Trav did a wonderful job. Called prior to let me know he was coming. Was kind enough to ask if we wanted him to remove his shoes. Very polite and courteous. Talked us through any aftercare enquiries a... See more
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See what reviewers are saying
When I placed my order I was initially told it would be delivered in 5 working days, however it turned up just 2 days later. Rob and Tracy called me ahead of delivery to tell me they were on their... See more
Company replied
Warwick and Mark delivered my new TV. They arrived in the allocated time slot and texted just before delivery. Very nice chaps. Took the time to ensure that I was happy with the condition by waitin... See more
Company replied
Received our delivery today with Mark and Trav, excellent communication as they called 20 minutes before. They brought the tv right into the house and even gave my husband some tips. Even made a fuss... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
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Exceptional Service
Trav and Rob went above and beyond the merely acceptable, they were both a genuine help.
No question was too stupid (I know because I asked them) and their efforts (3 flights of stairs) with a heavy TV was exceptional.
June 23, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
My TV was delivered today by Trav and…
My TV was delivered today by Trav and Rob, two very pleasant guys. Delivered the TV to my requested place and gave some welcome advice. A very positive experience with two positive guys.
June 23, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Exceptional experience so far with Richer Sounds
Exceptional experience so far with Richer Sounds. Purchased a new OLED TV. Brilliant reviews and great discount offered. Always a selling point when the discount is offered direct to the customer from the outset rather than having to haggle for a price match. Also comes with a 6 year guarantee which is reassuring.
Paperwork came through immediately - all correct and in order.
Paid for next day delivery and the delivery team, Gareth and Mark kept me updated throughout. I was provided a 2 hour time slot the evening before and also received a call from the delivery team half an hour before arrival.
Gareth and Mark were great - on time, professional, polite and courteous. They were respectful of property whilst taking the required photographs. The delivery was swift and efficient and I was reassured that if there were any problems, I could give the team a call.
I am sure the TV will be great when it is set up but I am reassured that I can turn to Richer Sounds if there are any problems. Excellent experience all round.
June 23, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great customer service
Justin at the shop was extremely helpful in letting me know what my best options were based on how much I was willing to spend. Thank you very much Justin, I will definitely come to you next time I need anything. Karol and Paul also did an amazing job with the delivery, they gave me an estimated 20 minute period and they were there just as promised. The service was smooth and excellent , they even offered to fix it for me. Richer sounds, you have the best guys on the job. Thank you all.
June 23, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Great company to deal with
Great company to deal with, no fuss, just get the job done as it should be.. Pain free delivery from Gareth and Mark who rang half an hr b4 they arrived.
June 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Great service as always
Thanks to Gareth and Mark for a smooth delivery and on time. Great service from ordering to delivery
June 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Solid Experience
Faster than expected delivery from Richer Sounds. On the day delivery communication great. Gareth and Mark very professional and friendly. Overall I'm happy.
June 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Really good service and great warranty
June 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Trav and Rob from Richer Sounds…
Trav and Rob from Richer Sounds delivered speedily and fuss free, gave me all sorts of good advice generally and got my new TV to me in mint condition. Couldn't ask for a more capable outfit to look after what is a high spend for me, and was especially pleased that the boys were from Richer themselves rather than a third party that might have felt less invested.
June 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The two delivery men was fantastic
The two delivery men was fantastic. They took my 65 inch tv upstairs for me which made it easier . 😀
June 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Delivered on time and good communication
Delivered on time and good communication
June 17, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
The delivery was 10/10
The delivery was 10/10.
I wasn't in but managed to arrange my mother to come round to take the delivery. She said they was fantastic and she also commented that one of the guys delivering was "a bit of a dish" 😂. Thank you for making it such as smooth transaction.
June 9, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Excellent delivery from Gareth & Mark
Excellent delivery from Gareth & Mark, they phoned to let me know they were on there way and was very pleasant and polite when they arrived.
June 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Tv delivered on time with Trav and Rob…
Tv delivered on time with Trav and Rob phoning beforehand to say they were on their way. Very polite and courteous.
June 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
My new TV arrived in the time slot as…
My new TV arrived in the time slot as stated in the email. Rob and Trav rang to say they were 30 mins away . Look forward to using my new tech. Thanks Richer Sounds who are spot on as always. I've bought tech from them for 25 years now.
June 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Zak and Ian delivered my new tv
Zak and Ian delivered my new tv, they were prompt, courteous and kept me in the loop every step of the way. An excellent service all round.
June 18, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Rob & Trav were excellent
Rob & Trav were excellent. I received a text the day before giving a time slot and a phone call shortly before arrival. They were very helpful and polite and had a friendly manner. Cannot fault them.
June 18, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Terrific service
Terrific service. The sales assistant, Alex, sourced me a TV from another shop when the model I wanted was not available at Sheffield or from another store. He also chased up delivery for me the following week, liaising with the other shop.
June 10, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Trav and Rob were excellent delivered…
Trav and Rob were excellent delivered on time and were very friendly and helpful
June 18, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Trav and zRob were great
Trav and zRob were great. Offered to help moving other stuff out of the way.
June 17, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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