Short of being in person to try on the product, the measurement tool was an easy way to determine what size to buy. I’m a return customer and the prior size was no longer working. One of the bras fit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find these bras to be well constructed, especially the lace ones. They last for years. Sizing among different styles is not consistant. It's usually the fiber filled bras that don't fit as well. We... See more
Not quite the same as an in-store purchase but as the nearest shop is 300 miles away I had to make do! The bra is very comfortable, fits well, so no complaints. Didn't appreciate it would be coming fr... See more
Always provides a great fit and support. I no longer experience the neck pain I had when wearing bras other than primadonna. The bras are well packaged and the box can be reused for returns. I appreci... See more
Company details
About Rigby & Peller
Written by the company
The most pleasurable way to find your perfect lingerie fit 🌟
👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.
📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.
👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.
👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.
📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.
👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.
Our craftmanship
Written by the company
- We're proud of our dedication to design and craftsmanship. Most bras we stock are made with at least 40 individual components - nearly three times the number typically used on the high-street. This ensures the most flattering fit and a piece of lingerie that’s made to last. It takes our carefully selected brand partners up to 18 months to create the perfect bra, many of them are hand finished. They really are meticulously designed to embrace your curves and accentuate your natural elegance.
Contact info
Lageweg 4, 9260, Wichelen, Belgium
- info@rigbyandpeller.com
- www.rigbyandpeller.com
4.5
Excellent
2K reviews
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Needed to return
The process of ordering and quality of product was fine, but the size was off even though it was my size. Maybe user error on my part. I did submit the return and sent the items back. It has been almost a week and I have not gotten any confirmation of the return/refund status. That is the reason for the 1 star.
December 7, 2025
Reply from Rigby & Peller
Thank you for your feedback. We are glad to hear you were happy with the ordering process and the quality of the product, and we are sorry the fit was not quite right. We can confirm that your return was received on December 15th. Due to the high volume of returns during the holiday season, refunds may take up to 14 business days to be processed. Once completed, you will receive a confirmation email.
We appreciate your patience and understanding!
Best wishes,
Rigby & Peller team
Great Service
I received fantastic service! The staff were able to tell me over the phone the size and style of the bras I had bought two years ago so I could order new ones. Perfect fit and a lovely product. Thank you
November 27, 2025
Unbelievably complicated Returns!!!! 😡
Your products may be fabulous, BUT God forbid one orders the wrong size, fit, as the Returns process is DIABOLICAL!!!
You are a well respected British company, so YOU take the Returns and do the export paperwork, instead of asking your CUSTOMERS to take on this unbelievably complicated and onerous task. I will NEVER order from you again due to this. Even with sizing, the chances of bras fitting first time is minimal. The paperwork and email hoops I have had to jump through, (oh and the one for UPS export was wrong, so I’ve been given
three different email addresses to try!!!!)
Right now, I just feel like sending it to your CEO with the Return instructions, to see if HE/SHE can follow the process!!! In fact, I’m on it! I am SOOO fed up with this. YOU do the paperwork and leave your customers to enjoy your products and getting the right fit. YOU get the products back into the right hole!
December 4, 2025
Reply from Rigby & Peller
Dear,
Thank you for your comments!
We’re really sorry to hear that you've experienced trouble returning your items. This isn’t the kind of service we aim to provide, and we truly apologies for the inconvenience caused.
Unfortunately, due to the UK no longer being part of the European Union, returns to our warehouse in Belgium require additional customs documentation, which can complicate the process. We completely understand how frustrating this can be. Please know that our transport team is actively working on finding easier return solutions so we can improve this experience for our UK customers moving forward.
As an alternative, we’d also love to welcome you to one of our boutiques, where you can browse and shop in person, no waiting, no shipping, and a full selection of our products and services.
To find your nearest boutique, simply click https://www.rigbyandpeller.com/en-gb/stores
Once again, we’re truly sorry for the inconvenience, and we appreciate your understanding. We hope to serve you better in the future.
Best wishes,
Customer Service Rigby&Peller
Perfect fit perfect bra
December 2, 2025
Fast and nicely packed.
December 2, 2025
Easy ordering experience
Easy ordering experience. My selection was exactly as it appeared on the website. My order was delivered timely.
December 1, 2025
Firstly the bras weren’t a good fit &…
Firstly the bras weren’t a good fit & if I’d known the palaver of returning them I wouldn’t have bothered
November 30, 2025
Reply from Rigby & Peller
Thank you for taking the time to share your feedback, and we are very sorry to hear that your bras did not fit as expected. We sincerely apologize that we are unable to offer a domestic return flow at this time.
All returns must be sent back to our warehouse in Belgium, and the return invoices are required to ensure correct processing through customs. We know this can feel like an inconvenience, and we truly appreciate your patience.
If you need any help organising your return or have questions about the process, our customer service team would be more than happy to assist. Please reach out to us at info@rigbyandpeller.com and we will do everything we can to support you.
Best wishes,
Rigby & Peller team
The fit is good but the colour is much…
The fit is good but the colour is much deeper than it appeared on the website.
December 1, 2025
Returns Process is Awful
The product is good, the delivery was acceptable and the ordering process were fine. The returns were a real pain. I found the whole process long winded and difficult. There was no option to exchange goods. I had to take my return to a depot and the paperwork was horrendous with lots of threats about not filling in the right paperwork resulting in failure.
November 30, 2025
Reply from Rigby & Peller
Thank you for taking the time to share your feedback. We are glad to hear that you were pleased with the product, delivery, and ordering experience, but we are very sorry that the return process felt long-winded and difficult.
At the moment, we unfortunately do not have a domestic return flow for our UK customers. All returns must be shipped back to our warehouse in Belgium, and because the parcel crosses customs, the accompanying invoices and documentation are required to ensure smooth processing and to make sure your refund is issued without delay.
If you need any assistance with a return in the future, our customer service team is always happy to help guide you through each step. You can reach them at info@rigbyandpeller.com.
Best wishes,
Rigby & Peller team
Pleased with my purchase
Pleased with my purchase, had the bra & knickers in stock & with black Friday offer. The only thing was the delivery was a bit slow 6 days but worth the wait!
November 30, 2025
I wos so happy that's my wife loved it …
I wos so happy that's my wife loved it and the quality wos amazing thank you and I will be shopping there very soon
November 30, 2025
Great choice & great customer service
One of the few places in the uk I can source Prima Donna bras in my size ! Great customer service in store and prompt & reliable online service too
November 29, 2025
Not quite the same as an in-store experience
Not quite the same as an in-store purchase but as the nearest shop is 300 miles away I had to make do! The bra is very comfortable, fits well, so no complaints. Didn't appreciate it would be coming from Belgium so took over a week to be delivered which was disappointing.
November 29, 2025
Not right for me this time
The size was too big, so I have sent it back, but the bra was very pretty.
November 28, 2025
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