Big shout out to Derek in the Leeds store. From answering the phone when I first rang up, to setting up an appointment for a listening session, to talking me through the different speakers that he h... See more
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Big shout out to Derek in the Leeds store. From answering the phone when I first rang up, to setting up an appointment for a listening session, to talking me through the different speakers that he h... See more
Company replied
Mikey was great. His enthusiasm, experience and time he put into helping me buy an appropriate turntable was very much appreciated. Zero pressure just sound advice tailored to my needs. Purchased... See more
Company replied
The LG-55QNED7EB3C TV purchased from Richer Sounds was competitively priced with an excellent extended product guarantee period. It was delivered on time and packaged safely. The process from start to... See more
Company replied
Spent over an hour choosing .y new music system. Derek who served me was patient and gave me excellent advice on each piece of equipment. This was delivered on time on the day l chose. Would reco... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
74 New Briggate, LS1 6NU, Leeds, United Kingdom
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As always the staff are super helpful and knowledgeable about the products they sell. This really helps making the right decision about what equipment suits your requirements. Five star plus rating.

Reply from Richer Sounds - Leeds

Reply from Richer Sounds - Leeds
Spoke to Harry at the Leeds store on Friday. Very friendly and helpful. I was ordering a new Sony TV for a friend. The process was quick and easy and delivery was arranged for the beginning of the week. I received an email confirmation of the order once the process was complete. TV was delivered on Monday and communication up to the point of delivery was excellent. I've been using Richer Sounds for many years and I have always recommended them to others. The staff are always friendly, helpful and knowledgeable and the service is first class. The prices are always good and invariably the products come with a 6 year guarantee. A definite 5 ⭐️⭐️⭐️⭐️⭐️ from me.

Reply from Richer Sounds - Leeds

Reply from Richer Sounds - Leeds
Fantastic service, above and beyond, excellent product knowledge. Very happy with my purchase. Thank you

Reply from Richer Sounds - Leeds

Reply from Richer Sounds - Leeds
I had a problem with a stylus purchase. The team at Leeds gave me great information to try and solve the problem. After much trying we agreed on a different stylus. They were excellent in exchanging the stylus and upgrading to a new AT 95 VML which I can say is working fantastic.
The team are always great and listen and make you feel valued.
Well done 👏
Would highly recommend them for any purchase.

Reply from Richer Sounds - Leeds
I have been a customer with this company now for quite a few years and they are very helpful and knowledgeable about the products they sell. So all good .Thank you.

Reply from Richer Sounds - Leeds
LG 55inch latest model arrived before we expected it really as it was on pre order. Best price from any outlet, £70 less actually with a 6 year warranty & not 5 as many others offer.
Unfortunately when we switched in the tv there was a crack in the screen. Rang Richer Sounds & explained. Upon further inspection of the box there was slight crush damage to top left hand of box which matched where crack was. Sent a couple of photos & explained after speaking to the Leeds Store and an appointment was immediately made to deliver a new replacement and collect the damaged one on the 2 days later.
All went well, new tv is an excellent picture & easy to set up sound preferences.
Highly recommend the service from Richer Sounds so far. Many thanks

Reply from Richer Sounds - Leeds
The staff at Leeds could not have been more helpful even when things did not go quite right with the delivery

Reply from Richer Sounds - Leeds

Reply from Richer Sounds - Leeds
Knowledgeable advice and a reduction in cost using an alternative TV option I had not considered.

Reply from Richer Sounds - Leeds
Great experience buying from richer sounds talked to their sales team for a price match and they gave me a cracking price with free fast delivery

Reply from Richer Sounds - Leeds
Relaxed knowledgeable staff.
Fantastic choice
Always competitive on price, warranty etc.

Reply from Richer Sounds - Leeds
Great service and friendly advice.
Very pleased with my purchase, would definitely recommend to anyone.

Reply from Richer Sounds - Leeds
Fantastic customer service second to none. Great advice given with demo also. These guys know there stuff & have lots of choice, with advice given freely.
Have so much better understanding now with their help, I’d go back again without hesitation. All backed with a 6 year guarantee …..wow cheers 👌

Reply from Richer Sounds - Leeds
2nd or 3rd recent purchase from Richer Sounds. Excellent advice, competitive pricing and efficient service.

Reply from Richer Sounds - Leeds
Fantastic service from Gavin in the Leeds store, he took me through my choices and was a great help. I'm delighted with the turntable and speakers, thanks Gavin.
Micky

Reply from Richer Sounds - Leeds
Staff are really helpful as always. I've bought loads from them over the years. Unfortunately I'm a bit disappointed with the Pure Classic H6 but that is nothing to do with Richer Sounds.

Reply from Richer Sounds - Leeds

Reply from Richer Sounds - Leeds
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