Looking for speaker wall brackets, and having seen something on the Richer Sounds website that might meet my needs, I called in on the off chance that I'd be able to look at them. The staff member (so... See more
Company replied
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See what reviewers are saying
Adrian, the store manager was a calm character, zero hard sell and just helped me make choices I'm still very happy with. I got to try the equipment I was interested in without being rushed. My first... See more
Company replied
People are your strength but you need better systems. Jeff from telesales gave me a fairly good offer on a higher shelf CD player but when sent a link to pay, after my bank's block on the card re... See more
Company replied
Very efficient service and a very personalised one, even with everything being done online e.g. named person to contact if the need arose. This type of service is very rare these days, but is priceles... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
268 Deansgate, M3 4JB, Manchester, United Kingdom
- 0333 900 0086
4.9
Excellent
1K reviews
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Very helpful
Very helpful, especially for myself who has not bought any HiFi gear for 20 odd years.
December 9, 2025
Reply from Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Phoned for a price match which they did…
Phoned for a price match which they did and beat it by £10. Service was excellent, professional and knowledgeable.
December 6, 2025
Reply from Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Five Star Service from a Great Team.
Five Star Service from a great team at the Manchester branch. I’m always impressed and never disappointed.
I’ve recommended friends and family over many years, and will continue to do so. Highly Recommended.
November 29, 2025
Reply from Richer Sounds - Manchester
Thanks for your kind review, we look forward to your next visit.
As usual the staff were very helpful.Always a pleasure to deal with them
As usual the staff were very helpful and gave a lot of good advice
December 2, 2025
Reply from Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
Helpful sales staff who know the…
Helpful sales staff who know the products and good delivery options.
December 1, 2025
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Easy purchase by phone
All done by phone with the Manchester Branch, bought a tv and sound bar. So easy and a nice experience.
December 2, 2025
Reply from Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
felt like they wanted to help get the best audio result for me
I dealt with both Sam and Ryan who were both happy to spend some time discussing what I wanted and options available and then let me demo the kit in my own time in order to make sure I got the right thing for me. didn't feel like they were just desperate to sell me something but they were genuinely interested in my needs, would STILL recommend that you try richer sounds, they will match prices and have excellent customer service.
December 1, 2025
Reply from Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Professional
Professional, Courteous, Knowledgeable along with great advice..
thank you
November 29, 2025
Reply from Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
It was a smooth experience
It was a smooth experience. Informative website and keen pricing. No waiting on the phone and very helpful and patient staff to complete the order. Easy click and collect in Manchester.
November 22, 2025
Reply from Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Customer service great
Customer service great , quick delivery , no stress 😀would highley recommend .
November 29, 2025
Reply from Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great delivery service
Polite & helpful delivery team who delivered on time
December 3, 2025
Unprompted review
Reply from Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
November 27, 2025
Amazing service.
Sam was absolutely fantastic, he made the whole ordering process very easy, was super friendly and I’ll definitely be back
November 27, 2025
Problem solving.
I had problems with existing CD which was returned under warranty.
The process of finding the problems with that and resolving with alternative replacement was done very quickly and efficiently.
Many Thanks for a great service.
November 25, 2025
Reply from Richer Sounds - Manchester
Thank you for your wonderful feedback
Reply from Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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