Roadtrippers Reviews 

120
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Really difficult to cancel the subscription. They let you keep paying, despite not even using the app. Don't get a subscription here!!!! It's not worth your money.

Rated 5 out of 5 stars

OH YES how enjoyable camping has been over the past six days thanks to Roadtrippers. This is a super place to search for camping experiences. Many are like the best established campgrounds back home... See more

Rated 1 out of 5 stars

They purposely make printing the itinerary difficult so that you'll continue to use the app and pay money. Unfortunately this is a decent app with a terrible creator/owner who only cares about money.... See more

Rated 5 out of 5 stars

From San Antonio TX to Fairbanks AK, and back using two different exit/entry points in the U.S., in a rented 25' CruiseAmerica RV in 25 days... We depended on Roadtrippers often to find us a place for... See more

Company replied

Company details

  1. Mapping Service
  2. Outdoor Activity Organiser

About Roadtrippers

Written by the company

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Road Trip Planning Made Easy

Roadtrippers is the #1 web-based and mobile app road trip planning tool, with more than 38 million trips planned to date covering more than 42 billion miles.

We provide multiple membership options, with a Premium level that includes RV-friendly tools, live RV GPS Navigation, Campground Search/Booking, Overnight RV Parking locations, and more.

Our unique content covers the wonderful “off the beaten path” places to visit and our unique database contains millions of the most interesting locations in the United States and Canada. Roadtrippers helps people discover the world around them in an entirely new way by streamlining discovery, planning, booking, and navigation into an engaging and intuitive process.

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Contact info

2.7

Poor

TrustScore 2.5 out of 5

120 reviews

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2.7

All reviews

(120)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely easy to use, valuable information before our driving trip!

I found Roadtrippers very easy to use when planning my recent February road-trip across western Texas. We were driving a rental SUV. The website provided valuable information beforehand that helped us to choose which fascinating places we’d visit. In addition, we knew in advance the distances between our stops and the places where we could stop to gas up and eat. Very important to know in advance when you’re in the middle of nowhere with a hungry, growing 10-year-old! I highly recommend this website for any road trip plans!

February 13, 2025
Unprompted review
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Reply from Roadtrippers

Thank you for the wonderful review! We're so glad Roadtrippers made it easy to plan your road trip across west Texas and helped you find great stops along the way. Knowing where to gas up and grab a bite is definitely key for a smooth trip. We appreciate your recommendation and hope Roadtrippers can be part of many more adventures for your family!

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Rated 5 out of 5 stars

My wife and I are new users

My wife and I are new users. We found customer support to be outstanding. We have contacted and spoke with a person named Liz on many occasions and got immediate responses!

We have a 12‘4“ tall truck camper. Our major reason for using Roadtrippers was due to height concerns. It would be helpful to know for certain when a turn is missed and it reroutes us that it is still keeping us on a safe height based route.

Also. It’s not intuitive to make changes to an AI developed trip. For example, going back and changing some of the parameters and then re-looking at that route to include a broader array of RV appropriate places. While on our trip, we found ourselves around the Everglades and it apparently only found RV sites in facilities that were all booked. There did not seem to be an easy way to change the parameters to broaden the search. Because we have a four-wheel-drive truck camper, we looked along the trip and found many sites available that were rustic sites within the Cypress national Park that were super cost-effective, but not listed as an option for us. So it would be nice to have an option to select primitive sites, not just based on expense, but specifically for sites that didn’t require any connections to water or electricity. We also have a national Park pass and it would be great to be able to turn on all the national parks to know where we have to have one as an option given we don’t have strict requirements other than our height. All in all, it seems like it’s a great app and we will continue using it.

February 20, 2025
Unprompted review
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Reply from Roadtrippers

Thank you so much for your thoughtful review and for sharing your experience! We're so glad to hear that Liz was able to provide outstanding support, we'll make sure to pass along your kind words. Your feedback about RV-safe rerouting, easier AI trip adjustments, and the ability to find primitive or national park campsites is incredibly helpful. We're always looking for ways to make Roadtrippers better, especially for RV travelers like you. If there's anything else we can do to improve your experience, don't hesitate to reach out. Happy travels!

Rated 1 out of 5 stars

I’m so aggravated I bought the app

I’m so aggravated I bought the app. It was not what I expected. I found it difficult to use.

