Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... See more
Company replied
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Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn'... See more
Company replied
Gareth and Mark were clean and tidy, polite and accommodating when I asked to place the very large package in the conservatory.. They checked to box for damage before leaving. All in all about 5 mi... See more
Company replied
This is Customer service like no other...from cradle to grave you just cannot fault any part of the process....from ordering and delivered next day by delivery drivers that actually care about the way... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
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Easy, straightforward process and a pleasant chap to boot!
Notified of delivery times and how long until they would arrive. Delivered with care and told about what to do in case of any issues. Easy, straightforward process and a pleasant chap to boot!
August 25, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Excellent experience
Excellent experience. Trav and Paul delivered within the time slot and were careful to ask permission for photographs. We have used Richer sounds before and will continue to do so.
August 24, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Warwick & Rob delivered on time today…
Warwick & Rob delivered on time today after first telephoning to let me know they were on there way.Excellent service.
August 24, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Trav and Karol were brilliant
Trav and Karol were brilliant. Messaged and called beforehand to let me know when they were coming and when they were on their way. Expert advise on setting up the system and to call if there were any trouble. Had a great chat about Star Wars Lego and Lord of the Rings too!
August 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Delivery was super quick next working…
Delivery was super quick next working day. (Mon as I ordered Friday) I received notice of the time slot within 24hrs and again the day before to confirm. The delivery was prompt and confirmed on the morning by text and then a quick call when close by. The 2 guys were polite and quick bringing the TV and Soundbar into the house and ensuring all was good before they took a quick pic for their recs and I was good to go. Can’t fault Richer Sounds for the whole experience buying anything. Have and always will continue to use and recommend them.
August 24, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very impressed
Given plenty of helpful advice and demo in the experience room by Jacob in the Hanley branch.
Next day delivery by Gareth and Paul who were very pleasant and efficient.
All round top service - TV is fabulous 👌
August 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Got a call from Warwick advised me they…
Got a call from Warwick advised me they were 15mins from delivery, arrived as scheduled & both Paul & Warwick were professional, delivered the TV all in 5mins, great service, thanks.
August 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
TV and Wall Bracket Purchased
Advice provided over the phone on suitability of a wall bracket for my choice of TV. Purchased both TV and wall bracket. Delivery was excellent with email confirmation and a call 30 minutes prior to delivery. Delivery guy was even kind enough to bring the TV indoors for me which was welcomed due to a medical condition I am currently suffering. Overall, top team.
August 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service and delivery…
Excellent service and delivery experience, 10/10
August 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Thank you to Gareth and Paul
A very good and speedy delivery service.
Thank you!
August 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Great online communication
Great online communication, we knew exactly when the delivery was coming. Delivered in perfect condition.
Overall a very good experience
August 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Gareth was a credit to Richer sounds
Gareth was punctual, polite, helpful and very proffesional. He is a credit to Richer sounds. Would definitely by from Richer sounds again based on the product, cost, free delivery and excellent staff.
August 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Five star service
Great from start to finish
Matt at Stockport store came out to my home to assist as I am disabled. No pushy sales. Matt listened to our needs and made suggestions. We settled on 3 and received a quote within 36 hrs. Placed order and delivered next day by the excellent Trav & Karol who gave a 2 hour delivery window and then a 30 min call to confirm. I wish I had arranged installation but you live and learn. It’s not difficult but very bulky
August 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Really nice guys Zak & Ian
Really nice guys Zak & Ian
I don’t normally provide reviews but they had great communication before & during delivery & were on time & Very polite .
Thank you
August 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Great communication from Warwick and…
Great communication from Warwick and Paul re arrival time for new TV.
Delivered safely and in very good time
Good experience all round
August 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
The company was excellent from every aspect
The salesman Harry was excellent, whilst not applying pressure to purchase, and going through the options right for us in choosing the TV.
Distribution was excellent also as was the delivery team.
A very professional company
August 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Brilliant delivery service
Brilliant delivery service. Drivers were very helpful
August 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds! Good choice
Had already checked out other suppliers for my choice,just needed to get best deal & Richer Sounds were streets ahead,price wise & guarantee! Joe in Chester store answered all my queries,from purchase to delivery by Karol & Paul in 4 working days.Fortunately able to be at home on delivery day,as no alternative was mentioned. Otherwise very pleased from start to finish!
August 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Zak & Ian were both very Friendly and…
Zak & Ian were both very Friendly and Helpful delivering the product with professionalism. Great representatives of the business.
August 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
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