Richer Sounds - Bristol Reviews 

2,803
•
TrustScore 5 out of 5

4.9

143 Whiteladies Road, BS8 2QB Bristol, GB

•

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Rated 5 out of 5 stars

The personal touch and customer service keeps me coming back to Richer Sounds. This time i contacted regarding a set of headphones that were cheaper elsewhere online. I emailed and dealt with one pe... See more

Company replied

Rated 5 out of 5 stars

I had a picture problem with my new Samsung TV. After explaining the issue I was given the service number for Samsung who were able to guide me through all the indepth settings which took just under 1... See more

Company replied

Rated 5 out of 5 stars

Super knowledgeable and helpful. Also put a smile on my face with the level of enthusiasm for the quality of sound and wires in a digital and Bluetooth world! Always a pleasure to stop by!

Company replied

Rated 5 out of 5 stars

Very happy with recent order. Delivery was fast. Item is as described with 6 year warranty. Have been purchasing quite a few stuffs from richer sounds recently and they never disappoint me.

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom

  • 0333 900 0024

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,803)

23,642 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Jonathan from…

Great service from Jonathan from Bristol branch (thank you)
So knowledgable and great price
Thank you
Have been using Richer sounds Bristol for years and always brilliant
Thank you

October 3, 2026
Unprompted review
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Reply from Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

All perfect

All perfect, thank you.

September 23, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I have always found the Richer Sounds…

I have always found Richer Sounds to be excellent, it's always a good experience to deal with them.

September 14, 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great product knowledge

Great product knowledge, extremely helpful and empathic customer service.....just as you would wish your customer experience to be.

September 23, 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

Rated 4 out of 5 stars

Good service- eventually

Good service- eventually

September 23, 2026
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Reply from Richer Sounds - Bristol

Thank you for your feedback and for taking the time to leave us a review.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Rated 5 out of 5 stars

Super knowledgeable and helpful

Super knowledgeable and helpful. Also put a smile on my face with the level of enthusiasm for the quality of sound and wires in a digital and Bluetooth world! Always a pleasure to stop by!

September 22, 2026
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Reply from Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Fantastic store

Fantastic store! They were so helpful in helping us to choose a new tv, and offered us a great price. Helped us load it into the car, and also disposed of our old tv. The customer service here is second to none. Highly recommended!

September 19, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

LG TV

Linda very helpful and understanding as I had been helped by my nephew, who had agreed a good price talking to Dave. She found the TV I needed to order and the agreed price. The TV was delivered a week later, so very good service.

September 17, 2026
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Reply from Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Staff were very friendly helpful…

Staff were very friendly helpful couldn’t ask for more , never going to Currys again !

September 18, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Always great service as usual

Always great service as usual. Needed a cheap h-irez audio player and the little Snowsky has been great - once I figured out how to use it, as it's a bit trial and error. But once I worked it out it was good to go. Just one little note. These things claim to support FLAC, and they do, just not all encoding formats. Unfortunately this doesn't want to play the Flac files my Android device happily plays. Live and learn.

September 17, 2026
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review!

Rated 5 out of 5 stars

RS Bristol let me compare 3 products

RS Bristol let me compare 3 products (4 figure all in 1 receivers), side by side in their room. AFAIK noone else had this option available. Really happy I could make an informed choice

July 18, 2026
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Reply from Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I had a picture problem with my new…

I had a picture problem with my new Samsung TV. After explaining the issue I was given the service number for Samsung who were able to guide me through all the indepth settings which took just under 15mins. Result all is now fine. Happy customer.

September 15, 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great customer service again, repeat customer

The personal touch and customer service keeps me coming back to Richer Sounds.
This time i contacted regarding a set of headphones that were cheaper elsewhere online. I emailed and dealt with one person, Jonathon, who then sold me and even met me at the store when i collected them.
Thanks for a great sevice

September 8, 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very happy with recent order

Very happy with recent order. Delivery was fast. Item is as described with 6 year warranty. Have been purchasing quite a few stuffs from richer sounds recently and they never disappoint me.

September 10, 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, especially as I tend to be garrulous and digressive when trying to deal with problems on the telephone. No infuriating on- hold music.

September 12, 2026
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review!

Rated 5 out of 5 stars

Always great service

Always great service, would never buy from anyone else especially TVs.

August 20, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I walked into store and was greeted…

I walked into store and was greeted straight away to offer help. The staff were friendly, knowledgeable and just understood what I wanted. They showed me 3 options, and it was clear that 2 of them were a great match. I picked, placed the order for delivery, and was out the door happy... All in maybe 10 minutes.
I know the temptation in these situations is to get see the products, and get the advice, then go find it cheaper online. If everyone did that, these shops wouldn't exist... And to be honest, having now looked, the price was spot on too.

September 10, 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Good service.

Went to the Bristol store late pm on Sunday the 6th September and purchased a Denon turntable ..No problem at all and was served by a very helpful assistant ..and very pleased with the turntable, I’m now able to play my LPs from way back …thanks

September 6, 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent experience

Friendly, professional and easy to understand advice and information. So useful when making decisions .... thank you to staff at Bristol shop ( Whiteladies road)

September 8, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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