February 1, 2025
Unprompted review
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Reply from Roadtrippers

Hi Xana, We're so sorry to hear this! Can you please reach out to our support team by email at support@roadtrippers.com? We are happy to provided 1:1 guidance to help you learn to use the app, or troubleshoot any issues you might be having! Just tell us a bit about where you're getting stuck or what you're looking for and we'll get back to you quickly!

Rated 1 out of 5 stars

Was sent an email for a free 7 day…

Was sent an email for a free 7 day trial. Said it would automatically send an email at 5 days to allow me to cancel. Clicked through to check it out. Classic bait and switch. Had 3 choices to choose for the trial or so I thought. I chose the pro version. Went to cancel at 5 days and they would not issue a refund and cancel. Said pro version was not included in the trial offer. Why send an inducement and then offer things that don’t include the inducement?? Will never recommend. Must not be very confident in your product if you don’t offer a hassle free refund if you’re not satisfied. I would normally not sign up for a full year subscription if I couldn’t try the product first. Only reason I completed transaction was because I was under the impression that this was a trial that could be cancelled within 7 days if I was not satisfied.

Why the bait and switch? If this product is non refundable it should clearly state that and should not be a choice in a solicitation that touts 7 day free trial!

Why it’s so thought of you to keep my money and continue my membership for a year in something I tried to cancel what I thought was a free trial.

January 20, 2025
Unprompted review
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Reply from Roadtrippers

We apologize for any confusion regarding the Premium membership you purchased through our BUY NOW promotion. While the offer did not include a free trial, it did provide you an extended Premium membership at a significantly reduced rate. Membership payments are typically non-refundable, but we do review refund requests within a reasonable timeframe. Your current membership remains valid until next July, so if you need guidance using it to plan your upcoming trips our dedicated support team is ready to help you out.

Rated 1 out of 5 stars

Bad company to deal with

I used Roadtrippers a few times a over a year ago and found it was lacking, certainly not worth $59.99. I even emailed them at the time last February how bad their site was. Apparently I did not see that I was signed up for renewals. I just got this $59.99 fee on my credit card and contacted them and they said I could not cancel and there are no refunds. They said they send out a notice a month in advance however I did not see it.
Update: Dear Roadtrippers and James Fisher. My experience with you has been the absolute worse. I am 75 and not that proficient with the internet and all the hidden agendas your site employs. Further I am a Veteran of Foreign Wars, retired living on Social Security. I stopped using your site months before my renewal which was noted in an email to your company as it lacked place to visit on my itinerary through Idaho. I had even offered to help you find additional "advertisers" you charge to highlight place to visit along my proposed route which was a 5000 mile trip through Texas, Oklahoma, Kansas, Iowa, South Dakota, Wyoming, Montana, Idaho, Utah, Colorado, New Mexico. They are the scum of the Earth!

January 19, 2025
Unprompted review
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Reply from Roadtrippers

We apologize for any inconvenience you experienced with Roadtrippers, especially surrounding your surprise about membership renewal. When we last collaborated in February, there was a pause in communication, leading us to believe that you were content with your planning and account settings. Membership renewals are processed according to your auto-renewal settings, which can be adjusted in the subscription manager on your profile. We do try to be accommodating with refund requests for recently renewed memberships and are sorry if your purchase fell outside the scope of of those accommodations.

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Rated 1 out of 5 stars

Also agree with David’s comment below

Also agree with David’s comment below. I used road trippers two years ago and somehow my membership was set to renew for 50.00 at the beginning of the year without warning. I immediately emailed to cancel and refund, they refused to offer a refund. The website is really tricky to navigate and I can’t find a spot to cancel, only to change my subscription level. Poor customer service.

January 16, 2025
Unprompted review
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Reply from Roadtrippers

We’re sorry for any surprise your membership renewal may have caused. Our support team is ready to help with any questions or changes you'd like to make to your subscription and we do our best to honor requests that are made within a reasonable timeline. We are also very happy to help you learn how to best use Roadtrippers to plan the specific types of trips you’re interested in, providing one-on-one support by email if you get stuck or need help finding a feature. We’ll continue to work to improve the ease of using Roadtrippers, but if you’re having trouble currently, please reach out to our support team and we’ll get you back on the road.

