It was better than I expected , particularly as it turned up in a pretty small flat box , and I expected it to be 5 ft tall. The instructions to put it together were rather minimal , from the Chine... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good service from Robert Dyas, good price on the item and despatched in a timely manner. Only let down by the carrier Yodel who always seem poor. Had the carrier cost refunded by Robert Dyas, proving... See more
Swan Retro Slow Cooker,3.5L A very nice appliance. Easy online ordering, payment and collection. Prompt communication when I could collect my item (The same day I ordered!)Very friendly staff who lift... See more
Ordered fold up soft play cube for a christmas present for my young daughters, it was already on offer and got a further £5 off for first purchase. Worked out alot cheaper than other places I have see... See more
Company details
Written by the company
Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
4.1
Great
57K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Excellent price for item.
Excellent price for item.
Kept informed about when ready to collect.
Pleasant efficient service on collection.
Item exactly as expected.
August 14, 2026
Unprompted review
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Really good service and inexpensive
Really good service and inexpensive. I was constantly kept updated which always a plus for me.
August 9, 2026
Unprompted review
Great company
The ordering, communication and delivery were all perfect.
However the item purchased was really bad quality and not worth half of what was paid! We have kept it though :-)
August 11, 2026
Unprompted review
The umbrella arrived late and there are…
The umbrella arrived late and there are no instructions so I am struggling to put it together . Surely there should’ve something to show how it fits together as there are individual pieces and the LED panel. May have to return
August 15, 2026
Unprompted review
Excellent delivery
Excellent delivery. Very helpful.
Bent wooden pieces made fitting difficult, as did reliance on electronic fitting instructions.
August 10, 2026
Unprompted review
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I found what I wanted in a well stocked…
I found what I wanted in a well stocked store but one staff member could have been more helpful.
August 10, 2026
Unprompted review
Nice people to do Business with
very pleasant and knowledge staff , ordered the item that we wanted which arrived in store quickly and we were able to collect within the time span quoted
August 14, 2026
Unprompted review
Very disappointing delivery experience
Very disappointing delivery experience
Conflicting delivery information and nobody knows where my shed is
I ordered a small vidaXL garden shed through Robert Dyas. On 9 August, Robert Dyas emailed to confirm that the order had been dispatched and would be delivered by Yodel.
On 11 August, I received a courier notification saying the parcel was on its way. On 12 August, I received another notification confirming it was out for delivery that day between 5:29 pm and 7:29 pm.
However, later that same evening, vidaXL emailed claiming that an “unforeseen problem” in its warehouse had delayed the order and that it expected to ship it in three days. That made absolutely no sense, as Robert Dyas had already confirmed it was dispatched and the courier had said it was out for delivery.
I have since been told that three delivery attempts were supposedly made, yet no calling cards were left and I received no clear notification of these failed attempts. I was also never told that I needed to download an app to see the full tracking information.
When I contacted Yodel, they could not tell me where the shed currently was. I was told I could not collect it and would have to wait until Monday for an email explaining what happens next. It may have been returned to vidaXL, but nobody seems able to confirm that.
I bought the shed from Robert Dyas, not from three separate companies, and I should not have to untangle contradictory information between Robert Dyas, vidaXL and the courier. At present, I have no shed, no confirmed delivery date and no definite answer about where my order actually is.
This has been an extremely frustrating and badly managed delivery experience. Robert Dyas needs to take responsibility for orders sold through its website and ensure that its suppliers and couriers provide customers with accurate, consistent information.
August 15, 2026
Unprompted review
Reply from Robert Dyas
Good Morning DH.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are very sorry to hear about the conflicting information you have received regarding your shed delivery and completely understand how frustrating it must have been to receive different updates from Robert Dyas, vidaXL and the courier.
We appreciate that you should not have been left unsure about the location of your order or what was happening with the delivery, especially after receiving notifications advising that the item had been dispatched and was out for delivery.
I can see that you have not yet raised a case with our Customer Care team, so we would like to have the opportunity to review this further. Please reach out to our Customer Care team on 0333 038 3232, or you can raise a case and email us via our website and our team will respond within 48 working hours.
Once we have your order details, our team can investigate the delivery status and liaise with the relevant parties to establish what has happened and what the next steps are.
We apologise again for the frustration and inconvenience caused and hope our Customer Care team can help get this resolved for you.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
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Ordered at a great price in the evening…
Ordered at a great price in the evening , and picked up my order before 11 am the next morning . Very nice people great service . Will definitely order again .
