Richer Sounds - Holborn Reviews 

1,349
TrustScore 5 out of 5

4.9

29 Bloomsbury Way, WC1A 2SL London, GB


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Rated 5 out of 5 stars

What a fantastic experience! Steve and Alan are two of the finest customer service colleagues to ever draw breath - what the former lacks in hair, he more than makes up for in charm, knowledge and cha... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Richer Sounds. Although the product I wanted wasn’t available in the store, the sales assistant found it in their stock system and ordered it for me. Since... See more

Company replied

Rated 5 out of 5 stars

Richer Sounds provided an extremely professional service - they responded immediately to our enquiry, carried out an early site visit, recommended excellent products and put us in touch with a highly... See more

Company replied

Rated 5 out of 5 stars

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,349)

24,227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchase of Q Acoustics clearance speakers

Very quick reply to my email inquiry requesting cost and delivery of discounted Q Acoustic speakers which resulted in purchase of the speakers and very quick delivery. Thank you.

January 30, 2026
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Reply from Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Best place to buy audio-visual equipment

Richer Sounds has been my first (and usually only) shop to buy from. There are a number of reasons but three stand out. First is the staff, knowledgeable, friendly, ready to answer questions. Second the after sales service, on the odd time I've needed it they have been most helpful, third prices, Almost always either or near the cheapest and combined with points one and two the best buy. It seems invidious to single out one individual in a history of helpful staff but Elliot had all the qualities that make it such a pleasure to shop at Richer Sounds.

January 28, 2026
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Reply from Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

First class service

It’s a pleasure to visit a shop that is interested in ensuring that I buy the best equipment for my wants rather than something that might just about do, but is going to make them the biggest profit margin.

January 29, 2026
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Reply from Richer Sounds - Holborn

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

New Sennheisers don't like USB C adapter

Holborn extremely helpful, courteous.
Advice on new Sennheiser headphones. Purchased but didn't work with the USB C adapter that I had to use for my lighting phone. Very understanding and helpful.

January 29, 2026
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

A quality shop

The original advice was exactly what I needed to find what I wanted. Most helpful!
Once I had decided what I wanted, the purchase was completed speedily and hassle free.
At no time did I feel pressured into purchasing something I didn't need.
The product was delivered promptly and to the specified time.

January 28, 2026
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Reply from Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Cambridge headphone

Staffs was very helpful and knowledgeable about products. I have opportunity to try the product before buying. Room available for trial.

January 24, 2026
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Reply from Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Steve went above and beyond to sort out…

Steve went above and beyond to sort out my order, very knowledgable on the product range and gave me brilliant tailored advice. Would recommend anyone looking to buy a high end piece of equipment to go through richer sounds as their warranty is the best in industry and if you know anything about the company they make sure to look after both their staff & customers.

January 24, 2026
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Reply from Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service - out of the store in 3 minutes with factory packed Audio Technica turntable!

January 22, 2026
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Reply from Richer Sounds - Holborn

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

A1 company excellent service

Bought from you before. Excellent service knowledgeable after sales fantastic. A1 company

January 21, 2026
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Reply from Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Easy purchase and super-fast delivery…

Easy purchase and super-fast delivery of replacement (same again) for 26 year old Denon mini-system, followed by sound advice re new speaker able to enhance the listening experience.

January 20, 2026
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Reply from Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff. Served straight away and pointed out the goods I was looking for. Offered a trial before buying. Quite a refreshing experience.

January 20, 2026
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Reply from Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great service and quick delivery

I was after a specific hifi stand which I had ordered direct from the manufacturer but they kept pushing the delivery date back. Found the same stand at Richer Sounds and went to my local store. The shop staff were very helpful, ordered up the item from their warehouse and had it delivered the next day. Very happy with service and speed of delivery.

January 18, 2026
Rated 5 out of 5 stars

Product was an excellent fit to improve…

Product was an excellent fit to improve my dated and peace-meal set-up. The shop gave me honest feedback suggesting cheaper options etc

January 14, 2026
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Reply from Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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