Rated 1 out of 5 stars

Parasites...once they have your credit…

Parasites...once they have your credit card info watch out. Tried to cancel immediately after noticing a $60 charge on my bill ... refused to refund. Scammers. Don't get sucked in like I did. I subscribe to a handful of apps ... NY times, Atlantic, Prime, Dropbox and more. They always give me a heads up before renewing. Very sad business practice which explains their poor rating on Trustpilot. Total ripoff...

December 31, 2024
Unprompted review
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Reply from Roadtrippers

We’re sorry to hear about your experience. To clarify, we sent a renewal reminder email a month before your renewal date to the email address associated with your membership. It’s possible that having multiple Roadtrippers accounts may have contributed to this email being missed. We appreciate your feedback and will continue working to improve.

Rated 2 out of 5 stars

No refunds after renewal - be aware!

I want to warn people to keep track of when they start their subscription. Roadtrippers does not send out a reminder email prior to renewing the subscription. My subscription was renewed which I did not want. The policy is not to refund money once renewal happens so I am out $60 for something I don't want which feels like theft. I notified Roadtrippers within a couple of days of my subscription being renewed, but they refused to refund me due to their policy. This policy should be changed. It's a bad policy.

November 30, 2024
Unprompted review
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Reply from Roadtrippers

We’re sorry to hear about your frustration with the renewal process. Our policy and directions for managing subscriptions are outlined at sign-up to help set expectations. While we couldn’t issue a refund in this case, we’ve disabled your auto-renewal to prevent future charges. We appreciate your feedback and will keep it in mind as we work to improve the experience for our members. If you have further concerns or need assistance using the Roadtrippers trip planner, please don’t hesitate to reach out to our support team.

Rated 4 out of 5 stars

You billed my account twice

You billed my account twice. I sent a e-mail last week. When you got in touch with me you promptly refunded my account for the one. Thank you

October 6, 2024
Unprompted review
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Reply from Roadtrippers

Hi Etta! We worked with you today to resolve your issue of creating two separate accounts and purchasing a membership for each account by confirming which account you wished to keep and refunding the purchase for the other. If you are still having issues please follow up with our support team!

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Rated 5 out of 5 stars

RoadTrippers is indispensable resource

RoadTrippers is the indispensable ’must-have’ resource to plan and enhance any road trip, helping you elevate your travel experience to the next level of both efficiency and fun!
Regardless of your interests, this robust application continues to grow in its ability to search out everything from things-to-do, places to visit, gas and rest stops, outdoor adventures and every imaginable form of camping and lodging to accommodate all manor of trailer, van or RV.
RoadTrippers is flexible enough to plan your entire itinerary for you from start to finish or Assit and support the DIY trip planner with the flexibility to change on the fly with powerful ‘along the route’ search features.
If your traveling as a couple, family with fur babies or going it solo RoadTrippers is the best companion to take along for the journey.

October 30, 2024
Unprompted review
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Reply from Roadtrippers

Hi Anthony! We're so excited to hear that Roadtrippers is indispensable for planning your road trips! We love to hear that you are using both Autopilot and our manual planner for trip planning with your family and fur babies! Happy travels!

Rated 5 out of 5 stars

Roadtrippers, don't plan without them.

I always use Roadtrippers for my travels. I am able to figure out the best routes and the times it will take to make each stop. I can't plan a trip without their help.

October 1, 2024
Unprompted review
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Reply from Roadtrippers

Hi! Thank you for this awesome review. We love to hear that the features of Roadtrippers makes your roadtrips possible! Wishing you many amazing trips in the future!

Rated 2 out of 5 stars

Clunky mapping

August 19, 2024
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Reply from Roadtrippers

Thank you for this feedback. We'd love to learn how we can better support your mapping preferences! Please send us an email to support@roadtrippers.com so we can learn how we can earn a 5 star experience and review from you!

Rated 1 out of 5 stars

The product did not help me on my trip, and I can't cancel.

The product did not help me on my trip. However they make it very, very hard to find out how to cancel the product. I thought that I had cancelled the product but they are still charging me. Look for a better product.