August 12, 2026
Unprompted review
Poor quality table arrived in bad condition
Spent good money on a hardwood table. Arrived and was setting it up today.
Churnet Valley Garden Furniture Ergo Round - 4 Seater Set
We’ve checked the whole set. None of the chair bolts have been tightened properly, so the whole thing was loose. Tried to tighten which I shouldn’t have to. some of the bolts are warped where the holes don’t align.
Split wood on the pre screwed holes and the planks aren’t straight on the table
And much more wrong.
It’s overall really poor.
Why hasn’t this been inspected before sending out to customers.
I had a bad feeling about buying from you.
August 15, 2026
Unprompted review
Reply from Robert Dyas
Good Morning Brian.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are very sorry to hear about the condition of your Churnet Valley Garden Furniture Set and understand how disappointing it must have been to receive the product with multiple issues.
We appreciate you taking the time to check the full set and highlight the concerns you have found. I can completely understand your frustration, given the amount you have spent on the set assembling it already.
This item is supplied by our third-party supplier Churnet Valley Garden Furniture and we work with our suppliers to manage concerns relating to products supplied through our website.
If you require any further assistance from our team, please do not hesitate to contact us for further support and we will be happy to raise the matter directly with Churnet Valley and assist with your concerns.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Very satisfied
Very happy with the goods I bought and very polite and helpful staff.
August 12, 2026
Unprompted review
Great range of products at a great price
August 12, 2026
Unprompted review
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Very poor service should be called…
Very poor service should be called Robert dire I am still waiting for an item that was ordered over a week ago
1st time i have used Robert Dire and would never use again
I will be cancelling the order on Monday and spending my money elsewhere
August 15, 2026
Unprompted review
Reply from Robert Dyas
Good Morning Happy Customer.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really sorry to hear about the delay with your order and completely understand your frustration, especially as you have already been waiting for over a week for it to arrive.
We can see from the EVRI tracking information that this was updated yesterday August 15th to confirm that your order has now reached the courier's depot. It is expected to go out for delivery within the next 24–48 hours.
We appreciate that the delay has been disappointing and apologise for the inconvenience caused. If you would prefer not to wait for the delivery, you are of course welcome to request for the order to be returned to sender. Once the return has been completed and confirmed, we can then arrange for your refund to be processed.
We are sorry that your first experience with Robert Dyas has not been what you expected and we appreciate you bringing your concerns to our attention.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
I was very impressed that delivery was…
I was very impressed that delivery was free. I bought a small wardrobe (who knew Robert Dyas sold furniture? ) The delivery guys were courteous and friendly and took the furniture upstairs. Great service and will definitely buy from here again
August 13, 2026
Unprompted review
Excellent value
Ordered some Christmas crackers on offer, in advance of our village Christmas party. I opted for click and collect which worked extremely well. All delivered as expected no problems.
August 14, 2026
Unprompted review
Took in what I thought was a faulty…
Took in what I thought was a faulty screwdriver and came away with it working. Excellent service from the assistant in Windsor today.
August 15, 2026
Unprompted review
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Ordered 4 pairs of glasses for the…
Ordered 4 pairs of glasses for the eclipse but when I arrived at the shop despite emails saying my order was ready the assistant said they only had 2. Not happy at all
August 12, 2026
Unprompted review
Reply from Robert Dyas
Good Morning Adam.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are sorry to hear about the issue you experienced when collecting your order and completely understand your disappointment.
We understand how frustrating this must have been, especially when you had ordered four pairs and had made the journey to collect them based on the information provided. I apologise for the confusion and inconvenience caused. This is not the experience we want our customers to have and we appreciate you bringing this to our attention.
We apologise for the confusion and inconvenience caused and appreciate that the information you received should have accurately reflected the stock available for collection. This is not the experience we want our customers to have and we will take your feedback on board as we continue to review our Click & Collect service.
If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Great products, prices and service.
ordering process straightforward and available for pickup at local store...excellent.
August 12, 2026
Unprompted review
The main issue is the assembly…
The main issue is the assembly instructions do not make any sense, took over 3 hours to put together, & had to take apart twice to get it correct
August 12, 2026
Unprompted review
Reply from Robert Dyas
Good Morning Matthew.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really sorry to hear about the difficulties you experienced when assembling your product. We appreciate how frustrating it must have been to find the assembly instructions unclear and difficult to follow, particularly when this resulted in the assembly taking over three hours and having to be taken apart twice to correct the process.
Your feedback regarding the instructions is very much appreciated and we will ensure your comments are shared with the relevant team for consideration. If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
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