Repair Not Replace Reviews 488

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I was pleasantly surprised when they offered to come to my address to fix my phone. The booking process was seamless and quick. The guy who came over was honest, courteous and warm. My iPhone was up... See more

Company replied

Rated 5 out of 5 stars

Had a charging port issue with my iPad 11. Phoned Mark at RNR. Because a problem with the port iPad had to be taken away, item picked up on the Tuesday, returned on the Thursday same week repair... See more

Company replied

Rated 5 out of 5 stars

What a brilliant service from these guys. From my initial enquiry for help with the hard drive on my laptop the response was top class. On arrival the next day the technician was super efficient with... See more

Company replied

Rated 5 out of 5 stars

A really polite engineer came to repair my old but cherished iPhone, it only needed a charging port. He was very prompt, almost the full window early. He was very efficient and knew what he was doi... See more

Company replied

Company details

  1. Cell Phone Store
  2. Electronics Store

Written by the company

Mobile Phone & Tablet, Laptop, Macbook repairs done outside your home or office in our repair vans. 12 month warranty. Local Business, and we donate 3% of our profits to charity. Only like for like or genuine parts used. Trained technicians. We do not wipe your data. We come to you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

488 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Amazing

This company is amazing friendly staff and fixed my phone with no fuss,definitely recommend

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Fast and Convenient

I was pleasantly surprised when they offered to come to my address to fix my phone. The booking process was seamless and quick. The guy who came over was honest, courteous and warm.
My iPhone was up and running in no time and my kids were delighted to find some candies in the bag that was handed to me on completion of the phone repair (such attention to tiny detail).
Would definitely recommend them.

November 20, 2024
Unprompted review
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Reply from Repair Not Replace

Thank you so much for taking the time to write this, we are so pleased, Thank you again.

Rated 5 out of 5 stars

Had a charging port issue with my iPad…

Had a charging port issue with my iPad 11.
Phoned Mark at RNR.
Because a problem with the port iPad had to be taken away, item picked up on the Tuesday, returned on the Thursday same week repair complete.
Excellent value, excellent service, could not fault.

November 7, 2024
Unprompted review
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Reply from Repair Not Replace

Thank you for your review, hope we can help again.

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Rated 4 out of 5 stars

Almost Perfect, But...

I ordered a battery replacement for my OnePlus 9 Pro. The gentleman even managed to come for my appointment much earlier than I originally requested and got to work straightaway.

After 45 minutes or so, he gave me phone back complete with the old battery and gave clear instructions to fully charge the new battery before use, and to leave the masking tape on the phone for 8 hours for the glue to set.

Unfortunately, the back of the phone does stick out in places (where there may not have been glue) and therefore I can't call it a perfect job.

September 27, 2024
Unprompted review
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Reply from Repair Not Replace

I am sorry to read that you have had an issue, I have looked at the photos and the back looked fine, but if there is a problem please book a warranty visit, the back is covered for 30 days and the battery for 12 months and we will sort it. Thank you. repairnotreplace.co.uk/warranty.

Rated 5 out of 5 stars

Amazing company!!

Amazing company with super affordable prices. They arrived at my home, fixed my pc’s power supply unit and even brought it back to me!
Extremely friendly service and I had updates the entire time my pc was with them. The whole process with them was just brilliant. Highly recommend!!

October 22, 2024
Unprompted review
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Reply from Repair Not Replace

Thank you for the review and your booking.

Rated 5 out of 5 stars

Excellent All Round

Fast, Friendly, Efficient and Helpful service. Easy, simple and quick to book and the battery replacement was completed very quickly. Would definitely recommended using them to repair a phone.

October 15, 2024
Unprompted review
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Reply from Repair Not Replace

This is great to read, hope we can help again, thank you.

Rated 5 out of 5 stars

Very Convenient.

As a business we use Repair not Replace for their great service and convenience. They turn up to your door and perform all repairs on the phones we have.

October 15, 2024
Unprompted review
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Reply from Repair Not Replace

Great to see you again. Thank you.

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Rated 5 out of 5 stars

came to my home to carry out a battery…

came to my home to carry out a battery change on my iPad, arrived on time and carried out the repair quickly.
works like new.

October 12, 2024
Unprompted review
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Reply from Repair Not Replace

Brilliant to know thank you so much for this.

Rated 5 out of 5 stars

Excellent service

Excellent service. The technicians are knowledgeable and efficient. I highly recommend them for professional Apple device repairs.

October 2, 2024
Unprompted review
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Reply from Repair Not Replace

We do appreciate you leaving a review, hope we can help again.

Rated 5 out of 5 stars

A really polite and knowlegable engineer came to me

A really polite engineer came to repair my old but cherished iPhone, it only needed a charging port. He was very prompt, almost the full window early. He was very efficient and knew what he was doing and talking about. I knew in advance what it would cost and it was extremely good value having someone come to me (in a rural village) rather than try to find someone who I would have to find and take it to. An excellent service and good vale all around

September 12, 2024
Unprompted review
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Reply from Repair Not Replace

Thank you so much for leaving this review and your booking.

Rated 5 out of 5 stars

A wonderful and painless experience

A wonderful and painless experience, from booking online, too work being completed.

A fantastic professional engineer turned up on time and, finished ahead of schedule.

I would definitely recommend Repair not Replace service, to anyone in need of Mobile phone, laptop support.

September 19, 2024
Unprompted review
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Reply from Repair Not Replace

We appreciate your words, thank you

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Rated 5 out of 5 stars

The gentleman arrive on time

The gentleman arrive on time, he was very polite. He took my phone to his van and bought it back when repaired which only took him 30 minutes.
Great service would highly recommend.

August 20, 2024
Unprompted review
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Reply from Repair Not Replace

Thank you for taking the time to leave a review, hope we can help again.

Rated 5 out of 5 stars

Definitely would use again

Have used this company 3 times now and every single time they have been fantastic.

August 15, 2024
Unprompted review
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Reply from Repair Not Replace

We are so pleased you are happy, thank you again for the review.

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Rated 5 out of 5 stars

Have used repair not replace many times…

Have used repair not replace many times and always they deliver a high level of service efficiently and very friendly

Their advice is always helpful giving great value for money

July 31, 2024
Unprompted review
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Reply from Repair Not Replace

Thank you Stewart, it is always nice to catch up with you, thank you for your support.

Rated 5 out of 5 stars

Great service

Quick, efficient, competitive pricing and coming to the home is super convenient. Not the first time I’ve used them, and probably not the last 😁

Would recommend unequivocally

July 24, 2024
Unprompted review
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Reply from Repair Not Replace

Thank you so much for the review and booking.

Rated 5 out of 5 stars

Great service provided

Great service provided. Replaced iPhone 14 Plus screen. Everything works perfect.

Many thanks

July 19, 2024
Unprompted review
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Reply from Repair Not Replace

Thank you, we do appreciate you leaving a reply.

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