I'm still waiting for support to return my package. I didn't receive a label, only a QR code that I couldn't use for returning.
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See what reviewers are saying
I requested a return through Mud Jeans, which uses Returnista for their return service. I paid for the return shipping label via Returnista, but instead of receiving the label, I got the follow... See more
It was so easy and so intuitive!!! You know, many other services and customer support should be managed by you on such a great way. It was like: “if I had to design a process to create a product retu... See more
I‘m very satisfied with all! Prices, products, very fast delivery. Furthermore there was a technical error on the page where to create the return label and the telephone customer center was immedately... See more
Company details
Written by the company
Te bereiken via support@returnista.nl
Contact info
Koivistokade 76, 1013bb, Amsterdam, Netherlands
- +
- support@returnista.nl
- www.returnista.nl
3.4
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Good service
October 30, 2023
Unprompted review
Very easy to use
October 22, 2023
Unprompted review
Quick and easy
October 21, 2023
Unprompted review
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to retourn is very easy
to retourn is very easy, not complicated. Label was easy to print, parcel service accepted all
October 20, 2023
Unprompted review
No return label sent
I wanted to return the article I bought on Bol.com from Naduvi. I have not received the return label so I contacted Bol.com 2x to solve the problem and I was told that since this was product from a partner they cannot help me??? I then had to call Naduvi 2x only to be ignored both times. I then send 2x messages to Naduvi via Bol.com again no response. Finally I sent an email directly to Naduvi and threatened to report them to Authoriteit Consumer and Markt and finally after totally 12 days after I requested I received a return label. Unbelievable!!!
September 14, 2023
Unprompted review
The customer service is fast and great
The customer service answered me in less hours. They give me a new retour label and refund the doubled payment. Great service!
August 22, 2023
Unprompted review
All was easy
All was easy. Return paperwork was sent on time and droped to UPS
August 10, 2023
Unprompted review
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Good have a nice day
July 31, 2023
Unprompted review
relatively easy process ..
relatively easy process ... might be easier still, if I were not to have to go online and print out papers ... thanks
July 20, 2023
Unprompted review
Top Customer Service Team!
The Customer Service Team is ace: fast, supportive, kind and reliable.
Top team!
July 10, 2023
Unprompted review
Fast and easy!
July 2, 2023
Unprompted review
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Inaccurate sizing table on website
I wasn't aware that the return would costs money. I understand that you charge for returns, but I would also say that to avoid future returns for customers, ensure that the sizing reference is accurate, if I would've been able to see accurate sizing on the website I would've ordered a bigger size and therefore avoided the return. However the returns process is easy to follow and simple to use.
June 9, 2023
Unprompted review
Not pick up from home
Not pick up from home. Package was 18 kg. Had to go back to dpd because they could not print. All in all took me over an hour.
June 13, 2023
Unprompted review
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easy and simple
May 20, 2023
Unprompted review
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