Richer Sounds - Bath Reviews 

1,520
TrustScore 5 out of 5

4.9

4A York Place, London Road, BA1 6AE Bath, GB


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Rated 5 out of 5 stars

The young man who served me was extremely helpful and I came away having made a good purchase. I received the item (a Manhattan T4-R 2TB TV recorder) the following day. I also inquired about 3D projec... See more

Company replied

Rated 5 out of 5 stars

I was looking for a specific product, so I phoned up to check whether it was in stock. The local team member was helpful in checking technical information and alternatives. In store, the team a... See more

Company replied

Rated 5 out of 5 stars

I ordered and paid for a television on a Tuesday and I received the television on the Thursday. It was brilliant service couldn't whisper anymore and the telly is absolutely wonderful. Thank you so mu... See more

Company replied

Rated 5 out of 5 stars

I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 4A York Place, London Road, BA1 6AE, Bath, United Kingdom

  • 0333 900 0088

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,520)

24,702 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient

Very efficient

November 20, 2025
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Reply from Richer Sounds - Bath

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Sean was informative and helpful!

Sean was amazing! Super informative, friendly and it was a really busy day and he attended to all of us with such professionalism. Thank you for my record player and speakers. Next time, I’ll be coming for an automatic player.

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful

November 15, 2025
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Reply from Richer Sounds - Bath

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

I have been a customer over 20 years

I have been a customer over 20 years. Having had to claim a tv under warranty four years ago it all went smoothly. Recently buying a new television for our living room I found your prices just as competitive as the competition online.

November 21, 2025
Unprompted review
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Reply from Richer Sounds - Bath

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great Service

I ordered a Denon Hi Fi unit for collection and it had been put aside for me. The staff were very knowledgeable and helpful. What more can I say other than I've used them before.

November 13, 2025
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Reply from Richer Sounds - Bath

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Hi-Fi purchase from Richer Sounds, Bath

The staff were very knowledgeable and helpful, and I felt went out of their way to be of assistance, from testing equipment in their listening room, to effecting the actual purchase transaction, to delivery. Thank you!

November 9, 2025
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Reply from Richer Sounds - Bath

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Simple

Simple, courteous support recognising the type of product I was after, offering real alternatives without the pushy upselling I would most likely have received at any other retailer

November 11, 2025
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Reply from Richer Sounds - Bath

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Always great customer service

Always great customer service. Fred very helpful when viewing and I then placed a telephone order and that went as smooth as silk. Brilliant.

November 11, 2025
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Reply from Richer Sounds - Bath

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

I have purchased TV’s from Richer…

I have purchased TV’s from Richer Sounds over the years and always found their advice and service second to none. The recent purchase was no different. They are a company you can trust to do what they say they will do… excellent advice, products and services.

November 10, 2025
Rated 5 out of 5 stars

Great advice and support with TV selection.

Really helpful advice when viewing all the demonstrator TVs and making our selection. Created a very competive offer to close the purchase. Fast delivery. Couldn't have asked for more - thank you Richer Sounds - Bath.

November 7, 2025
Rated 5 out of 5 stars

Good choice of equipment at reasonable prices…

Good choice of equipment at reasonable prices. It was easy to order and pay online and good communication once my orders had been placed.
When collecting from the Bath store, the member of staff, Hayden, I think, was friendly and efficient.
Good all-round service. I would recommend Richer Sounds, Bath.

November 7, 2025
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Reply from Richer Sounds - Bath

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Fair price,knowledgeable staff

Fair price,knowledgeable staff. Excellent installation team

November 5, 2025
Richer Sounds - Bath logo

Reply from Richer Sounds - Bath

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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