Staff were knowledgeable and were able to help me check that I had ordered the correct light bulb via click & collect and help me find another similar lightbulb for a kitchen spotlight. It would hav... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Old fashioned courtesy!
I raced into the shop on a Friday evening just as they were closing. Not only did the staff let me in but they were very helpful and charming even though I held them up after a very long hot day for them.
Everything went well with quick delivery
Everything went well with quick delivery
wonderful price, exceedingly prompt delivery
absolute wonderful price, exceedingly prompt delivery, quicker than proposed, very efficient service
Great service from this company
Great service from this company. Was kept updated with the progress of my order. Also great price for the product
If I could put 0 I would
If I could put 0 I would. They failed to meet the contracted delivery date. Items purchased based on 3 days delivery for an event and it did not arrive. No help from customer services and no comparison given. I was left out of pocket as had to cancel the event due to missing equipment.

Reply from Robert Dyas
What a fantastic company excellent
What a fantastic company excellent prices, very good quality products, excellent customer service keeps you informed every step of the way on the process of your purchase. Fast delivery service. So good I went back and ordered three more items.
Appalling delivery service my goods…
Appalling delivery service my goods were delivered damaged on the 12th August and im still waiting for a collection and redelivery DATE which shouldn't take more than 24hrs with all the technology we have!!!

Reply from Robert Dyas
Bristol Store
The store in Bristol is well stocked,staff are amazing and helpful. The store is clean,well lit and well organised.
First rate experience with Robert Dyas online
Clear easy to use website. Great range of products at fair prices. Goods despatched and delivered promptly. Everything is as you’d wish.
Delivery service was excellent But I I purchased was useless
Delivery service was excellent 5***** 🤩
The product "ZERO IN Wasp Nest Destroyer Foam" which I purchased is useless and should be withdrawn and replaced by Rentokill powder.

Reply from Robert Dyas
Good quality shears but took a week to…
Good quality shears but took a week to deliver - which is not usual nowadays.
Also, the phone number and email address listed for the guarantee are out of service/not available....So...

Reply from Robert Dyas
Everything went well with my online…
Everything went well with my online order. The garden parasol I ordered appears to be robust, well made, and good value for money. Delivery was good. Will definitely consider ordering other items in the future.
Easy ordering
Easy ordering, quick delivery & a great product. Love it! Would def use this company again.
Really easy site to use and good prices…
Really easy site to use and good prices however we have been let down with delivery and whilst we appreciate it is via a third party it does spoil the shopping experience and may stop us ordering in the future

Reply from Robert Dyas
Garden arch
Ordering was very simple, and delivery within a couple of days was very pleasing. The arch was easy to put together, and very sturdy (with the addition of our own anchor clips)
Easy to use website
Easy to use website. Goods arrived as scheduled.usual good service.
Charles Taylor 9kg Parasol Base good…
Charles Taylor 9kg Parasol Base good quality product and excellent value for money. Arrived earlier than expected, which was a bonus.
Always helpful and friendly
Always helpful and friendly, know their products, where they are on the shelves and, if out of stock, know when it's coming in. All around good guys
Still waiting
I would love to leave a review, but I have not received my item yet 🤬

Reply from Robert Dyas
Bought a very inexpensive Outsunny…
Bought a very inexpensive Outsunny bistro set. Fiddly to assemble and quality not as good as previous more expensive Outsunny bistro set but OK for the money so no complaints. Order arrived promptly, well packed although tiny area of paint scraped off one part, obviously done before packing.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







