Richer Sounds - Romford Reviews 

2,590
TrustScore 5 out of 5

4.9

73 Main Road, RM2 5EL Romford, GB


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Rated 5 out of 5 stars

I aways buy my audio/visual from Richer Sounds, not because of any price advantages but because of the service I receive, always friendly and helpful. Any request to listen to equipment is never too... See more

Company replied

Rated 5 out of 5 stars

Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had alread... See more

Company replied

Rated 5 out of 5 stars

Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon re... See more

Company replied

Rated 5 out of 5 stars

The radio was delivered to the very local shop. We were informed of it's delivery by personal phone call from the staff at the shop and collected later that day. Collection was straight forward and f... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,590)

24,861 reviews in the last 12 months

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Rated 5 out of 5 stars

Romford Branch

Excellent professional service as always.
Friendly staff and helpful advice when selecting suitable product

July 30, 2026
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Reply from Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Was given excellent advise over the…

Was given excellent advise over the telephone from the Romford branch. Decided to buy online and our new tv arrived the following morning. Fantastic!

July 29, 2026
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Reply from Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great full body sound

Great full body sound. The battery life seems bang on. Served by a very knowledgeable team. Got great advice. Super happy with my purchase.

July 27, 2026
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Reply from Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Always the best place to buy your…

Always the best place to buy your speakers amps and TVs! Excellent staff, great prices and top quality service.

July 23, 2026
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Reply from Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Spot on

Fast delivery, Great understanding of my needs and perfect solutions

July 26, 2026
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Reply from Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great named day delivery service.

Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very useful, I think you should advertise this more because it makes a big difference. Anyway, thanks Richer Sounds, I must be one of your oldest customers, I used to visit your original London Bridge Walk store in the early 80's and remember being served by Julian Richer so I've bought many things from you over the years. By the way, I'm very pleased with the PM6007 - fabulous amp.
Regards
Steve

July 26, 2026
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Reply from Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 1 out of 5 stars

First time and last time £2000 out of…

First time and last time £2000 out of pocket refused refund.

July 24, 2026
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Reply from Richer Sounds - Romford

I was genuinely sorry to learn that you had experienced problems following making a purchase from us.

Having reviewed the matter in detail, and spoken with you directly, I know that there have been challenges in finding a solution that works for everyone initially, despite our efforts to resolve the issues you raised with the installation of the product via our contractor. Whilst in fairness we have offered either rectify these concerns or collect the television for a refund or exchange, I appreciate that there were some practical difficulties with the branch in arranging the next steps, for which I apologise of course.

I've since tried to contact you on a couple of occasions to discuss how you would like to proceed, but haven't managed to reach you. If you would still like to talk things through, please feel free to get in touch using the address below and I'll be happy to assist personally.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Great company,always have and always…

Great company,always have and always will purchase my audiovisual equipment from Richer Sounds. Great advice given.

July 24, 2026
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Reply from Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Purchased a Samsung S99H 65inch

Purchased a Samsung S99H 65inch, Dave was very friendly and helpful. Organised next day delivery, excellent communication throughout, delivery was very good also. Very impressed with this new TV it is absolutely stunning.

July 22, 2026
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Reply from Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I ordered TV on 21st July and was not…

I ordered TV on 21st July and was not given delivery date as out if stock but to my surprise, I got delivery on 28th July which was very impressive

July 21, 2026
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Reply from Richer Sounds - Romford

Thank you for your 5 star review!

Rated 5 out of 5 stars

The service was excellent

The service was excellent. The staff were friendly and could not have been more helpful in dealing with my queries. I would recommend them without hesitation.

July 13, 2026
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Reply from Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great store advice and great tv

Popped into the Romford store looking for a tv and received great advice from staff and there was zero sales pressure just honest advice to help me pick the right set for my room

July 18, 2026
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Reply from Richer Sounds - Romford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Highly recommended

I went to Richer Sounds looking for a speaker cable for my '90s hi-fi. The gentleman who served me (whose name I've already forgotten!) was very knowledgeable, and showed me several options, outlining the pros and cons of each one. I went with his recommendation for my hi-fi, and it has never sounded so good.

July 14, 2026
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Reply from Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great advice and support.

Very helpful assistance and advice over the phone. Great purchasing experience.

July 17, 2026
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Reply from Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

A really efficient company

A really efficient company, great pricesxand next day delivery

July 14, 2026
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Reply from Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Five star service

From the expert advice we were given in store to the delivery of our new sound bar, the Richer service was exemplary.

July 15, 2026
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Reply from Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Service makes the difference

Whilst I have only part received my order, Richer Sounds Romford went out of their way to ensure I ordered the correct products even letting me try some demo speakers at home - Joel was extremely helpful and patient whilst I tried various options - great shop run by great people

July 13, 2026
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Reply from Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Positive Customer Experience

I have used Richer Sounds a number of times and always found them to be helpful and competitive. On one occasion a few years ago, I did have a TV fail and their 6 year guarantee proved invaluable, with a quick repair service offered. I have just purchased a new TV over the phone and dealt with Ash at their Romford store. Ash offered some great advice, resulting in a better outcome for me. The delivery service was second to none too. I ordered on the Friday and the TV was delivered on the Saturday. Well done Richer Sounds.

July 10, 2026
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Reply from Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Exceptionally helpful

As usual help went beyond other companies. I had several questions and staff were helpful (including looking at the manual on line) to give me an answer
Staff very friendly

July 10, 2026
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Reply from Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

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