Great business to shop with. The sales staff & manager could not be more helpful and are very knowledgable when guiding me to the best product to purchase for my needs. The two guys that delivered... See more
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Budget speaker stands ordered after seeing them in store. Clear and knowledgeable advice as ever from the Newcastle store. Stands arrived within 2 days. Delighted again with my purchase from Richer... See more
Company replied
I'd ordered a Roberts radio online and asked for it to be delivered to a store as I didn't want it leaving on my step. The notification came quickly and the product was in the store in a couple of... See more
I've never had a bad experience with Richer Sounds, this was my first time visiting the Newcastle store and the team were just lovely - I'd only purchased a cheap pair of headphones, but the experienc... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
94-96 Clayton Street, NE1 5PG, Newcastle, United Kingdom
- 0333 900 0032
4.9
Excellent
2K reviews
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I bought a Cambridge hifi system with…
I bought a Cambridge hifi system with teac double cassette deck recorder player
The staff at richer sounds REALLY CARE l had ideas of what l wanted the guy gave me totally impartial advice really helpful to me REALLY CARED
l got it installed for £100 l thought this was excessive cos Sony centres Currys AO only charged £50 l told Julian richer yes he exists talked to me(a truly wonderful guy)
He listened said £100 was alot and refunded me £50 so he matched the rest(charges this now)
Unfortunately my teac failed one deck failled SAM from my local store came and took it back for repair but AMAZING THIS HE GAVE ME HIS HIGH END SONY CASSETTE DECK SO I COULD PLAY MY CASSETTES WHILE MY DECKS WERE AWAY
WOW THIS WAS I TOLD JULIAN RICHER ABD HE GAVE SAM A WEEK A YEAR AT HIS HOLIDAY LETS AMAZING ALROUND
RICHER SOUNDS ARE TRULY AMAZING THIS PROVES THAT STAFF THAT REALLY CARE
6 YEARS GUARANTEES ON MANY PRODUCTS
I BOUGHT 2 SONY X700 HIGH END DVD PLAYERS WITH Dolby ATMOS SOUND AND DOLBY VISION PLAYBACK I BOUGHT THEM FROM RICHER SOUNDS ON LINE BOTH WONDERFUL AT A WONDERFUL PRICE TOO
£274 each when Sony web site Currys AO etc £279 SO VERY COMPETITIVE PRICES TOO
EVERYONE AT RICHER SOUNDS FROM THEIR FOUNDER DOWN TO THEIR SALESMEN LIKE SAM REALLY CARE AND THEY PROVE IT MY ADVICE BUY FROM Richer SOUNDS YOU WONT BE Disappointed AND IF THE WORST HAPPENS AND YOUR PRODUCT BREAKS DOWN THERE WAITING TO HELP LIKE OUTSTANDING SAM AT MY LOCAL STORE
stewart
May 12, 2026
Unprompted review
Reply from Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always helpful on visiting shop or over…
Always helpful on visiting shop or over phone.Not the brightest technically but always patient and explain sometimes multi times.NEVER refused to help.That is why I will always shop local.
Cheers Ted
May 26, 2026
Reply from Richer Sounds - Newcastle
Thanks for taking the time to leave your review. It’s great to hear our team have been consistently helpful, both in store and over the phone.
We really appreciate you recognising their patience and willingness to go the extra mile, it means a lot, and we’re glad it keeps you supporting local business.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Newcastle
Thanks for your 5 star review, we look forward to seeing you again next time
Bought a wiim mini
Bought a wiim mini, reserved over the phone as couldnt get into store until the next day, only 1 left in stock and to my surprise it was reserved for me to collect
May 22, 2026
Reply from Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
First class experience.
From first contact (out of hours) to a first class delivery experience a truly faultless service. After an horrendous recent purchase experience I can only say that Richer Sounds have restored my faith in on-line retail.
May 19, 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review!
Excellent service and very friendly
Excellent service and very friendly. Item was reduced and only an ex demo left so I got more discount, even better.
May 19, 2026
Reply from Richer Sounds - Newcastle
Thank you for your wonderful feedback
Tracked down a rare item for me.
Really helpful in contacting me to inform me of a restocked item I'd been looking for.
Euen dealt with everything really quickly. Great value. Packaged well and sent the same day.
