My first visit to Richer Sounds in Reigate to purchase a TV. Very impressed by the layout of the store which provided an opportunity to easily compare the different makes and models available - somet... See more
Company replied
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My first visit to Richer Sounds in Reigate to purchase a TV. Very impressed by the layout of the store which provided an opportunity to easily compare the different makes and models available - somet... See more
Company replied
Great service - Ollie (Reigate) was particularly helpful in getting the product I was interested in into the store so I had some hands on (not a fan of doing all my shopping online). Couldn’t have ask... See more
Company replied
Ordering online was a breeze. Item arrived at the store as given in the website. Easy collection instructions from the store. Overall a great experience with Richer Sounds.
Company replied
I have built almost an entire home entertainment system over the years and upgraded a few times and 99% of that was purchased through Richer Sounds. There must be a reason! I’ve just upgraded fro... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
51 Bell Street, RH2 7AQ, Reigate, United Kingdom
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THE SALES PERSON TOOK HIS TIME WITH ME ,AS I AM HARD AT HEARING AND GOT CONFUSED AT TIMES

Reply from Richer Sounds - Reigate
The Reigate Store helped me choose the right product for me and young lad who served me was very helpful

Reply from Richer Sounds - Reigate
Excellent advice able to test a number of headphones to help decision, and price match honoured. Used Richer Sounds many times and always impressed. Worth the journey rather than buying blind online.

Reply from Richer Sounds - Reigate
Ian at Reigate was amazing. Great advice (as always). The TV he recommended is awesome!

Reply from Richer Sounds - Reigate
Very informative and helpful staff.
TV loaded into car for me.

Reply from Richer Sounds - Reigate
There was an issue with the delivery (which was down to the courier company) but once Richer Sounds stepped in it was resolved and delivered within 36 hours.

Reply from Richer Sounds - Reigate
I returned to Richer Sounds Reigate after a ten year gap to find it as excellent as before. Getting my retirement den together with a variety of TV and hi-fi related gear. A really good range of products in a really nice store. Received great advice, in a no-nonsense friendly way, which was much appreciated by this total amateur!

Reply from Richer Sounds - Reigate
Extremely polite and efficient.
Was hardly in the store for 20 minutes but walked out with exactly what we needed

Reply from Richer Sounds - Reigate
In shop I was helped understand my options when my old Humax stopped working.
All worked extremely well. When the product arrived the guide for installation was not sufficiently clear.
A phone call helped but even so I have had difficulties with the new Humax.

Reply from Richer Sounds - Reigate
I had a reasonable idea of what I wanted before entering the Reigate store but a chat with the staff there opened up more options and so I was glad for the face to face advice and discussion. As a family we have made frequent trips and purchases from this store over the years.

Reply from Richer Sounds - Reigate
Staff are always Very knowledgeable, helpful and easy to deal with.

Reply from Richer Sounds - Reigate
Very patient explaining everything for someone who is not technically minded.
Also helpful with telephone query.

Reply from Richer Sounds - Reigate
We needed to replace a CD player, we are not very techno-savvy so were very grateful for the advice and explanation of the products that were suitable for us and in our price range. It was great to be able to listen to the product before making up our minds and we didn't feel rushed in any way.
We were served by Ian who was friendly and helpful and made us feel valued.

Reply from Richer Sounds - Reigate
Great service from staff members at Richersounds Reigate, transaction made very easy. Prompt dispatch and delivery. I have purchased a number of times and the whole service is always the same. Will definitely use Richersounds again. Many thanks

Reply from Richer Sounds - Reigate
It's obvious the staff are passionate about what they're selling. Certainly in the Reigate branch, it feels like they know their tech! Always get good advice, prices are good and I know I'll get good customer service (if I need it!). I chose to have my purchase delivered for free as it wasn't in stock at the store and that was also a seamless experience. Highly recommended.

Reply from Richer Sounds - Reigate
Very good advice and support. Technician that helped with installation, etc was competent and a very nice chap.

Reply from Richer Sounds - Reigate
Assistant was very helpful-helped me understand what i needed(i'm 74). didn't push the most expensive thing in the shop and i am very happy with my purchase-Essentials Stream Connect Music Streamer

Reply from Richer Sounds - Reigate
I can only say that Omar went beyond the extra mile to find what we wanted.
Having his sound studio scattered with speakers nothing was too much trouble
We found the perfect ones that work for us.

Reply from Richer Sounds - Reigate
Very helpful and friendly staff member. Decent price. Only negative is that I signed up to join the VIP Club but didnt get the £10 discount on this order. It will be on my next order.

Reply from Richer Sounds - Reigate
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