware that in such cases, suppliers typically do not offer refunds. Our refund policies are similar to other platforms like Booking.com or Expedia.com. Notice that a full refund could be done only when you cancel your reservation up to 24 hours before the pick-up time.
If any issues arise, contact our customer agents promptly in a live chat on My Booking page or via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). This way, you can get more details about the possibility of getting any refund and will be informed about non-refundable categories in your particular reservation.
We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com.
Rental24H Team
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Bad experience and refusal to refund
Unfortunately despite the team responding to my previous review trying to send us back through the customer complaint channels we had already tried. We have yet again received a mail saying they cannot help. The full cost of a rental for 16 days was deducted from our credit card by rental 24H and then again by Foco in Brazil. The credit card details have been provided. I understand the refind on the downgrade is the response so I’m Ítu of Foco and therefore rental 24H can’t help but they can certainly refund the amount they took from the card for full advance payment of the car. I would never use this company again and highly recommend anyone to avoid them. They efffectivley stole from us and refuse to refund the amount they took. Almost impossible to get any kind of proper response when you complain and very slow to respond effectively. The response through online chat however was very good. Disappointing result.
Again a disappointing response. The answers provided were totally inadequate and the point is your company took the full rental amount and then we were charged another time in full by the local partner so rental24 should refund the money they took from us. I understand that you cannot help us with the downgrade difference and that was the local partner lying and not refunding us. We are discussing the car rental amount which is over €1000. Your company has effectively stolen Thai money from us. We have sent the credit card statements for the double charge. Please don’t confuse this with the downgrade of car.
November 16, 2022
Unprompted review
Reply from RENTAL24H.com
Dear Jos,
We have thoroughly reviewed your complaint, and we appreciate your acknowledgment of the quality of service received through our online chat support (as you told, "the response through online chat was very good"). Given that our customer support has already provided you with an explanation of why a refund is not possible in your case, we'd like to understand what additional assistance or steps you may be seeking from us.
If you have any questions or require further support, we kindly encourage you to reach out to the same customer support representative you interacted with during your previous online chat (https://rental24h.com/my-booking).
We would like to bring to your attention that our TrustPilot page reflects our reputation and interactions with customers. Therefore, we kindly request that you refrain from leaving another 1-star review, as it would only echo the same experience.
Best regards,
Rental24H Team
AddCar via Rental24H.com in Morocco
The agent was waiting at the parking lot in front of the airport on time. However, his position was not labeled, you had to go around and ask for him. The waiting time for the car was 10 minutes.
The car model I booked was not available. I received a similar car type of a different brand. It was correct by the reservation terms, but it seemed like a usual practise rather than a last resort option it should be.
Also the car had a lot of surface damage, but it was documented in the handover protocol.
In general, the vehicle was easy to drive and the engine worked reliably.
The communication with the local agent was prompt and helpful using WhatsApp.
The price/performance ratio was ok.
August 31, 2023
Unprompted review
Everything is good
Everything is good, I liked the service
Rental24h was my first rental car company, and I am very pleased with their work. Booked a car in Vienna 2 weeks ago, had no clue what to expect, but the final experience was awesome 🤩
August 23, 2023
Unprompted review
They have good cars
They have good cars, customer agents at the rental counter are always smiley and helpful, all rental conditions are complied. Personally I don’t use car rental service very often, but when I have a necessity in it, rental24h.com is one of the top choices.
August 24, 2023
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I was on a holiday in Paris with my…
I was on a holiday in Paris with my friends. We had one young driver under 25 y.o. and an additional older driver. And everything was perfect, our car from Keddy was clean, the deposit of $501 was returned in time, and we had a wonderful vacation!
Btw, we have rented from Keddy by Europcar several times and must admit, their autos are always new, many EVs with automotive transmission, so that you will go green anywhere during your trip!
August 24, 2023
Everything was fine
Everything was fine, but I rented a car from Poznan to collect it in Spain, and selected to pay with euros from my euro account. And when it was time for payment, it turned out they put through my account in Zł, so I had to pay an extra fee for a non-euro transaction.
