I'd just been to Curry's looking for a soundbar or bluetooth music speaker that had a mini-jack input... to work with an old TV which didn't have bluetooth, optical or anything other than 3.5mm jack.... See more
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⭐⭐⭐⭐⭐ Fantastic service at the Plymouth Exeter Road branch!I recently visited the branch to purchase some interconnection cables and was served by Yang. He mentioned he was new to the sales team, but... See more
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Polite, well informed, friendly, helpful staff who clearly enjoy their work. Competitively priced quality product making this store my one stop shop for my AV requirements. Only suggestion for the fut... See more
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I've used Richer Sounds 10 yrs ago to source amp & speakers so when I needed another pairing I went to them again. Jamie answered my initial queries and because he was so knowledgeable and courteous I... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
87-89 Exeter Street, PL4 0AH, Plymouth, United Kingdom
- 0333 900 0047
5.0
Excellent
2K reviews
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I visited the shop with 4 Hi.Fi Amp's…Amp Update...
I visited the shop with 4 Hi.Fi Amp's in mind to Look at. After Speaking to Jay about the Speakers I have (E70's) he gave me up to date Advice on an Amp that would Suit my Needs and came away with a Mission 778X Which Sounds "Brilliant". Had a Pleasant and Enjoyable Experiance, Thanks Guys...
February 10, 2026
Reply from Richer Sounds - Plymouth
Thank you for your 5 star review!
Delivery
Delivery was rushed and I was only informed of damage to packaging by a phone call from the delivery company after the delivery was completed. I was told that if there was any problems to contact Richer Sounds, not the delivery company. My problem was with the delivery company - not with Richer Sounds who were very helpful both online and in store.
February 12, 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback Mr Hose, although sincere apologies that the packaging of your purchase was damaged and that you felt more care was needed with the delivery process.
I will of course feed this back to the courier we used here, so that they learn from what happened and improve in the future, if there are any issues with the product whatsoever do get in touch and we will of course resolved them for you..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Pre order became fulfilled.
I intended a pre order but was told a delivery was in,
so the order was placed and arrived 3+ days later.
It's a new product and a bit troublesome but support was available.
February 10, 2026
Reply from Richer Sounds - Plymouth
Thanks for your 5 star review, we look forward to seeing you again next time
Richa Sounds Plymouth
I initially bought a NAIM MUSO2, I had an awful lot of problems trying to get it connected through HDMI to my tv to use as a sound bar. It turned out after a lot of trying different settings, that my Sony Bravia tv was the problem.
I was gutted that it wouldn't behave, because the Muso2 is a great piece of kit.
The staff at Richa Sounds couldn't have been more helpful, even arranging for a replacement Muso, which still didn't behave,
I finally swapped again for a Cambridge Evo One.
I still had a few headaches getting the tv to work with the Evo One but now its sorted.
The Cambridge is a step up from the Naim and is so easy to control, giving excellent sound from internet radio, streaming from Tidal and the tv.
I have received excellent service from Josh, the manager and his dedicated team.
I highly recommend them and I will use Richa Sounds in the future.
January 26, 2026
Reply from Richer Sounds - Plymouth
Thank you for your wonderful feedback
Great price, exceptional delivery
Great price. Exceptional delivery. Faultless. £120 cheaper than anywhere else for KEF KC62.
February 9, 2026
Reply from Richer Sounds - Plymouth
Thanks for your kind review, we look forward to your next visit.
Very good service
February 7, 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Extremely helpful and friendly staff
Extremely helpful and friendly staff, a pleasure to visit every time!
February 7, 2026
Reply from Richer Sounds - Plymouth
Thank you for your 5 star review, it’s lovely to read your comments.
Nice and friendly company with great…
Nice and friendly company with great people! Excellent product knowledge and super helpful.
February 4, 2026
Reply from Richer Sounds - Plymouth
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Helpful hifi.
Excellent service and quality very efficient delivery time, staff very knowledgeable friendly and helpful. I highly recommend this dealer.
February 2, 2026
Reply from Richer Sounds - Plymouth
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Plymouth
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Plymouth
Thank you for your 5 star review!
Reply from Richer Sounds - Plymouth
Thank you for your 5 star review!
Putting the customer first!
Jamie was incredibly helpful in my search for a network player and I now have exactly what I wanted at a great price! Thank you!
February 1, 2026
Reply from Richer Sounds - Plymouth
Thanks for your kind review, we look forward to your next visit.
Speaker package.
Good advice from Plymouth store and a good deal on my Q acoustic 5050 floorstanders and centre speaker.
January 30, 2026
Reply from Richer Sounds - Plymouth
Thank you for your 5 star review, it’s lovely to read your comments.
Don't go to Currys
Great Plymouth store with friendly, knowledgeable staff and a wide range of products to suit every pocket. My special thanks to Jay and Jamie for being so helpful in choosing the hifi system that l purchased. Am more than pleased with their recommendation!
Give everybody a pay rise!
January 30, 2026
Reply from Richer Sounds - Plymouth
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent customer service and advice
Excellent customer service and advice - thanks, Josh!
January 31, 2026
Reply from Richer Sounds - Plymouth
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Plymouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great knowledge on TVs that we were…
Great knowledge on TVs that we were interested in,
So we purchased on this recommendation.
January 30, 2026
Always helpful staff.
Always helpful staff.
Product in store.
Competitive pricing.
VIP Customer.
January 29, 2026
Reply from Richer Sounds - Plymouth
Thanks for your great feedback and for supporting local business.
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