Everything from Richer Sounds always comes with a level of reassurance that you just can’t get anywhere else. The speakers are amazing for the price point. So quick and efficient in coming to the stor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I called the Telesales number and was in a queue, which initially was annoying, but got transferred to a shop after a short while. When I explained what I was after the shop assistant proved very help... See more
Company replied
The lovely guy, Alex at Sheffield, who sold me the CD/Radio was super and very helpful. I pretty much knew what I wanted but ended up getting a better version of the product after he answered all my... See more
Company replied
Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
130 Whitham Road, S10 2SR, Sheffield, United Kingdom
- 0333 900 0034
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exemplary service delivered in a…
Exemplary service delivered in a friendly manne r as always. Thank you.
July 22, 2026
Reply from Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Highly recommend
Richer Sounds provides an easy service to pick the perfect TV. Everything was straightforward from ordering to delivery. They matched and beat other competitors' offers. Richer Sounds is definitely the starting and finishing place. Five stars from me!👏👏👏👏👏
July 25, 2026
Reply from Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Always trust Richer sounds for best…
Always trust Richer sounds for best service, and honest advice from the team at the Sheffield store.
The TV I bought was price matched so saved me a few quid and the 6yr gurantee was a bonus too.
Has to speak to customer services and on this occasion Jake who took my call was just as helpful and sorted the query.
PS I don't work for Richer sounds!
July 22, 2026
Reply from Richer Sounds - Sheffield
Thank you for the taking the time to leave your comments, which were a joy to read and much appreciated.
The store colleagues won't always know of every impending price drop as we often react to the market or a specific promotion at short notice, to make sure this is fair for customers we always agree to refund any of these up to 14 days after the purchase is made so will gladly refund you the difference here and have asked the store to make the necessary arrangements.
Thank you again for your continued custom and for supporting local business!
The Customer Experience team
Top Quality
I've bought two TVs in the last few months from this top quality shop (Sheffield Branch ) Both LG , one Oled C5 one Qned. Two different members of staff, both very knowledgeable which on TVs I am not but I was treat with respect and they patiently answered all my many questions in a non tech way that was easy for me to take in.
A top quality store in every way.
July 21, 2026
Reply from Richer Sounds - Sheffield
Thank you for your wonderful feedback
Richer sounds service a is second to…
Richer sounds service a is second to non - the person I dealt with (Conor) was most helpful as the projector I wanted was out of stock but he did manage to find one at another of their shops and this was delivered a few days later.
July 21, 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Great Service
Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience room which made our sons birthday even more special. No hard sell at all which impressed me. I have bought items from there myself and always found them very helpful and fair. Would recommend.
July 21, 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Honest helpful advice from David and…
Honest helpful advice from David and good prices for quality ji fi equipment.
July 18, 2026
Reply from Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Conor of Richer Sounds Sheffield
Conor was very helpful in explaining the benefits of the Bluetooth headphones. As usual, Richer Sounds shows why buying from a retail shop with real people is always better than on-line shopping for this kind of thing
July 17, 2026
Reply from Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Couldn’t have been better
Spoke to Geoff on the phone to make sure the items were in stock. This was checked and verified. Said I’d be along later that day and the items were ready to be picked up. All very straightforward and easy.
July 17, 2026
Reply from Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Friendly and helpful staff who are very…
Friendly and helpful staff who are very knowledgeable .Prompt delivery of item purchased.
July 15, 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review!
Really friendly staff who were very…
Really friendly staff who were very helpful great products at great prices. Delivered the following day as promised! Well done
July 15, 2026
Reply from Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Excellent as always
Excellent as always. So few companies truly get customer service right but these guys do it consistently.
July 13, 2026
Reply from Richer Sounds - Sheffield
Thank you for your wonderful feedback
Local promises - local satisfaction
No problems at all in purchasing my TV online from Richer Sounds.
The adverts showed members of Sheffield staff who would be willing to assist me if problems arise.
On receipt of my LG tv, I had difficulty setting it up.
I used the 0333 telephone line and was put through, disappointingly, to an LG helpline. Not the friendly local staff willing to assist me!
At the age of 84 modern technology isn’t always easy to grasp.
A local sympathetic ear would have been reassuring instead of a foreign lady I had difficulty understanding, though helpful.
Since, Richer Sounds contacted me and couldn’t apologise enough for the problems I had.
Each time I’ve spoken with their agents, they have always sought to help - and they certainly have.
I would never hesitate in purchasing from this company in the future.
The main problem was my misunderstanding of the TV setup (age eh!).
Their main task is making sure the customer is always happy - and I am.
Thanks Tom and Theo at Richer Sounds.
July 14, 2026
Reply from Richer Sounds - Sheffield
Thank you for your review although I was sorry to read you experienced some set up issues.
Manufacturers are often best placed to provide first-line support as they have access to specialist diagnostic tools for example, that often help resolve teething issues quickly, although we have been careful to make sure that for customers who would or speak with a member of the Richer Sounds team, we still provide a direct route to a colleague, and explain this within the phone system options. We also list the direct numbers to all the local branches on our website.
I'm sorry if this was unclear for any reason of course and as well as reviewing the phone system options, I will arrange for a member of the team to contact you directly to ensure the product is working as it should and resolve any outstanding problems.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Really helpful bought a Wiim amp and…
Really helpful bought a Wiim amp and it’s v good , spoke with these on the phone and helped so much .. best shop for audio by a mile 👌
July 11, 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
System Enhancement. Following my recent purchase of a pair…
Following my recent purchase of a pair of Argon Audio Forte powered speakers from Richer Sounds for my TV set up, I decided to add some bass to the system. With limited space and after detailed research, I went with the 6” Argon Malmo subwoofer.
I happily returned to Richer Sounds (Sheffield) as my initial experience with them was certainly 5*. Once again they did not disappoint.
Excellent service, sound advice, competitive price all combined with super fast delivery that has, once again, made me a very happy customer and perfectly satisfied with the results of the enhancement to my system.
Highly recommended, thank you!
July 9, 2026
Reply from Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Friendly and knowledgeable staff
Friendly and knowledgeable staff, good prices, well organised shop displays.
July 6, 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Sheffield
Thanks for the positive rating, and for the helpful feedback - this is exactly what we want to achieve!
The Customer Experience team
Reply from Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Fast delivery of item to store
Fast delivery of item to store. Easy collection. Very pleased with my purchase.
July 5, 2026
Reply from Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.