When I placed my order I was initially told it would be delivered in 5 working days, however it turned up just 2 days later. Rob and Tracy called me ahead of delivery to tell me they were on their... See more
Company replied
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Received our delivery today with Mark and Trav, excellent communication as they called 20 minutes before. They brought the tv right into the house and even gave my husband some tips. Even made a fuss... See more
Company replied
Great experience with Richer sounds delivery team. Warwick and Rob were really friendly and helpful with the delivery itself, but they went above and beyond giving me lots of installation tips for put... See more
Company replied
Tracey and Paul arrived on schedule to deliver my Sony TV from Richer Sounds. They checked the box for any damage, took photographs and kindly lifted my old heavy TV off the sideboard and onto the flo... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
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Chris the manager from Watford was very…
Chris the manager from Watford was very kind and understanding, helped me to find a TV within my budget which I am really pleased with.
Trav and Rob who delivered the TV were great too! Excellent shopping experience
June 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent!
Very friendly and helpful, the heads up call to let me know they were 5mins away was a nice touch. Top tier service from Richer Sounds. Thank you Ian & Zak.
June 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Friendly efficient delivery and…
Friendly efficient delivery and delivered on time with great communication
Gareth and Mark were amazing thank you
June 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Great service and very knowledgeable…
Great service and very knowledgeable staff at the Leicester store also price matched tv with another store. Really pleased. Also great delivery and very polite staff. Thank you.
June 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
A credit to Richer Sounds
A credit to Richer Sounds - Zak and Ian rang just before they arrived, were very friendly and personable. Helpful too. Would highly recommend.
June 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Great to have a two hour window and the…
Great to have a two hour window and the driver messaged when he was 20 minutes away. Friendly and a great service. Nothing seemed too much trouble.
June 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great price, even better service
The TV we bought had a really good offer on it. We ordered Friday and got a 2 hour delivery slot for the Monday really quickly. They also phoned me when they were 30 minutes away. I was told the delivery drivers were very respectful of our home, and very friendly too.
June 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Great delivery service on time handled…
Great delivery service on time handled with care and a smile lovely young men thankyou Warwick& Paul👍
June 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very helpful and kind enough to offer…
Very helpful and kind enough to offer to take it upstairs.
June 11, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great experience
The folks in the shop (Will) was great and knew all about the TV I was interested in, and the guys who delivered (Gareth) were wonderful
June 12, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and the delivery guys…
Great service and the delivery guys brought the tv i bought into my frontroom as id just had an operation and couldn't lift anything heavy.. thank you
June 12, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Great Customer Service
Delivery driver kept me up to date on when they would deliver my TV. Delivered with care and if I had any questions or problems when setting it up then to call and they would be able to help.
June 11, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Delivered exactly on time
Warwick and Rob delivered exactly at the time they said and were very pleasant and smiley.
June 12, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
First class service
First class service by sales team and delivery drivers Zak and Ian were superb. They were prompt, courteous, considerate and a sense of humour.
Top marks all around.
June 11, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
No complaints
No complaints. Delivery was straight forward and we where kept up to date by Gareth and Mark who were polite and helpful.Definely use Richer sounds again.
June 11, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Really helpful and easy to order
Really helpful and easy to order. Address not easy to find and driver was persistent ,cheerful and efficient. Thank you very much
June 11, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Great experience
Very good communication. Delivery driver friendly and helpful.
June 11, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
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