Richer Sounds - Bristol Reviews 

2,808
•
TrustScore 5 out of 5

4.9

143 Whiteladies Road, BS8 2QB Bristol, GB

•

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Rated 5 out of 5 stars

The personal touch and customer service keeps me coming back to Richer Sounds. This time i contacted regarding a set of headphones that were cheaper elsewhere online. I emailed and dealt with one pe... See more

Company replied

Rated 5 out of 5 stars

I had a picture problem with my new Samsung TV. After explaining the issue I was given the service number for Samsung who were able to guide me through all the indepth settings which took just under 1... See more

Company replied

Rated 5 out of 5 stars

​Fantastic experience at Richer Sounds Bristol. Mark and his team were incredibly knowledgeable, patient, and took their time to talk me through my options. Ended up with a great setup. Have used... See more

Company replied

Rated 5 out of 5 stars

Jonathan was extremely helpful in advising me to overcome the problem with my hi fi. Thanks to him I can now enjoy my music in stereo sound once again

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom

  • 0333 900 0024

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,808)

23,983 reviews in the last 12 months

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Rated 5 out of 5 stars

Store staff were super friendly and…

Store staff were super friendly and nothing was too much trouble including a helping hand to the car with my 65” HiSense purchase. I go back to these guys every time I require a tv or audio equipment because they genuinely care about giving the best advise to you. Keep up the great work.

August 10, 2026
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review!

Rated 5 out of 5 stars

I wanted to update my hifi

I wanted to update my hifi, so choose Richer sounds Bristol. I went for a package deal, but they didn't have the amp there. It was ordered and came Monday, but I wasn't able to pick up until Saturday. I went on Saturday and as soon as I walked in the sales assistant recognised me and got my equipment and took it out to my car. Very good service and very polite. Thank you, I'm now at home enjoying David Bowie

August 15, 2026
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review!

Rated 5 out of 5 stars

Repair and new purchase…

I broke something on an old CD player and Richer Sounds service was great - all fixed, good price and excellent communication over timeline.

When I picked it up I purchased a new amp at the budget end of price range - the advice was great as was the service in the Bristol store - I’ve been a customer for years and every visit I get the same excellent experience

August 8, 2026
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Reply from Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, polite and great value

August 7, 2026
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Reply from Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer Sounds is my go to place for…

Richer Sounds is my go to place for buying TV and HiFi I’ve been using them since they opened their first tiny store in Bristol. You get expert advice on the product you are looking for and the best prices too. I wouldn’t shop anywhere else for TV and Hifi as you always get the best deals and service.

August 4, 2026
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Reply from Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent Service from Start to Finish

I ordered two JBL products online and collected them from Richer Sounds in Bristol. The whole process was simple, smooth and professional from start to finish. The staff were helpful and the collection was quick and hassle-free. Very pleased with the service and would definitely recommend Richer Sounds.

July 31, 2026
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Reply from Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

The help and knowledge received when…purchase of speakers and Amp

The help and knowledge received when came into store was very helpful. The staff were great, and not pushy, very happy with my purchase including the price (Cambridge amp & acoustic energy floor standing speakers). Will be returning for Cd player and to upgrade my turntable.

August 2, 2026
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Reply from Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Exceeded all my expectations

Exceeded all my expectations. Professional, reliable, best price, quick friendly delivery. Best Service Ever!
Highly recommended.

August 2, 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

The shop staff were very friendly and…

The shop staff were very friendly and helpful and organised the efficient delivery of the second speaker as there was only one in stock. Thank you.

August 1, 2026
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Reply from Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Sonos

service, staff, price

July 30, 2026
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Reply from Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

I had the pleasure of dealing with…

I had the pleasure of dealing with Harry for my purchases , what a superstar that provided great customer service. The whole team at Bristol are always brillant.

July 30, 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Very good service and a competitive…

Very good service and a competitive price, as usual. I only completed my order of a pair of speakers at 17:29hrs for next day delivery and received immediate confirmation that it would be delivered the next day. I was hoping this would be the case but thought I might have been pushing it. Speakers duly arrived the following day and are working perfectly.

July 30, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The staff were helpful and I received a…

The staff were helpful and I received a rebate on my two year old TV which was under guarantee and irreparable

July 30, 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Super helpful staff

Super helpful staff. Wanted to change part of my order before it shipped, no problem. There’s was a couple of small chips on my brand new triangle audio speakers, was given a decent amount of money off as I didn’t want to swap them out. Great service

July 10, 2026
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Reply from Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent service

Delivery team were great. Contacted me before the drop off and were very helpful in making sure everything was ok with my mum.

July 22, 2026
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Reply from Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

i can certainly recommend this as a customer first store.

always a pleasure to use,
i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this store ensure they are applied to the customers fairly.
always my first stop when looking for a new piece of equipment.

July 20, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

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