Richer Sounds - Newcastle Reviews 

Having done some initial research online I went into the Newcastle store looking for further guidance and advise on an entry level turntable/amp/speaker set up.
3 members of staff were present, one of whom immediately introduced himself and listened to my inquiry/requirements/limitations.
Over the following 45 minutes various options were discussed and a couple set up in the demonstration room.
I left with an order placed and advise as to how to set it up once delivered.
Having had the pleasure of listening to the equipment for a week now I am a very satisfied customer.

Excellent communication, fast delivery

EXCELLENT PRODUCTS & EXCELLENT SERVICE FROM ALL OF THE STAFF AT RICHER SOUNDS NEWCASTLE

Great and friendly service as always.
Ewan gave me as much time as I needed answering all my technical questions and gave me a follow up call to advise on connections.
Thanks again.

Keep sending me this experience form that I have filled in!

Always shop at richersounds, 30 years a customer 👍
Excellent service from Euan and the newcastle crew.

Richer Sounds Newcastle were brilliant from start to finish. I’d been in the market for a new OLED TV for months, and patiently waited until the model I wanted dropped in price. As promised, RS then beat that price and offered a better warranty, all without fuss over email. The TV was then delivered the very next day at no extra cost. A pleasure to deal with - would highly recommend.

Good value. Excellent tv. Delivered quickly. The customer service is 2nd to none. Love the 6 year guarantee. I would highly recommend this company. I wouldn't buy from anywhere else now. It's the quality and that's so hard to find these days. Love them.

Excellent service at Richer Sounds Newcastle. I had decided to upgrade my cd player, headphones, and possibly purchase a turntable too. After a bit of online research, I went into the shop for a chat. The staff were extremely helpful and knowledgeable and took their time to explain everything and answer my questions. It is also very useful that they have a room where you can try the equipment you are considering to make sure the sound is right for you. After a couple of visits I left with my new purchases and I am thrilled. Top marks for service and choice. I would highly recommend.

Non judgmental in regards to my lack of tech knowledge. HONEST, GREAT VALUE..an asset to the high Street. Staff are attentive and professional.

Excellent staff. Helpful and knowledgeable. Turntable recommendation is brilliant and really easy to use. Will definitely be back for more equipment in the future

Very knowledgeable and helpful and I got a perfect system, Richer Sounds will be my go to for audio visual equipment.

Richer sounds were recommended to me by my father in law, who’s been a customer for years.

I ordered yesterday for click and collect. I received a phone call this morning to say it was ready. The guy was super helpful and helped get the tv in the car, taking extreme care.

My wife found the same tv at a different retailer and they kept there beat promise.

Tv ordered and collected from Newcastle. Whilst waiting I didn’t realise the range of appliances they sold.

Will 100% be a returning customer for tech needs.

The staff were friendly and helpful. As well as this, they were knowledgeable. They replied to my email questions promptly and with useful and helpful advice.

Simple easy process, helpful staff

Bought a number of products form Richer Sounds Newcastle recently and their customer service is second to none. Providing me with excellent advice and technical knowledge.

As I walk in the store, they were helpful and freindly. As I bought my item. I would shop there again, as I prefer to look around at their products as well as buying.

As I have found every time I need to purchase a new TV , this is my 5th TV from the Newcastle store, the customer service & advice was excellent. The gentleman who served me was extremely helpful & he even carried the TV to my car & put it in the car for me.
SUPERB Service

We were made to feel special from the moment we walked into the store.The fact that we wanted a small tv (32”) didn’t change Colin’s manner towards us (as it had in John Lewis - the salesman didn’t want to know)Colin understood what we needed.He was very knowledgeable and but realising he had two technophobes, he kept things simple for us! He came out to install the tv and soundbar for us and was really friendly and approachable. In fact we have found all the staff to be very helpful as we have had to call the store on two further occasions for advice, and cannot fault any staff member.