Fantastic experience at Richer Sounds Bristol. Mark and his team were incredibly knowledgeable, patient, and took their time to talk me through my options. Ended up with a great setup. Have used... See more
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People were fantastic, service is excellent.The refundable (if unused)six year paid guarantee is a no brainer and seems unique to Ritcher sounds it gives you confidence in the products and piece of m... See more
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Store staff were super friendly and nothing was too much trouble including a helping hand to the car with my 65” HiSense purchase. I go back to these guys every time I require a tv or audio equipment... See more
Company replied
The person who served me understood quickly what I was looking for- took me those items and explained , clearly the difference between them. It was easy then, for me, to decide which one suited me be... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom
- 0333 900 0024
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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We need more shops like this
Richer Sounds of Whiteladies Road are a pleasure to visit. And they sell the best audio and visual equipment. We need more shops like this.
April 1, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Bristol
Thanks for your kind review, we look forward to your next visit.
We went into Bristol shop to see about…
We went into Bristol shop to see about buying tv and had a friendly greeting and excellent service from Linda . She was very patient with us and we were very impressed. Tv arrived next day and it is just what we wanted.
April 8, 2026
Unprompted review
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Richer sounds Bristol,Quick cheerful service and knew exactly…
Quick cheerful service and knew exactly what i was looking for and offered assistance once the order arrived in store
March 24, 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, great to read you were happy with our service.
Great service and delivered next day
Great service and delivered next day - happy customer!
March 25, 2026
Reply from Richer Sounds - Bristol
Thanks for your great feedback and for supporting local business.
Fantastic prices and service
March 27, 2026
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good advice and help choosing and…
Good advice and help choosing and ordering the right turntable for my daughter’s birthday
March 30, 2026
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic service
Fantastic service, demoed “real world” content to allow me to make the most informed choice. They also listened to my concerns around price and gave me the best possible deal they could whilst not cheapening the brand.
March 29, 2026
Reply from Richer Sounds - Bristol
Thank you for your wonderful feedback
We ordered on line a new tv the…
We ordered on line a new tv the operator could not be more helpful answered all our questions and was very polite plus we do like the six year guarantee that is given by richer sounds.
March 28, 2026
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very good service
Very good service by Jonathan Whiteladies Road Store, Bristol
Good price
Clearly explained
Excellent service by the two guys from delivery company, on time, good communication
Would certainly recommend & use again
March 27, 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, great to read you were happy with our service.
From the start we did not know the area…
From the start we did not know the area and we’re to park one of your colleagues came out helped us which was great.In the shop the staff were very helpful and found exactly what we were looking for the whole thing took less than half an hour very knowledgeable and polite thanks
March 26, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Good price for Samsung TV. Excellent telesales service.
Called your telesales to purchase a Samsung TV. Good price, personalised service. Courteous, non-pushy rep. Delivery went well. TV is great.
March 21, 2026
Reply from Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Richer sounds "the best"
The level of and information is second to none. I've spent thousands over the years with Richer sounds and wouldn't go anywhere else for my tec. Every member of staff has been so knowledgeable and spends so much time explaining things. Keep up the good work.
March 22, 2026
Reply from Richer Sounds - Bristol
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Was a wonderful experience Service…
Was a wonderful experience Service staff delivery everything was on point how it should be. It’s a great pity for other companies. Don’t deal with people like this anymore. Well done Richard sounds you will get my money from now on.
March 16, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Reply from Richer Sounds - Bristol
Thanks very much for taking the time to leave your review. I’m pleased to hear about the delivery but I’m sorry to read that you experienced some difficulty when paying over the phone. Generally we use a secure e-mail link for remote transactions, as the safest way of accepting such payments, although can accept payment over the phone if necessary. I will of course follow this up with the store to find out what the problems were.
If you’d like us to review what happened or need any further help, please don’t hesitate to get in touch at seniorcomplaintsteam@richersounds.com.
Tom Griffiths
Head of Customer Experience
Richer Sounds
Noah was amazing
Noah was amazing - again!!! - really professional, friendly and so helpful - first class !! - a real credit to Richersounds
March 19, 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very rare these days to get such good customer service
I rang the number, it was answered within a few seconds. The guy was very polite and well informed and sorted me out with the right TV in minutes and ensured I had it delivered on time. It is very rare these days to deal with businesses like this which just make it an easy pleasant experience
March 19, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
The lady who served me (Linda?- not sure) was really helpful. As usual polite and well informed service. Thank you. Nick Hammett
The lady who served me (Linda?- not sure
March 18, 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Five stars....
Five stars....
However I do not believe in giving reviews via third parties.
The transaction is between seller and purchaser.
March 15, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Very knowledgeable friendly staff
March 16, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
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