I received excellent advice and customer service from Joel at Richer Sounds. Joel answered all of my questions and provided me with clear and expert advice on the purchase of my tv. Joel went over an... See more
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Always buy tv/audio from Richersounds. Prices are usually the cheapest and their staff are all experts unlike other tv outlets. 6 year guarantee is also a bonus. The staff at the Romford shop are all... See more
Company replied
I had a Samsung TV fail coming up to the 6 year mark , the guarantee was great as I had the option of getting the TV repaired or a voucher I could use towards a new one. Decided to go for a mini led H... See more
Company replied
I did a price match and got a call within the hour from steve at Romford . What a lovely salesman friendly helpful and funny, made my day. Also I bought the projector on the 6 year guarantee that you... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
73 Main Road, RM2 5EL, Romford, United Kingdom
- 0333 900 0041
4.9
Excellent
3K reviews
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Excellent advice and customer service
I received excellent advice and customer service from
Joel at Richer Sounds. Joel answered all of my questions and provided me with clear and expert advice on the purchase of my tv. Joel went over and above in advising and supporting me. I am very impressed with the high quality and standard of expertise and customer service from Richer Sounds.
July 2, 2026
Reply from Richer Sounds - Romford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very quick delivery
Got my soundbar delivered to my home the following day. A few days later got a courtesy call too see if all is ok
July 2, 2026
Reply from Richer Sounds - Romford
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Romford
Thank you for your 5 star review!
Your knowledgable staff
Your knowledgable staff, my historical support of your company, I bought my first CD Player from, what was then your only store at London Bridge, and because of its ownership, general policies, and competitive pricing 👏👏👏
June 30, 2026
Reply from Richer Sounds - Romford
Thank you for your wonderful feedback
I had a Samsung TV fail coming up to…
I had a Samsung TV fail coming up to the 6 year mark , the guarantee was great as I had the option of getting the TV repaired or a voucher I could use towards a new one. Decided to go for a mini led HiSense as a replacement and very happy with the quality of this new TV. The staff very helpful at processing the new order an dealing with the voucher etc , very pleased I had bought the previous TV with the guarantee.
June 25, 2026
Reply from Richer Sounds - Romford
Thank you for your 5 star review!
On Saturday I dealt with rich I found…
On Saturday I dealt with rich I found him knowable and friendly and patient but on Sunday I went back for a bracket I wasn’t impressed I choose a cheaper bracket then the one they tried to sell me and Paul tried to tell it might not fit but I wasn’t dealing with him
June 28, 2026
Reply from Richer Sounds - Romford
Thanks for the feedback, I'm sorry of course that your second visit wasn't on a par with your first. I will arrange for the store manager to give you a call to clarify on the bracket question and ensure the situation is resolved for you.
Of course if I can be of any more help in the meantime do let me know.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Romford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Best price on the market
Best price on the market. Offered fast and free delivery. Process at the shop was quick and staff was lovely.
June 26, 2026
Reply from Richer Sounds - Romford
Thanks for your kind review, we look forward to your next visit.
I did a price match and got a call…
I did a price match and got a call within the hour from steve at Romford . What a lovely salesman friendly helpful and funny, made my day. Also I bought the projector on the 6 year guarantee that you offer
June 26, 2026
Reply from Richer Sounds - Romford
Thanks for your great feedback and for supporting local business.
Knowledgeable and personable staff
Knowledgeable and personable staff, guided me to the final choice product without pressure, didn't have the product at the local store, but arranged next day delivery from a sister store that did.
June 23, 2026
Reply from Richer Sounds - Romford
Thanks for your feedback, great to read you were happy with our service.
Always buy tv/audio from Richersounds
Always buy tv/audio from Richersounds. Prices are usually the cheapest and their staff are all experts unlike other tv outlets. 6 year guarantee is also a bonus. The staff at the Romford shop are all v helpful and knowledgeable of all the products. Wouldn’t buy tv or audio equipment anywhere else.
June 25, 2026
Reply from Richer Sounds - Romford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Romford
Thank you for your 5 star review!
It was made very straightforward
June 24, 2026
Reply from Richer Sounds - Romford
Thanks for the feedback, we're really glad to hear the store team in Romford ensured the purchase went smoothly for you.
The Customer Experience Team
Went to our local independent and they…
Went to our local independent and they were really not interested.
Phoned RS and 40 minutes later purchased new amp and arranged installation.
Very helpful
June 20, 2026
Reply from Richer Sounds - Romford
Thank you for your 5 star review!
Joel was a pleasure to deal with
Joel was a pleasure to deal with; very knowledgeable and helpful
June 17, 2026
Reply from Richer Sounds - Romford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service & very helpful & if…
Excellent service & very helpful & if you order something it’s delivered even to their shop very quickly. I’ve bought a lot of hi Fi equipment from Richer Sounds over the years & I’ve always had excellent service highly recommended thanks.
June 17, 2026
Reply from Richer Sounds - Romford
Thank you for your 5 star review!
I have bought all my audio from
I have bought all my audio from
Richer sounds romford.
They give good customer service the after care is great and they know what they are talking about.and thanks alot Graham & Joel for going that extra mile. Kevin flynn
June 17, 2026
Reply from Richer Sounds - Romford
Thanks for your feedback, great to read you were happy with our service.
Great experience overall
Great experience overall
Ordering online was easy, pricing was right, and collection from my local shop was straightforward.
June 15, 2026
Reply from Richer Sounds - Romford
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service as usual
Excellent service as usual. The team here are always very helpful
June 12, 2026
Reply from Richer Sounds - Romford
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Romford
Thank you for your 5 star review!
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