August 27, 2023
Reply from RENTAL24H.com
Dear Bailey Law,
It is a pity to hear about your negative experience, but we would like to know more details about your issue. You can always contact a customer support agent in a live chat on My Booking page or it could be done by phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). But note, that it must be done within 24 hours after the issue.
We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com.
Rental24H Team
Rental24h.com offered the best prices…
Rental24h.com offered the best prices for my trip and didn't request any additional fees, only those indicated in the terms in my booking voucher. Hope they won’t raise the prices, cause at the moment they have almost the cheapest rates at the market. Overall, many pluses and no minuses! Top!
July 31, 2023
The very process of collecting a car…
The very process of collecting a car was all right, but had some difficulties with refueling. I booked a “full-to-full” option and returned a full tank, but still was charged an additional $15. Hope, I will get my refund, as I have already called a customer support agent and they promised to resolve it asap. The staff member was polite and friendly, seemed like they really wanted to help me even with such a minor issue. In fact, Rental24h.com did their best to make my experience with them smooth and sleek!
July 31, 2023
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Nothing better like this rental cars…
Nothing better like this rental cars booking service. They compare more deals from different
companies than any other website (but it takes a little bit more time for search results to
appear). Especially great for young drivers and their grandparents - Rental24h has a lot of
offers for renters under 25 y.o. and over 70s - that’s a huge plus!
July 12, 2023
Unprompted review
DONOT RENT HERE
I arrived in London on the 22nd of june at 1230pm and went straight to the europa rental cars. They refused my license and i immediately ask for a refund and contated this application/wbsite directly and untill today the 6th of JULY i yet to receive my refunds. THEY ARE A SCAM. WATCH YOUR CREDIT CARD
June 22, 2023
Unprompted review
Reply from RENTAL24H.com
Dear Faisal Diah,
It is a pity to hear about your negative experience. But we would like to remind you that all car rental agents ask you to show a full driving license in your name with a minimum of 1 year of driving experience (the same applies to additional drivers). Thus, on collection of your car rental, you will be required to present a full driver’s license (UK Licenses two parts) from country of origin, a valid passport and a valid credit card in renter’s (driver’s) name.
Pay attention to the fact that if your driving license is not in the Roman alphabet (i.e. in Arabic, Greek, Cyrillic, or Chinese), you will be required to provide an International Driving Permit and your domestic license to pick up your vehicle.
In the event of a failure to present the required documents, the car rental supplier MAY REFUSE the car and no funds paid will be reimbursed to you.
We recommend to review the driving license details in the Important Information section of your rental agency for the particular deal before paying for it. If any issues arise, contact our customer agents promptly in a live chat on My Booking page or via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us).
We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com.
Rental24H Team
I like the way they explain everything…
I like the way they explain everything with details about cars.
June 11, 2022
Unprompted review
I rented a car for total of 209$ for 3…
I rented a car for total of 209$ for 3 days When I arrived at the airport terminal the price of the car was doubled my car was not available and the cost went to almost $400 this was ridiculous and I had no choice but to accept the terms or be without a car.
Terrible! And I do not have a number where to reach them.
November 10, 2022
Unprompted review
Reply from RENTAL24H.com
Dear Steve Behar,
It is a pity to hear about your negative experience. We recommend you to choose the “Guaranteed car model” option during your booking, otherwise your car rental company guarantees you only the same car group of the vehicle. You get a car of the equal technical characteristics and comfort level that the one you’ve chosen at the time of booking. Note that a rental company makes a class upgrade for free, but you still have to pay an additional sum for an obligatory insurance.
Also remember about extra fees that are indicated in the rental conditions of the chosen provider or in your confirmation voucher. Such options as additional equipment or services are paid on top of the sum. If there are any specific local mandatory fees (not extra) you’ll be informed about them during the booking process.