September 19, 2024
Unprompted review
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Reply from Roadtrippers

Hi Keith, We're sorry Roadtrippers isn't working out for you! Our support team is ready to troubleshoot any issues you're having, or help you learn how to use Roadtrippers in the way you need to plan your trip. Please reach out to them for further assistance at support@roadtrippers.com

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Rated 1 out of 5 stars

Fraudulently Charge My Credit Card…

Signed up once years ago and have to fight them every year to cancel as they keep charging my credit card. This year they charged my card again despite the fact that when I logged in my account wasn’t even active and my credit card had expired. There is no way to cancel or contact customer support either. I am filing a fraud complaint with my bank. Beware this is a scam app and they will charge you fraudulently. Do not let them have your credit card Info.

**note the membership charge wasn't even registered to my account so I have no idea who's account it was applied to. They should also not have been able to charge an expired credit card so I had to go through my bank. I am not going through the support process again as it was supposed to have been resolved last year and it happened again. The bank will deal with it.

September 18, 2024
Unprompted review
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Reply from Roadtrippers

Hi Sherri, We're so sorry you were charged for a membership you did not realize you had and no longer want! Our support team is at the ready to help you with any subscription related issues. They can be reached at support@roadtrippers.com.

Rated 5 out of 5 stars

Excellent Travel Planning Tool!

Excellent Travel Planning Tool!
Roadtrippers is an excellent tool to use for planning trip activities. I have used it for both short and extended road trips. My only concern is sometimes there are multiple listings for places and the actual physical location is not always accurate. Just double check the facts on a map and you'll be fine.

September 8, 2024
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Reply from Roadtrippers

Thank you for this 5 star review! We love to hear that Roadtrippers helps you create great trips. We hear you are seeing some duplicate data or places with outdated information, and we would love to learn more about that. If you notice any of these types of errors while planning please let our support team know and we'll get it fixed!

Rated 4 out of 5 stars

I wish the navigation would adjust the…

I wish the navigation would adjust the trip when we change roads

August 22, 2024
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Reply from Roadtrippers

Hi Quinn! We love to see that Roadtrippers is useful for you, but we also want to make sure everything is working as it should! When you navigate down a different road than Roadtrippers navigation directed you initially, navigation should update with new directions. If this does not happen next time you use navigation, can you please reach out to our support team at support@roadtrippers.com so we can troubleshoot what you're experiencing? Many happy travels!

Rated 4 out of 5 stars

Roadtrippers is a solid platform

Roadtrippers is a solid platform for trip planning and keeping a record of your travels, however you must pay for the upgraded package. Some of the identified places and features for Australia are a little out of date. Would be great if they covered Europe, or even some of it.

September 11, 2024
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Reply from Roadtrippers

Hi Peter! Thanks for the great review. We are glad you enjoy Roadtrippers, and can see how being able to plan trips in other parts of the world would be awesome! We hope to expand to other countries in the future. In the meantime, if you do find a place on Roadtrippers that needs an update, please reach out to our support team - they'll make sure the place is updated and ready for the future!

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Rated 5 out of 5 stars

Excellent tool to plan a trip!

My wife and I travel a lot when bad health doesn't get in the way. I always use Roadtrippers to plan our trips and have been for about 5 years, traveling the entire contiguous United States. I used the Pro version and then went to the premium version recently.

I design our trips with each attraction being a waypoint and premium gives me around 150 waypoints. It puts them into a map and provides time and distance between waypoints and divides them up per day of the week. Once a trip is built, you can use it to provide GPS directions on your mobile device.

Finally, my favorite thing about Roadtrippers is that all my trips I have built and taken are saved for me and I can review them and see where all we have been! The program is pricier than it was but with what you get, I believe it is worth it.

August 15, 2024
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Reply from Roadtrippers

Hi Tim! Thank you for this wonderful review. We love to hear that Roadtrippers has helped you plan amazing memories for the past 5 year. We're wishing you good health and many amazing trips in the future!

Rated 5 out of 5 stars

Great experience

Broke down the long road trip into managable miles as we plugged them in and nice spots for campgrounds as well.

September 11, 2024
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Reply from Roadtrippers

We are so happy to hear that you were able to use Roadtrippers to breakdown your trip into easily manageable segments. We definitely recognize the importance of time and mileage management in planning your trips! Happy travels!

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