It was better than I expected , particularly as it turned up in a pretty small flat box , and I expected it to be 5 ft tall. The instructions to put it together were rather minimal , from the Chine... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good service from Robert Dyas, good price on the item and despatched in a timely manner. Only let down by the carrier Yodel who always seem poor. Had the carrier cost refunded by Robert Dyas, proving... See more
Swan Retro Slow Cooker,3.5L A very nice appliance. Easy online ordering, payment and collection. Prompt communication when I could collect my item (The same day I ordered!)Very friendly staff who lift... See more
Ordered fold up soft play cube for a christmas present for my young daughters, it was already on offer and got a further £5 off for first purchase. Worked out alot cheaper than other places I have see... See more
Company details
Written by the company
Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
4.1
Great
57K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great range of products at a great price
August 12, 2026
Unprompted review
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Very poor service should be called…
Very poor service should be called Robert dire I am still waiting for an item that was ordered over a week ago
1st time i have used Robert Dire and would never use again
I will be cancelling the order on Monday and spending my money elsewhere
August 15, 2026
Unprompted review
Reply from Robert Dyas
Good Morning Happy Customer.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really sorry to hear about the delay with your order and completely understand your frustration, especially as you have already been waiting for over a week for it to arrive.
We can see from the EVRI tracking information that this was updated yesterday August 15th to confirm that your order has now reached the courier's depot. It is expected to go out for delivery within the next 24–48 hours.
We appreciate that the delay has been disappointing and apologise for the inconvenience caused. If you would prefer not to wait for the delivery, you are of course welcome to request for the order to be returned to sender. Once the return has been completed and confirmed, we can then arrange for your refund to be processed.
We are sorry that your first experience with Robert Dyas has not been what you expected and we appreciate you bringing your concerns to our attention.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
I was very impressed that delivery was…
I was very impressed that delivery was free. I bought a small wardrobe (who knew Robert Dyas sold furniture? ) The delivery guys were courteous and friendly and took the furniture upstairs. Great service and will definitely buy from here again
August 13, 2026
Unprompted review
Excellent value
Ordered some Christmas crackers on offer, in advance of our village Christmas party. I opted for click and collect which worked extremely well. All delivered as expected no problems.
August 14, 2026
Unprompted review
Took in what I thought was a faulty…
Took in what I thought was a faulty screwdriver and came away with it working. Excellent service from the assistant in Windsor today.
August 15, 2026
Unprompted review
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Ordered 4 pairs of glasses for the…
Ordered 4 pairs of glasses for the eclipse but when I arrived at the shop despite emails saying my order was ready the assistant said they only had 2. Not happy at all
August 12, 2026
Unprompted review
Reply from Robert Dyas
Good Morning Adam.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are sorry to hear about the issue you experienced when collecting your order and completely understand your disappointment.
We understand how frustrating this must have been, especially when you had ordered four pairs and had made the journey to collect them based on the information provided. I apologise for the confusion and inconvenience caused. This is not the experience we want our customers to have and we appreciate you bringing this to our attention.
We apologise for the confusion and inconvenience caused and appreciate that the information you received should have accurately reflected the stock available for collection. This is not the experience we want our customers to have and we will take your feedback on board as we continue to review our Click & Collect service.
If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Great products, prices and service.
ordering process straightforward and available for pickup at local store...excellent.
August 12, 2026
Unprompted review
The main issue is the assembly…
The main issue is the assembly instructions do not make any sense, took over 3 hours to put together, & had to take apart twice to get it correct
August 12, 2026
Unprompted review
Reply from Robert Dyas
Good Morning Matthew.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really sorry to hear about the difficulties you experienced when assembling your product. We appreciate how frustrating it must have been to find the assembly instructions unclear and difficult to follow, particularly when this resulted in the assembly taking over three hours and having to be taken apart twice to correct the process.
Your feedback regarding the instructions is very much appreciated and we will ensure your comments are shared with the relevant team for consideration. If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
I am really pleased with my dressing…
I am really pleased with my dressing table. It is really well made and fully assembled at a decent price. Delivery was spot on and kept well informed. I will definitely order from you again.Thank you.
August 15, 2026
Unprompted review
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Pleasant and helpful staff
I went in to get a particular product. It was in stock so I was able ti gomplete a purchase. Pleasant and helpful staff.
August 12, 2026
Unprompted review
Straightforward service
Didn't have to queue long before being served. And then able to do what I needed to do without hassle
August 13, 2026
Unprompted review
First Class Service
Prior to my placing an online order I had to cause to speak to a staff member at Robert Dyas, Western Road, Brighton. He was extremely helpful so big praise to him.
I was amazed at the speed at which my order arrived so will happily use Robert Dyas online again, as well as in store. Thank you.
August 8, 2026
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All going well until I discovered two…
All going well until I discovered two of the panels had slight damage. Was able to bend them almost straight but not ideal.
August 15, 2026
Unprompted review
On my visit to your Store in Poole I…
On my visit to your Store in Poole I found your assistant friendly informative and helpful as always.
August 11, 2026
Unprompted review
Excellent service
Easy to find the product I wanted and purchasing was straight forward. I had a delivery problem, certainly not down to Robert Dyas, in that My order was sat at the delivery company delivery depot. After 4 days two of the four were delivered. After a week I contacted Robert Dyas and they had the delivery problem sorted within 24 hours. I'd say Robert Dyas were exemplary.
August 13, 2026
Unprompted review
We bought a trellis for a rose from…
We bought a trellis for a rose from Robert Dyas, delivery was quick, the customer service was helpful.
I would buy again from Robert Dyas as it's a trustworthy company
August 14, 2026
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Simple to order and set up delivery
Simple to order and set up delivery. Very prompt delivery.
August 14, 2026
Unprompted review
two visits to the store in Haywards…
two visits to the store in Haywards Heath, West Sussex. Excellent and helpful service. Got what I needed.
August 11, 2026
Unprompted review
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