Rob at Richer Sounds in Northampton has been an absolute god send, great advice and also swapping equipment when my house plans changed! Delivery team amazing - huge shout out to Zak and Ian. Polite... See more
Company replied
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Trav did a wonderful job. Called prior to let me know he was coming. Was kind enough to ask if we wanted him to remove his shoes. Very polite and courteous. Talked us through any aftercare enquiries a... See more
Company replied
When I placed my order I was initially told it would be delivered in 5 working days, however it turned up just 2 days later. Rob and Tracy called me ahead of delivery to tell me they were on their... See more
Company replied
Great service with text early in the morning to give me a time slot then received a phone call from Tracy to say the exact time they would be here perfect throughout 10 out of 10
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
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Great to have a two hour window and the…
Great to have a two hour window and the driver messaged when he was 20 minutes away. Friendly and a great service. Nothing seemed too much trouble.
June 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great price, even better service
The TV we bought had a really good offer on it. We ordered Friday and got a 2 hour delivery slot for the Monday really quickly. They also phoned me when they were 30 minutes away. I was told the delivery drivers were very respectful of our home, and very friendly too.
June 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Great delivery service on time handled…
Great delivery service on time handled with care and a smile lovely young men thankyou Warwick& Paul👍
June 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very helpful and kind enough to offer…
Very helpful and kind enough to offer to take it upstairs.
June 11, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great experience
The folks in the shop (Will) was great and knew all about the TV I was interested in, and the guys who delivered (Gareth) were wonderful
June 12, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and the delivery guys…
Great service and the delivery guys brought the tv i bought into my frontroom as id just had an operation and couldn't lift anything heavy.. thank you
June 12, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Great Customer Service
Delivery driver kept me up to date on when they would deliver my TV. Delivered with care and if I had any questions or problems when setting it up then to call and they would be able to help.
June 11, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Delivered exactly on time
Warwick and Rob delivered exactly at the time they said and were very pleasant and smiley.
June 12, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
First class service
First class service by sales team and delivery drivers Zak and Ian were superb. They were prompt, courteous, considerate and a sense of humour.
Top marks all around.
June 11, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
No complaints
No complaints. Delivery was straight forward and we where kept up to date by Gareth and Mark who were polite and helpful.Definely use Richer sounds again.
June 11, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Really helpful and easy to order
Really helpful and easy to order. Address not easy to find and driver was persistent ,cheerful and efficient. Thank you very much
June 11, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Great experience
Very good communication. Delivery driver friendly and helpful.
June 11, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Good service
Ordering off the website was straight forward. Good comms throughout and delivery was earlier than advised. The delivery team, Warwick and Paul, were polite and rang to keep me updated. Great service as before and would definitely use again 5/5.
June 10, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Expediency
Expediency, helpful, polite and well spoken. Many thanks Gareth and Mark….,
June 10, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
I had a TV delivered by Warwick and…
I had a TV delivered by Warwick and Paul. Excellent service and really appreciated the communication. Service like this is why I like to buy from Richer Sounds.
June 10, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Excellent service
The delivery was made on schedule and communication was very efficient. Gareth and Mark were very courteous and respectful of our property. Excellent service.
June 10, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Richersounds Leicester
Purchased my LG OLED television and soundbar from Sebastian at Leicester store. What a wonderful person, he gave me great advised and made my shopping experience feel effortless. Definetly will be recommending this store to my friends and family.
June 3, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
A pleasure to deal with
Zak and Ian were really great - good communication, just great service! Thank you!
June 9, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
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