Knowledgable and helpful staff and a very decent selection of choices. Installation chap , Daniel, was the icing on the cake setting everything up for this ‘Luddite.’ Because of past experiences, it... See more
Company replied
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Knowledgable and helpful staff and a very decent selection of choices. Installation chap , Daniel, was the icing on the cake setting everything up for this ‘Luddite.’ Because of past experiences, it... See more
Company replied
Excellent deal on Nebula X1. Very friendly staff when I picked it up at Norwich branch. The whole buying experience from enquiries before purchase to follow up after was first class. I chose Richer So... See more
Company replied
Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... See more
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Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
21 St Giles Street, NR2 1JL, Norwich, United Kingdom
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Purchased Monitor Audio Speakers with Mission 778x and Mission 778 CDT,,very fast delivery next day, helpful and accomodating in store
My only gripe is i cant connect blu ray via optical to amp for audio i just get a buzzing sound,i thought/presumed with all the connections provided this would of been possible to go through amp and speakers
As for sound Awesome and very happy

Reply from Richer Sounds - Norwich
Second Tv I’ve bought from here.
It was the 6 year guarantee that sold me on the first purchase. You may have consumer rights to fall back on when purchasing elsewhere but who needs that faff!
That first TV had an lcd fault after about 8 years of use so I wanted a new one. After looking around I’d settled on two. Went to richer sounds and the staff were super knowledgable and helped me pick the best of the two. I’m super happy with the new TV and can’t fault the service. Independent trustworthy local business. Highly recommended.

Reply from Richer Sounds - Norwich
Great help in store, iam a 70 year old , who used like listening to vinyl when I was young, not understanding the concept of deck speaker and amplifier, the help I got in store was really helpful.

Reply from Richer Sounds - Norwich
The straightforward ‘no pressure’ advice before recommending and selling me a replacement for my mini hifi system, was not only helpful but very informative. The willingness of the Norwich manager, Tony, to arrange a demonstration was greatly appreciated. The next day delivery of the new equipment not held in the shop, was also very impressive!

Reply from Richer Sounds - Norwich
I wanted a new Freeview TV recorder. They recommended the Manhattan and I opted for the 1Tb.
Connected and all working well. I like the fact that the standby and working lights are clearly visible on the front of the machine. So far, very pleased with the purchase though I have not tried all of its options yet.

Reply from Richer Sounds - Norwich
Good in store advice, quick efficient delivery and great product.

Reply from Richer Sounds - Norwich

Reply from Richer Sounds - Norwich
Shopped with Richer Sounds for many years. Always get good service and a competitive price. Always go the extra to give a personal service.

Reply from Richer Sounds - Norwich
Great experience with brilliant help from Roger. Knowledgeable guy. Goods arrived super quick . Bought on Saturday,arrived Monday. Very happy with my purchase of Turntable and Active speakers.

Reply from Richer Sounds - Norwich
We went in browsing for a WiFi speaker for the house not intending to make a purchase on the day but we were so impressed with the advice, knowledge and sound of our chosen speaker that we were happy to make our purchase without going away and thinking about it further. You could spend hours browsing online reviews, nothing beats the personal touch from tried and trusted Richer Sounds

Reply from Richer Sounds - Norwich
Used their website/deal request form to describe what I wanted and they came back really quickly with good deal offering what I wanted. Equipment delivered within 3 days and installation also quick. Whole experience fantastic. Esp pleased to have a UK manufactured TV! Hadn't realised we made one 😍

Reply from Richer Sounds - Norwich
Roger accurately and quickly understood
what we wanted and put together a great system. He didn’t blind us with the science of it all.
We have bought kit from Richer before, had good service and advice, and that’s why we used them again.
Thanks Roger

Reply from Richer Sounds - Norwich
Ordered a new TV in the Norwich store which was delivered a few days later. Unfortunately it was faulty and Seb at Richer Sounds was so helpful in getting a replacement within 2 days. Fantastic customer service. Thank you Seb and everyone else in the Norwich store.

Reply from Richer Sounds - Norwich
Made a phone order. Staff member was really helpful in advising on the best equipment and price.

Reply from Richer Sounds - Norwich

Reply from Richer Sounds - Norwich
The manager of the shop was very knowledgable and helped us with our choice.

Reply from Richer Sounds - Norwich
Friendly and personable staff that you could tell really loved music and music technology. Communication was very good and they did a great job keeping me up to date on my purchase.

Reply from Richer Sounds - Norwich
Straightforward honest telephone call, ordering from the store; It was clear they looked after customers in the store while I was on the phone, which is great to hear. Item arrived bang on time

Reply from Richer Sounds - Norwich
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