Next time make sure to review the Deposit and Fees section of your rental agency for the particular deal before paying for it. If any issues arise, contact our customer agents promptly in a live chat on My Booking page or via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us).
We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com.
Rental24H Team
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WORST COMPANY EVER
If I could give a negative star I would. The only reason it’s getting a one is because I had to click a star to write a review. DO NOT USE THIS COMPANY. It’s a scam, and they are trying not to refund me. Had a car booked, and once I got to airport and called I was told they didn’t have any cars for me. Now I will say the place that provides the cars was very nice; however all the billing is done through a third party and he said they would have to give me a refund. I called for my refund and they are trying to refuse it. The company called to verify the were no cars and the nice gentleman told them that was correct and they needed to give me a refund; well they lady didn’t like that and hung up on them. I was told my case was escalated and someone would reach out to me within 24 hours, but I’ve heard NOTHING! This is the WORST company EVER!!!!
October 21, 2022
Unprompted review
Reply from RENTAL24H.com
Dear Amanda Byrne,
We apologize for any inconvenience caused. First, note that a 'fleet fail' is a rare yet exasperating occurrence. It happens when a car needs unforeseen repairs, isn't returned on time by the previous renter, or gets double-booked. This is why it is always better to make a reservation in advance and opt for a “Guaranteed model”, which will be waiting right for you!
Second, our refund policies are similar to other platforms like Booking.com or Expedia.com. Notice that in your case, a full refund could be done only when you cancel your reservation up to 24 hours before the pick-up time. And if you cancel less than 24 hours before pick-up or have any issue with your booking during this period, the refund sum will vary depending on the supplier’s policy and local taxes.
So, next time make sure to review the refund policies of the chosen rental agency before confirming your booking. If any issues arise, contact our customer agents promptly via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). Renters can also contact a customer support agent in a live chat on My Booking page. This way, you can secure your refund and avoid any further loss of funds.
We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com.
Rental24H Team
Worst rental experience as a 51 year…
Worst rental experience as a 51 year old. Gave cancellation 48 hrs in advance. Still charged my credit card full price of $300. This company LIES, CHEATS AND STEALS. VERY DISHONEST CONPANY. I 100000% DO NOT RECCOMMEND THESE THIEVES!!!!
May 13, 2022
Unprompted review
Reply from RENTAL24H.com
Dear Edward Lee,
We apologize for any inconvenience caused.
Our refund policies are similar to other platforms like Booking.com or Expedia.com. Notice that a full refund could be done only when you cancel your reservation up to 24 hours before the pick-up time. Kindly note that in most cases you are also responsible for canceling any additional services and booked extras. Thus, if you cancel your insurance within 24 hours of the car hire agreement start, no refund for it will be provided.
We recommend reviewing the refund and cancellation policies of the chosen rental agency for your particular deal before paying for it. Even when you are sure that the cancellation was done in time, you might not get the full refund for obligatory insurance, cancellation/late amendment fees or booked extras.
If any issues arise, contact our customer agents promptly in a live chat on My Booking page or via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). This way, you can secure your refund and will be informed about non-refundable categories in your particular reservation.
We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com.
Rental24H Team
Booked a car for Atlanta airport
Booked a car for Atlanta airport. Got there and told it has been cancelled which we had not done. Online it said it had not been cancelled. Had to go to budget and cost be £1200
More. Stop
Waiting for a refund. Will
Also be seeking the difference in payments. Legal
Action certain to follow. Terrible company.
Okay. Can you give me an email address. Thrifty care rental refuse to talk to me
July 13, 2022
Unprompted review
Reply from RENTAL24H.com
Dear Simon Lewis,
It is a pity to hear about your negative experience, but we would like to know more details about your issue. In order to solve it, we need to know whether it was a problem from our side or you have to deal with the chosen rental company.
If you want to provide more details, you can always contact a customer support agent in a live chat on My Booking page or it could be done by phone (check out the local phone numbers for your country here - https://rental24h.com/about-us).
We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com.
Rental24H Team
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