We are Richer Sounds customer ,we started with Richer Sounds in 2006 with the complete Hi-Fi. Our Amplifier was repared once and now had some problems. Arron in RS York,recommended Cambridge AXR100:... See more
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See what reviewers are saying
As a longtime customer, I'm consistently impressed by the knowledgeable and helpful staff at the York store. They patiently let me use the listening room to make sure the equipment I was auditioning w... See more
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Really helpful, patient, thoughtful staff. They listened to what I was hoping to achieve, made suggestions that improved it, rang other stores to source a rare product and were utterly friendly throug... See more
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We had a great experience at the York store. Mike helped us decide on a replacement TV game giving us clear detailed advice which enabled us to make an informed decision about our purchase. He was kn... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
12 St Sampsons Square, YO1 8RN, York, United Kingdom
- 0333 900 0084
4.9
Excellent
2K reviews
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Patient & Knowledgeable Help
The person behind the counter was very patient and helpful. He spent quite some time researching into the piece of equipment that I needed. The Bluetooth adaptor that he recommended works perfectly.
August 6, 2026
Reply from Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
On this occasion we were served by…
On this occasion we were served by Kevin who was friendly, polite and listened to our needs.
Once home our initial choice proved not so good so were returned and another selection made. This we still have and are happy with it.
August 4, 2026
Reply from Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Excellent service
Staff always helpful and very knowledgeable.
Excellent selection on display with good choice for all budgets.
Would not hesitate to recommend.
August 3, 2026
Reply from Richer Sounds - York
Thanks for your kind review, we look forward to your next visit.
good simple advice about the products
October 5, 2025
Reply from Richer Sounds - York
Thank you for your wonderful feedback
Wonderful service
Very friendly, efficient service. As a woman of a certain age, I often feel dismissed in electronics stores, but Richer Sounds in York was fantastic. Very helpful staff. They didn’t have what I needed but were able to order it to be delivered to my home and it arrived earlier than expected!
July 25, 2026
Reply from Richer Sounds - York
Thanks for your kind review, we look forward to your next visit.
Genuine staff
Genuine staff. Good advice. Great value. Pleased to support local branch. Lived up to good reputation.
July 23, 2026
Reply from Richer Sounds - York
Thanks for your great feedback and for supporting local business.
Denon M41
I phoned richer sound and they had a Denon M 41 to replace my old Denon
The staff are very helpful.
July 23, 2026
Reply from Richer Sounds - York
Thank you for your 5 star review!
Reply from Richer Sounds - York
Thanks for your 5 star review, we look forward to seeing you again next time
Brilliant Service
Have had a fantastic first time experience with RS and they will now be my go to for electrical items.
Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he answered all my questions and the delivery was next day....absolutely brilliant.
July 16, 2026
Reply from Richer Sounds - York
Thanks for your great feedback and for supporting local business.
Fantastic Friendly Service
Fantastic Friendly Service. Great Advice From The Staff. I Would Definitely Recommend This Company.
July 9, 2026
Reply from Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Always has a special feel shopping at…
Always has a special feel shopping at richer sounds. Staff were helpful and arranging delivery was good and delivered on time next day . Good experience.
July 9, 2026
Reply from Richer Sounds - York
Thank you for your 5 star review!
Staff not pushy but knowledgeable and…
Staff not pushy but knowledgeable and focused on my particular requirements
July 7, 2026
Reply from Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
Mike at York branch was clear in…
Mike at York branch was clear in organising a sale to me and when it would be delivered. Payment over the phone was explained to me so I new it was safe and straightforward.
July 7, 2026
Reply from Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
York ship highly recommended.
Incredibly helpful advice from Kevin in York when I wanted to upgrade my Sonos arc to an arc ultra. He arranged both trade in and delivery in a very efficient and friendly manner. Highly recommended.
July 4, 2026
Reply from Richer Sounds - York
Thank you for your 5 star review!
Staff at York are so helpful with…
Staff at York are so helpful with advice and taking my order.
June 29, 2026
Reply from Richer Sounds - York
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent professional and helpful…
Excellent professional and helpful service. Very knowledgeable.
July 1, 2026
Reply from Richer Sounds - York
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service and honest advice
Always have great service from Richer Sounds and honest advice which is very much appreciated. Small issue with a missing accessory which was sorted quickly between York and my local store. Do wish website pricing and availability was more accurate, especially on clearance deals.
July 1, 2026
Reply from Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Excellent service from our initial…
Excellent service from our initial phone call to next day delivery. Thank you
July 1, 2026
Reply from Richer Sounds - York
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
LG TV brilliant quality and the price…
LG TV brilliant quality and the price reduction made it much better value. Brilliant advice and service from the staff in the York store
June 16, 2026
Reply from Richer Sounds - York
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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