Richer Sounds - Norwich Reviews 

2,060
TrustScore 5 out of 5

4.9

21 St Giles Street, NR2 1JL Norwich, GB


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Rated 5 out of 5 stars

Knowledgable and helpful staff and a very decent selection of choices. Installation chap , Daniel, was the icing on the cake setting everything up for this ‘Luddite.’ Because of past experiences, it... See more

Company replied

Rated 5 out of 5 stars

Excellent deal on Nebula X1. Very friendly staff when I picked it up at Norwich branch. The whole buying experience from enquiries before purchase to follow up after was first class. I chose Richer So... See more

Company replied

Rated 5 out of 5 stars

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... See more

Company replied

Rated 5 out of 5 stars

Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 21 St Giles Street, NR2 1JL, Norwich, United Kingdom

  • 0333 900 0046

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,060)

25,118 reviews in the last 12 months

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Rated 4 out of 5 stars

Mission 778x

Purchased Monitor Audio Speakers with Mission 778x and Mission 778 CDT,,very fast delivery next day, helpful and accomodating in store
My only gripe is i cant connect blu ray via optical to amp for audio i just get a buzzing sound,i thought/presumed with all the connections provided this would of been possible to go through amp and speakers
As for sound Awesome and very happy

February 19, 2026
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Reply from Richer Sounds - Norwich

Thanks for the kind feedback and positive words about the store, which I will of course pass on. I'm sorry however that you have been having some technical issues and will ask the branch to follow up and help you resolve these..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Second Tv I’ve bought from here.

Second Tv I’ve bought from here.
It was the 6 year guarantee that sold me on the first purchase. You may have consumer rights to fall back on when purchasing elsewhere but who needs that faff!
That first TV had an lcd fault after about 8 years of use so I wanted a new one. After looking around I’d settled on two. Went to richer sounds and the staff were super knowledgable and helped me pick the best of the two. I’m super happy with the new TV and can’t fault the service. Independent trustworthy local business. Highly recommended.

February 13, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great help in store

Great help in store, iam a 70 year old , who used like listening to vinyl when I was young, not understanding the concept of deck speaker and amplifier, the help I got in store was really helpful.

February 9, 2026
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Reply from Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Extension

Very informative sales person

February 11, 2026
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Reply from Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very helpful and informative service.

The straightforward ‘no pressure’ advice before recommending and selling me a replacement for my mini hifi system, was not only helpful but very informative. The willingness of the Norwich manager, Tony, to arrange a demonstration was greatly appreciated. The next day delivery of the new equipment not held in the shop, was also very impressive!

February 9, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review!

Rated 5 out of 5 stars

I wanted a new Freeview TV recorder

I wanted a new Freeview TV recorder. They recommended the Manhattan and I opted for the 1Tb.
Connected and all working well. I like the fact that the standby and working lights are clearly visible on the front of the machine. So far, very pleased with the purchase though I have not tried all of its options yet.

January 29, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Good in store advice

Good in store advice, quick efficient delivery and great product.

February 7, 2026
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Reply from Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Shopped many years with them

Shopped with Richer Sounds for many years. Always get good service and a competitive price. Always go the extra to give a personal service.

February 7, 2026
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Reply from Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

New toy

Great experience with brilliant help from Roger. Knowledgeable guy. Goods arrived super quick . Bought on Saturday,arrived Monday. Very happy with my purchase of Turntable and Active speakers.

February 7, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review!

Rated 5 out of 5 stars

Instore advice beats hours of browsing …

We went in browsing for a WiFi speaker for the house not intending to make a purchase on the day but we were so impressed with the advice, knowledge and sound of our chosen speaker that we were happy to make our purchase without going away and thinking about it further. You could spend hours browsing online reviews, nothing beats the personal touch from tried and trusted Richer Sounds

February 6, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Used their website/deal request form to…

Used their website/deal request form to describe what I wanted and they came back really quickly with good deal offering what I wanted. Equipment delivered within 3 days and installation also quick. Whole experience fantastic. Esp pleased to have a UK manufactured TV! Hadn't realised we made one 😍

February 2, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review!

Rated 5 out of 5 stars

Best advice in language we understand. …

Roger accurately and quickly understood
what we wanted and put together a great system. He didn’t blind us with the science of it all.
We have bought kit from Richer before, had good service and advice, and that’s why we used them again.
Thanks Roger

February 3, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review!

Rated 5 out of 5 stars

Fantastic Customer Service

Ordered a new TV in the Norwich store which was delivered a few days later. Unfortunately it was faulty and Seb at Richer Sounds was so helpful in getting a replacement within 2 days. Fantastic customer service. Thank you Seb and everyone else in the Norwich store.

February 2, 2026
Unprompted review
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent customer service

Made a phone order. Staff member was really helpful in advising on the best equipment and price.

January 30, 2026
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Reply from Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Friendly

Friendly, efficient, knowledgeable & fairly priced.

February 1, 2026
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Reply from Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Friendly and knowledgeable staff

Friendly and personable staff that you could tell really loved music and music technology. Communication was very good and they did a great job keeping me up to date on my purchase.

January 31, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Straightforward honest telephone call

Straightforward honest telephone call, ordering from the store; It was clear they looked after customers in the store while I was on the phone, which is great to hear. Item arrived bang on time

January 31, 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

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