Short of being in person to try on the product, the measurement tool was an easy way to determine what size to buy. I’m a return customer and the prior size was no longer working. One of the bras fit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find these bras to be well constructed, especially the lace ones. They last for years. Sizing among different styles is not consistant. It's usually the fiber filled bras that don't fit as well. We... See more
Not quite the same as an in-store purchase but as the nearest shop is 300 miles away I had to make do! The bra is very comfortable, fits well, so no complaints. Didn't appreciate it would be coming fr... See more
Always provides a great fit and support. I no longer experience the neck pain I had when wearing bras other than primadonna. The bras are well packaged and the box can be reused for returns. I appreci... See more
Company details
About Rigby & Peller
Written by the company
The most pleasurable way to find your perfect lingerie fit 🌟
👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.
📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.
👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.
👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.
📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.
👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.
Our craftmanship
Written by the company
- We're proud of our dedication to design and craftsmanship. Most bras we stock are made with at least 40 individual components - nearly three times the number typically used on the high-street. This ensures the most flattering fit and a piece of lingerie that’s made to last. It takes our carefully selected brand partners up to 18 months to create the perfect bra, many of them are hand finished. They really are meticulously designed to embrace your curves and accentuate your natural elegance.
Contact info
Lageweg 4, 9260, Wichelen, Belgium
- info@rigbyandpeller.com
- www.rigbyandpeller.com
4.5
Excellent
2K reviews
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Whole process was very smooth
Whole process was very smooth - it was easy to find availability for my size, no endless scrolling. Lots of payment options and once placed my order arrived safely packaged and on time.
January 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Rigby & Peller
Dear,
We’re sorry to hear you're having trouble receiving your order. To resolve this as quickly as possible, please contact our customer service directly.
Best regards,
Customer Service Rigby&Peller
info@rigbyandpeller.com
Easy to purchase suitable products…
Easy to purchase suitable products online having been fitted for in store purchases previously. Website and delivery very efficient
December 28, 2025
Quick deliever,y ordering was easy
Quick deliever,y ordering was easy, product excellent
December 29, 2025
Reply from Rigby & Peller
Thank you for your feedback, and we are very sorry for the delay. Your order was shipped on December 29th and is currently experiencing a delivery delay with UPS.
We have reached out to our carrier to request an update and are actively following up on your shipment. Please keep an eye out for an email from our customer service team, as we will share any updates as soon as we hear back from UPS.
Thank you for your patience, and we truly appreciate your understanding.
Best wishes,
Rigby & Peller team
great customer service
I wrote to customer service as the box came damaged, which isn't what I would expect from such a premium brand. I receive a response with apology very quickly from a lovely staff member. The website itself is very clear and easy to use too.
December 19, 2025
Complicated Returns Process
The bras did not fit so I wanted to return them. The Returns process was clunky, confusing and in need of a review. Instead of returning the goods back to UK they have to go back to Belgium via UPS which involves multiple copies of invoices that the customer has to sign then stick to the package. Then customer has to drop off at a UPS point and in my case I didn't receive a barcode so the shop had no idea what to do with it. Had to involve Customer Services and at present still not managed to return my good. R&P someone needs to simplify this as I wont get anything online again.
December 29, 2025
Reply from Rigby & Peller
Thank you for sharing your experience. We sincerely apologise for the inconvenience, including the missing return label and the difficulties with the current return process. We recognise that the procedure is more complicated than it should be and are actively working on improving and simplifying returns for the future.
We sent you a copy of the prepaid UPS return label and details of your nearest UPS drop-off point. If you need any further assistance, please do not hesitate to contact us.
Kind regards,
Rigby & Peller Customer Service
The bra is beautiful and fits great.
December 28, 2025
Ordered online
Ordered online. It comes from Belgium which I didn't realise so it took longer than I expected - which I put down to being the time of year - ordered 29/12 & arrived 5/1. All good.
December 28, 2025
Still haven’t received my order
Still haven’t received my order. I’ve tracked it and it’s on way but I would never order online again.
December 26, 2025
Reply from Rigby & Peller
Thank you for your feedback. We understand how frustrating it can be to wait for a parcel, especially around the holidays.
Your orders was placed on December 24th, which is one of the busiest times of the year for both us and all delivery services. Despite the seasonal rush, your parcel has been processed as soon as possible.
We always do our best to ship orders as quickly as we possibly can, but delays can unfortunately occur during peak periods due to the high volume handled by ourselves and couriers.
We hope your order arrives shortly and that you’ll reconsider your experience once you receive it.
Best wishes, Rigby & Peller
Deauville Bra
I was first fitted in the Knightsbridge store many years ago and recommended the Deauville bra which is always so comfortable. I’ve always got Black, Natural and Latte in my underwear drawer. I had a ‘Birthday Discount’ treat from R&P so decided to treat myself to a new one in Latte and the style is as comfortable as ever. Packaged well and the delivery experience by UPS also excellent. Thank you Rigby & Peller!
December 18, 2025
Ordered from what I believe represents…
Ordered from what I believe represents itself as a British brand and end up getting products delivered from US
Two weeks later than the suggested shipping dates!
December 18, 2025
Reply from Rigby & Peller
Thank you for your review. We would like to clarify that all of our online orders are shipped directly from our warehouse in Belgium, not the US. Your order was dispatched on December 19th and delivered on December 31st, which is 8 working days. Due to the Christmas period, there were no deliveries on public holidays, and this particularly busy time of year can occasionally result in longer transit times than usual. We appreciate your understanding.
Best wishes,
Rigby & Peller team
Reply from Rigby & Peller
Thank you for your feedback. We can confirm that your order was shipped on December 15th and delivered on December 22nd, which is 5 working days. This is in line with the delivery timeframe stated on our website, as Rigby & Peller’s standard shipping time is 5–6 working days.
Best wishes,
Rigby & Peller team
Great quality products always
Great quality products always, good website and prompt delivery thank you
December 16, 2025
Items ordered arrived as described
Items ordered arrived as described. Tried and they fit perfectly. Looking forward to wearing at Christmas
November 26, 2025
Excellent customer care
After leaving a bad review of my purchase Rigby & Peller the customer service have been exceptional in contacting me to discuss my problem (a badly fitting bra) but I can say that they have gone above and beyond what we now seem to expect from on line sales and customer care and have now restored my faith in their usual excellent products. Thank you from one very happy customer
December 16, 2025
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