We are Richer Sounds customer ,we started with Richer Sounds in 2006 with the complete Hi-Fi. Our Amplifier was repared once and now had some problems. Arron in RS York,recommended Cambridge AXR100:... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As a longtime customer, I'm consistently impressed by the knowledgeable and helpful staff at the York store. They patiently let me use the listening room to make sure the equipment I was auditioning w... See more
Company replied
Really helpful, patient, thoughtful staff. They listened to what I was hoping to achieve, made suggestions that improved it, rang other stores to source a rare product and were utterly friendly throug... See more
Company replied
We had a great experience at the York store. Mike helped us decide on a replacement TV game giving us clear detailed advice which enabled us to make an informed decision about our purchase. He was kn... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
12 St Sampsons Square, YO1 8RN, York, United Kingdom
- 0333 900 0084
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Richer Sounds - York
Thank you for your 5 star review!
Reply from Richer Sounds - York
Thank you for your 5 star review!
Very helpful and professional
Staff at the york store were very helpful and professional regarding advice for a home projector. Thank you so much.
August 23, 2026
Reply from Richer Sounds - York
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent as ever and good deal
August 24, 2026
Reply from Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Super friendly and helpful staff
Super friendly and helpful staff. That's why I keep going back.
August 24, 2026
Reply from Richer Sounds - York
Thank you for your wonderful feedback
Reply from Richer Sounds - York
Thank you for your 5 star review!
Brilliant.
Easy to use website with excellent details of products all at fantastic prices. I purchased online for store pick up. The staff were very friendly and helpful. Brilliant all round service and I would definitely recommend.
August 20, 2026
Reply from Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent communication prior to…
Excellent communication prior to placing order for Humax Aura PVR (checking specs etc.), and ordering was easy and issue free - the agent I dealt with was great and very helpful. Delivery on time and no damage (was packaged very well). Pleased with my purchase - as with many other purchases from them - will definitely continue to use them again.
December 23, 2025
Reply from Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
Really helpful and approachable staff…
Really helpful and approachable staff who price-matched my product with little fanfare. Very positive experience.
August 20, 2026
Reply from Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The staff were excellent
The staff were excellent. Knowledgeable and engaging. Great service.
August 17, 2026
Reply from Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - York
Thank you for your wonderful feedback
I was happy with the service in the…
I was happy with the service in the store in York City centre and was able to purchase my CD player and obtain it quickly with delivery to my house the next day.
August 10, 2026
Reply from Richer Sounds - York
Thanks for your kind review, we look forward to your next visit.
Staff are always very helpful and give…
Staff are always very helpful and give good advice. Competitive prices
August 6, 2026
Reply from Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
I have used Richer Sounds in York…
I have used Richer Sounds in York before, and been very pleased with their assistance in helping me to select a HiFi sound system. This time I wanted a flatscreen TV. I was shown all the various TVs, and expertly assisted to make an informed choice which suited my needs and my budget. I’m so pleased that I decided to use Richer Sounds again.
August 8, 2026
Reply from Richer Sounds - York
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Was struggling to decide on a tv for my…
Was struggling to decide on a tv for my new house, thankfully Arron at Richer sounds in York was very helpful in helping me decide what was the best fit for the new house, and he was very friendly too, a great first time experience with the company and couldn’t recommend Arron and Richer sounds more than I am !
August 17, 2026
Unprompted review
Reply from Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Great service from Aaron in York.
Great service from Aaron in York.
Hubby loves new record player.
Happy with the extended guarantee which involved no admin on my part.
Good price.
Will be back next time we need music/tv products
August 4, 2026
Reply from Richer Sounds - York
Thank you for your wonderful feedback
Richer Sounds York review
Popped into Richer Sounds in York today and had been served by Kevin. Can i start by saying his knowledge on record players is truly impressive and is such an amazing gentleman. He had helped me pick out my first record player ( Argon Audi TT MK2) and had also helped me with how to use the player, few accessories id need and more. The info was truly appreciated and his service was impeccable. No pressure into buying anything but my gosh did he do a fantastic job at helping me pick my first player. The other gentleman also who was in the store was fantastic and had provided the same level of knowledge around the topic. Friendly and helpful staff, brilliant store and fantastic service. Would definitely recommend to all.
August 15, 2026
Unprompted review
Reply from Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
Professional and helpful
Good advice, helpful,good price and excellent delivery arrangements.
August 7, 2026
Reply from Richer Sounds - York
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - York
Thanks for your great feedback and for supporting local business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.