Great service when I visited their shop in Boscombe, Bournemouth. They advised slightly different set up to what I was thinking. Sure its a good decision. Checked it out at home an then ordered from... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great service when I visited their shop in Boscombe, Bournemouth. They advised slightly different set up to what I was thinking. Sure its a good decision. Checked it out at home an then ordered from... See more
Company replied
I'm a frequent buyer from Richer sounds and I have compared the price with other sellers and no doubt Richer sounds prices are competitive and they have excellent customer service and team. Will buy a... See more
Company replied
After receiving such bad customer service from a big retailer (the one with the sometimes good Christmas ads) when our new TV broke after 6 days, I took my business elsewhere - to Richer Sounds. As... See more
Company replied
Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
545 Christchurch Road, BH1 4AH, Bournemouth, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have always used Richer Sounds for major purchases. Spent 2hours with Dan at Bournemouth RS and he was excellent. Willing to go through my likely shopping list in detail, all the possibles, all the might be’s, all the suggestions, alternatives, pretty much everything. Made spending and saving money very easy and never pushing to buy something more expensive - unlike other stores I could mention. Ended up with all items delivered very quickly by a decent courier who knew care had to be taken. As always, RS are the absolute best in the field, why anybody goes to other ‘chain’ suppliers is beyond me. Why?

Reply from Richer Sounds - Bournemouth
Staff in store and on phone really personable and helpful. Products excellent as always.
Just be aware that if collecting in Boscombe, parking is a real challenge. Delivery is probably a better option.

Reply from Richer Sounds - Bournemouth
Trusted the advice. They didn't try to sell you whatever would make them a profit. They sold you what you wanted.

Reply from Richer Sounds - Bournemouth
Knowledgeable and informative staff, helpful with accessories for equipment.
Really good customer service, the staff were patient and talked me through the options, and gave me plenty of time to listen to the equipment before making a decision. Also grrat help om the telephone afterwards with setting it up and arranging delivery - thanks to Paul.

Reply from Richer Sounds - Bournemouth
Amazing service, Paul and Lewis of the Boscome branch 👏 Well done, above and beyond .. will definitely buy again.. 10/10

Reply from Richer Sounds - Bournemouth

Reply from Richer Sounds - Bournemouth
Great manager who price checked my purchase without hassle and helped me load my TV and soundbar and subwoofer despite there being a storm outside.

Reply from Richer Sounds - Bournemouth
They had the product I wanted and they beat the best price out there. Service was great and felt appreciated by the staff. Highly recommend calling in as you might be surprised with offers offered by the team and it beats the computer experience.
The customer service I received from Dan at Bournemouth Richer Sounds was excellent.
He was extremely helpful on the telephone and also when I previously visited the shop.
A few days after my purchase I contacted Richer Sounds by email and Dan replied within minutes.
I could not have received better service. Would highly recommend this store.
The shop was not busy but I was not pounced upon by the sales staff. I explained to the salesman (Lewis) what I was looking for and he discussed this in some detail. I ended up purchasing a CXA81 mk2 amp to replace my mk1 amp. It does sound better and I can now use the mk1 in another system.

Reply from Richer Sounds - Bournemouth
Efficient succinct advice. Item purchased and delivered quickly.

Reply from Richer Sounds - Bournemouth
The customer Service was excellent, the best deals for our price range, everything about the tvs i had an interest in was explained in fine detail,
The staff member was very patient, polite and professional,
He even gave a small discount on what we chose to fit our price range
I'll definitely be coming back when needing another TV and would recommend richersounds

Reply from Richer Sounds - Bournemouth
apart from the lack of parking - fabulous service from all the team at RS Bmth - would buy again.
I've always liked dealing with Richer Sounds, you always feel like you're in safe hands. I placed my Black Friday order and selected to collect my goods from the store. I was promptly notified of order acknowledgement, estimated delivery time to the store and then called by the store (Bournemouth) to let me know the goods were in and ready for collection. As ever, excellent service, excellent products (I'm delighted with my new Monitor Audio Silver 100 speakers) and professional friendly people. Many thanks Richer Sounds.
Richer Sounds has a very informative website which I used to formulate my order.
I ordered online and discussed my proposed purchases with a very helpful agent over the phone. He suggested I needed an eARC HDMI cable but omitted to mention I might consider updating my existing HDMI cables which I had to order the next day.
My order arrived promptly.
I would definitely use Richer Sounds again.
A trusted and reputable company with good customer service and back up. Prices competitive and ethical outlook.
Quickly delivery too 👍
Paul the store manager new the kit I already had and was extremely helpful in recommending the upgrades I was looking for without being pushy. Great kit, great deals and always the place to go.
It is always such a pleasure to visit a Richer Sounds shop where the staff are so friendly, helpful and knowledgeable.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.