Very happy customer.
May 19, 2026
Reply from Richer Sounds - Newcastle
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Newcastle
Thanks for your kind review, we look forward to your next visit.
we were shown the products we needed…
we were shown the products we needed and the service and attention was great , and the delivery to our house was spot on , thanks very much. great sony tv and sound bar , working perfect.
May 14, 2026
Reply from Richer Sounds - Newcastle
Thank you for your wonderful feedback
This is my third TV in a little over 15…
This is my third TV in a little over 15 years from Richer Sounds.
Knowledge and Service is top notch - as is the warranty.. TV #2 developed a fault in its 3rd year and replaced no problem.
Will always buy from them with this level of customer support.
May 15, 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review!
Great company service, shame a that the courier let them down on this occasion.
I found Euan at Richer Sounds to be more than helpful over the phone, resulting in a very smooth transaction. Delivery was prompt, but disappointingly the package was left on my doorstep and not in the safe place that I specified, despite receiving a message confirming that it would be. I had to contact a neighbour to collect it. Luckily they were available.
I am impressed that Richer Sounds care about their customer's experience as they contacted me and were eager to understand the problem. They offered me a voucher towards my next purchase as a gesture which I am pleased to accept.
May 12, 2026
Reply from Richer Sounds - Newcastle
Thanks for taking the time to leave your review and the kind comments about Euan, which I will of course pass on.
I was sorry to read about the delivery experience however which sounds frustrating, rest assured we will be investigating this with DPD, as this isn’t the standard we expect to see from our delivery partners, and will also contact you directly to put matters right..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent customer service
Excellent customer service - really pleased with the hi-fi/speakers that I bought after discussion.
May 10, 2026
Reply from Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Everyone very helpfull and good to deal…
Everyone very helpfull and good to deal with wouldn’t go anywhere else 👌👌
May 13, 2026
Reply from Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Brilliant experience
My husband found the TV we wanted. One call to our local Newcastle shop paid and delivered the next day. Best service we have ever received. Well done 👍
May 11, 2026
Reply from Richer Sounds - Newcastle
Thank you for your wonderful feedback
Been using richer sounds for years but…
Been using richer sounds for years but after a recent fault with a 2 year old tv was passed on to the manufacturer that just rather offer me next to nothing and no replacment parts ,if I had know richer sounds warranty was not there own but manufacturer why shop with them? After I discussed this over the phone I was really important to them....so £50 was offered towards another tv ,but I had lost out in hundreds of pounds with a warranty that would be cheaper for them to "pay you off" rather that replacing defective parts.
November 26, 2025
Reply from Richer Sounds - Newcastle
Thanks for taking the time to leave your review, although it’s clearly disappointing to hear how you feel about your recent experience.
I’m sorry to see that the outcome didn’t leave you with the level of confidence you’d normally expect from us, particularly given your history with Richer Sounds. Our 6 year guarantee is very much our own, and we remain responsible for supporting our customers throughout. In some cases, we’ll work with the manufacturer to explore repair or contribution options, as this can often lead to a quicker or more favourable resolution. In your case, LG were unfortunately unable to repair the TV but did offer a significant contribution towards a replacement, which we then topped up in line with our guarantee to further support you.
While I understand you ultimately chose to take a refund of that amount, it’s clear this hasn’t felt like a satisfactory outcome from your perspective, which is disappointing and we’d really value the opportunity to put this right and restore your faith in us. Although we have tried to get in touch by both phone and e-mail to discuss this further, to date we haven't received any return correspondence, so appreciate that it might be you might not wish to revisit things.
I’m of course very sorry for the inconvenience caused and hopefully if you use us again you will be one of the 98% of happy customers who review us on Trustpilot...
Seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Service
Richer Sounds
Guy in the shop listened and heard
Guy in the shop (Harry) listened to what I wanted and picked up an item straight away - fitted perfectly with what I was after. It was a shop model so he arranged for a new one to be delivered (free of charge) it arrived quickly and is great. Smooth transactions from start to finish- am a very satisfied customer!
May 7, 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review!
Reply from Richer Sounds - Newcastle
Thanks for your comments and rating, which were great to see. Hope to see you again soon, and hopefully next time make it a five star experience!
The Richer Sounds team
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