Went into Leicester branch with not much knowledge about what i needed for my turntable set up to leaving with everything I needed including , turntable , amp and speakers. Jason gave me the best opti... See more
Company replied
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Very good advice, much patience as there was a glitch on my phone during payment, sorted efficiently. Bought the more expensive model (Pro ject Debut Carbon Evo 2) as figured I could have hunted for t... See more
Company replied
Fantastic service & advice from Richer Sounds in Leicester. We've used this shop multiples times and no matter who we've dealt with the quality of the service and the advice (i.e. what to buy & what n... See more
Company replied
Great customer service by James, rare these days! We felt genuinely listened to, everything was explained really well and we were really happy with our purchase, especially the great quality and pric... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
163 London Road, LE2 1EG, Leicester, United Kingdom
- 0333 900 0043
5.0
Excellent
3K reviews
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Reply from Richer Sounds - Leicester
Thanks for your 5 star review, we look forward to seeing you again next time
I always shop at Richer sounds because…
I always shop at Richer sounds because can’t beat them on price and service staff are so helpful especially James at Leicester branch
September 1, 2026
Reply from Richer Sounds - Leicester
Thanks for your 5 star review, we look forward to seeing you again next time
Had some great advice when upgrading my…
Had some great advice when upgrading my turntable. Of course, don’t leave the shop without buying!
Great service as per usual
August 31, 2026
Reply from Richer Sounds - Leicester
Thank you for your wonderful feedback
New hifi system
The shop was quite busy so had to wait quite a while to be seen by a member of staff.
I was really pleased with the level of service, the member of staff was very knowledgeable and helped me decide on what I was looking for.
August 30, 2026
Reply from Richer Sounds - Leicester
Thank you for your feedback and for taking the time to leave us a review.
Whilst we were sorry to read that you had to wait for some time, we are pleased that our colleagues were able to provide you with the information you needed.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
Reply from Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Leicester
Thanks for your 5 star review, we look forward to seeing you again next time
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Nothing was too much trouble. After sales support is excellent. Definitely recommend.
August 25, 2026
Reply from Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Levi was extremely helpful
Levi was extremely helpful and very knowledgeable it made my experience of purchasing my deck very straight forward and his advice was second to none especially setting my new deck up
August 26, 2026
Reply from Richer Sounds - Leicester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I phoned the nearest store to me
I phoned the nearest store to me, ordered my goods, received splendid over the phone service and was informed of how everything would work, and it did.
Absolutely first class.
August 25, 2026
Reply from Richer Sounds - Leicester
Thanks for your 5 star review, we look forward to seeing you again next time
Richer sounds
The service i received in the shop was excellent from Levi in your Leicester branch. I did however receive a 55 inch tv instead of a 50 inch television and was worried that it wouldn’t fit fortunately it has gone in ok although it does go over the window ledge a bit but still looks fine. I am very pleased with the sound and picture quality of the top of the range Hisense tv that I have purchased. Hope I’m still pleased in a years time. Thanks for all your help. Well done
August 22, 2026
Reply from Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent Service
Friendly, informed and professional advice.
A pleasant experience with excellent customer service
Thank you Richard
August 15, 2026
Reply from Richer Sounds - Leicester
Thanks for your kind review, we look forward to your next visit.
Perfect service
Perfect service. James helped me in my purchase, and couldn’t have been more helpful. Excellent service.
August 21, 2026
Reply from Richer Sounds - Leicester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Brilliant Customer Service
Brilliant Customer Service, went out of their way to help. Will be using Richer Sounds again, hopefully many times!
August 21, 2026
Reply from Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
Richer sounds are always at the top of…
Richer sounds are always at the top of their game. That’s why I keep going back
June 13, 2026
Reply from Richer Sounds - Leicester
Thank you for your wonderful feedback
Excellent service as always very…
Excellent service as always very knowledgeable and helpful.
August 20, 2026
Reply from Richer Sounds - Leicester
Thank you for your wonderful feedback
Great experience
Great experience, super helpful staff in store. Levi's a great guy and a credit to the company. It's customer service like this that keeps us coming back.
August 20, 2026
Reply from Richer Sounds - Leicester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Amazing service as always from Richer…
Amazing service as always from Richer Sounds. That's why I always use them. Above and beyond.
August 19, 2026
Reply from Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
An excellent service
An excellent service. Welcoming by the staff and knowledgeable. The price was as good and better than anywhere else.
August 19, 2026
Reply from Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
Paul was great to deal with.
Paul was great to deal with.
Very helpful throughout the process.
Would have loved to provide 5 stars but unfortunately there was an issue with delivery which in turn delayed our install.
August 17, 2026
Reply from Richer Sounds - Leicester
Thank you for your feedback and for taking the time to leave us a review.
We're glad to hear that Paul in our Leicester branch provided you with high quality service, but we were sorry to read that your delivery experience was not as expected.
If you wish to discuss this matter further, please contact our Customer Service team on 0333 900 0094 or customerservices@richersounds.com.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
Great price and service
August 18, 2026
Reply from Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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