Richer Sounds - Reigate Reviews 

1,569
•
TrustScore 5 out of 5

4.9

51 Bell Street, RH2 7AQ Reigate, GB

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Rated 5 out of 5 stars

My first visit to Richer Sounds in Reigate to purchase a TV. Very impressed by the layout of the store which provided an opportunity to easily compare the different makes and models available - somet... See more

Company replied

Rated 5 out of 5 stars

Great service - Ollie (Reigate) was particularly helpful in getting the product I was interested in into the store so I had some hands on (not a fan of doing all my shopping online). Couldn’t have ask... See more

Company replied

Rated 5 out of 5 stars

Ordering online was a breeze. Item arrived at the store as given in the website. Easy collection instructions from the store. Overall a great experience with Richer Sounds.

Company replied

Rated 5 out of 5 stars

I have built almost an entire home entertainment system over the years and upgraded a few times and 99% of that was purchased through Richer Sounds. There must be a reason! I’ve just upgraded fro... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,569)

24,500 reviews in the last 12 months

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Rated 5 out of 5 stars

Fab staff

Fab staff, very helpful.

September 5, 2026
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Reply from Richer Sounds - Reigate

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The Reigate Store helped me choose the…

The Reigate Store helped me choose the right product for me and young lad who served me was very helpful

September 3, 2026
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Reply from Richer Sounds - Reigate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent advice able to test a number…

Excellent advice able to test a number of headphones to help decision, and price match honoured. Used Richer Sounds many times and always impressed. Worth the journey rather than buying blind online.

August 31, 2026
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Reply from Richer Sounds - Reigate

Thank you for your 5 star review!

Rated 5 out of 5 stars

Ian was amazing

Ian at Reigate was amazing. Great advice (as always). The TV he recommended is awesome!

August 29, 2026
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Reply from Richer Sounds - Reigate

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Very informative and helpful staff.

Very informative and helpful staff.
TV loaded into car for me.

September 1, 2026
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Reply from Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

There was an issue with the delivery…

There was an issue with the delivery (which was down to the courier company) but once Richer Sounds stepped in it was resolved and delivered within 36 hours.

August 28, 2026
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Reply from Richer Sounds - Reigate

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Richer Sounds better than ever.

I returned to Richer Sounds Reigate after a ten year gap to find it as excellent as before. Getting my retirement den together with a variety of TV and hi-fi related gear. A really good range of products in a really nice store. Received great advice, in a no-nonsense friendly way, which was much appreciated by this total amateur!

August 27, 2026
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Reply from Richer Sounds - Reigate

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Extremely polite and efficient.

Extremely polite and efficient.
Was hardly in the store for 20 minutes but walked out with exactly what we needed

August 23, 2026
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Reply from Richer Sounds - Reigate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 4 out of 5 stars

How good to get in shop excellent knowledgeable experience

In shop I was helped understand my options when my old Humax stopped working.
All worked extremely well. When the product arrived the guide for installation was not sufficiently clear.
A phone call helped but even so I have had difficulties with the new Humax.

August 22, 2026
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Reply from Richer Sounds - Reigate

Thank you for the feedback and for taking the time to leave us a review.

So that we can ensure this matter is resolved to your satisfaction, please contact our Customer Service team on 0333 900 0094 or customerservices@richersounds.com.

Many thanks,

The Customer Experience team

Rated 5 out of 5 stars

I had a reasonable idea of what I…

I had a reasonable idea of what I wanted before entering the Reigate store but a chat with the staff there opened up more options and so I was glad for the face to face advice and discussion. As a family we have made frequent trips and purchases from this store over the years.

August 22, 2026
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Reply from Richer Sounds - Reigate

Thank you for your wonderful feedback

Rated 5 out of 5 stars

We needed to replace a CD player

We needed to replace a CD player, we are not very techno-savvy so were very grateful for the advice and explanation of the products that were suitable for us and in our price range. It was great to be able to listen to the product before making up our minds and we didn't feel rushed in any way.
We were served by Ian who was friendly and helpful and made us feel valued.

August 20, 2026
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Reply from Richer Sounds - Reigate

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great service from staff members at…

Great service from staff members at Richersounds Reigate, transaction made very easy. Prompt dispatch and delivery. I have purchased a number of times and the whole service is always the same. Will definitely use Richersounds again. Many thanks

August 17, 2026
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Reply from Richer Sounds - Reigate

Thank you for your wonderful feedback

Rated 5 out of 5 stars

It's obvious the staff are passionate…

It's obvious the staff are passionate about what they're selling. Certainly in the Reigate branch, it feels like they know their tech! Always get good advice, prices are good and I know I'll get good customer service (if I need it!). I chose to have my purchase delivered for free as it wasn't in stock at the store and that was also a seamless experience. Highly recommended.

August 16, 2026
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Reply from Richer Sounds - Reigate

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very good advice and support

Very good advice and support. Technician that helped with installation, etc was competent and a very nice chap.

August 14, 2026
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Reply from Richer Sounds - Reigate

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Assistant was very helpful-helped me…

Assistant was very helpful-helped me understand what i needed(i'm 74). didn't push the most expensive thing in the shop and i am very happy with my purchase-Essentials Stream Connect Music Streamer

August 5, 2026
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Reply from Richer Sounds - Reigate

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service

I can only say that Omar went beyond the extra mile to find what we wanted.
Having his sound studio scattered with speakers nothing was too much trouble
We found the perfect ones that work for us.

August 12, 2026
Unprompted review
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Reply from Richer Sounds - Reigate

Thank you for your 5 star review!

Rated 5 out of 5 stars

Freeview recorder

Very helpful and friendly staff member. Decent price. Only negative is that I signed up to join the VIP Club but didnt get the £10 discount on this order. It will be on my next order.

August 4, 2026
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Reply from Richer Sounds - Reigate

Thank you for your 5 star review, it’s lovely to read your comments.

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