Robert Dyas Reviews 

56,844
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 16,456 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and well-informed, making both online and in-store shopping very pleasant. Consumers often note the great value and wide selection of products, stating that orders frequently arrive promptly and match descriptions perfectly. However, some customers also noted receiving products with missing components or minor damages that needed replacement. A few other people also felt frustrated by unexpected delivery delays and issues with third-party courier services failing to arrive on time. Despite these occasional problems with shipping and packaging, most shoppers remain satisfied with their overall purchases and continue to use the service.

What people talk about most

Product

People report positive experiences with product, noting that items often match descriptions, arrive promptly,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as experiences vary significantly among consumers.... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and welcoming across multiple locations. Reviewers... See more

Order

Users describe ambiguous interactions with order, highlighting a wide split in customer experiences. While... See more

Quality

Reviewers mention ambiguous feedback about quality, with opinions varying widely across different products.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff were knowledgeable and were able to help me check that I had ordered the correct light bulb via click & collect and help me find another similar lightbulb for a kitchen spotlight. It would hav... See more

Rated 5 out of 5 stars

Amazing service and product. Have now ordered twice, product exactly as described and delivered , flat packed, within just a few days despite being advised could be up to month. Delivery people on... See more

Rated 5 out of 5 stars

I went to Witney Robert Dyas for the DHL shipping service. As it turned out my parcels were overweight so unsuitable. But, the staff were so patient. helpful and kind - it made a stressful experience... See more

Rated 5 out of 5 stars

I ordered a non-stick Tefal induction wok when our existing wok was found incompatible with a newly installed induction hob. Robert Dyas Tonbridge had a non-stick Tefal induction wok available for... See more


Company details

  1. Electronics Store
  2. Kitchen Supply Store
  3. Lighting Store

Written by the company

Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.


Contact info

4.1

Great

TrustScore 4 out of 5

57K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(56,844)

15,921 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Old fashioned courtesy!

I raced into the shop on a Friday evening just as they were closing. Not only did the staff let me in but they were very helpful and charming even though I held them up after a very long hot day for them.

August 14, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

If I could put 0 I would

If I could put 0 I would. They failed to meet the contracted delivery date. Items purchased based on 3 days delivery for an event and it did not arrive. No help from customer services and no comparison given. I was left out of pocket as had to cancel the event due to missing equipment.

August 12, 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Morning Andy,

Thank you for taking the time to provide your feedback.

We are truly sorry for the journey you experienced regarding your order.

We fully recognise how disappointing it is when a delivery date is missed, especially when relying on items for a scheduled event.

Rest assured, all feedback is taken on board and we take this seriously.

Our apologies again.

Kind regards

Jamie
Robert Dyas

Advertisement
Rated 5 out of 5 stars

What a fantastic company excellent

What a fantastic company excellent prices, very good quality products, excellent customer service keeps you informed every step of the way on the process of your purchase. Fast delivery service. So good I went back and ordered three more items.

August 14, 2026
Unprompted review
Rated 2 out of 5 stars

Appalling delivery service my goods…

Appalling delivery service my goods were delivered damaged on the 12th August and im still waiting for a collection and redelivery DATE which shouldn't take more than 24hrs with all the technology we have!!!

August 12, 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Morning Mrs Smith,

We are sorry to see the issue in relation to your order.

We have just sent you a direct message requesting further information so we can immediately escalate this with our delivery team, get your collection and replacement prioritised, and provide you with a firm date without further delay.

Kind regards

Jamie
Robert Dyas

Rated 5 out of 5 stars

Bristol Store

The store in Bristol is well stocked,staff are amazing and helpful. The store is clean,well lit and well organised.

August 14, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

Delivery service was excellent But I I purchased was useless

Delivery service was excellent 5***** 🤩
The product "ZERO IN Wasp Nest Destroyer Foam" which I purchased is useless and should be withdrawn and replaced by Rentokill powder.

August 12, 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Morning Abel,

Thank you for taking the time to leave a review, and we are glad to hear that you experienced 5-star delivery service! However, we are truly sorry that the Zero In Wasp Nest Destroyer Foam did not deliver the results you expected.

We have just sent a confirmation via email regarding your refund so you can consider this issue resolved.

Kind regards

Jamie
Robert Dyas

Rated 3 out of 5 stars

Good quality shears but took a week to…

Good quality shears but took a week to deliver - which is not usual nowadays.
Also, the phone number and email address listed for the guarantee are out of service/not available....So...

August 14, 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Morning June,

Thank you for bringing this to our attention, and we are glad to hear you are pleased with the quality of the shears!

We have just sent you a direct message requesting further information so we can look into your order details, get your guarantee registered, and provide you with up-to-date, working support contact information right away.

Kind regards

Jamie
Robert Dyas

Rated 5 out of 5 stars

Everything went well with my online…

Everything went well with my online order. The garden parasol I ordered appears to be robust, well made, and good value for money. Delivery was good. Will definitely consider ordering other items in the future.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Easy ordering, quick delivery & a great product. Love it! Would def use this company again.

August 13, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

Really easy site to use and good prices…

Really easy site to use and good prices however we have been let down with delivery and whilst we appreciate it is via a third party it does spoil the shopping experience and may stop us ordering in the future

August 17, 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Morning Reg,

Thank you for your review. We are glad to hear you enjoyed our site and pricing.

While we rely on third-party couriers, we completely agree that the delivery is a crucial part of your overall experience with us.

We would love to see with you shop with us again soon.

Kind regards

Jamie
Robert Dyas

Rated 5 out of 5 stars

Garden arch

Ordering was very simple, and delivery within a couple of days was very pleasing. The arch was easy to put together, and very sturdy (with the addition of our own anchor clips)

August 12, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Always helpful and friendly

Always helpful and friendly, know their products, where they are on the shelves and, if out of stock, know when it's coming in. All around good guys

August 15, 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting

I would love to leave a review, but I have not received my item yet 🤬

August 17, 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Morning Kate,

We are truly sorry that you haven't received your item yet and completely understand your frustration.

Please be assured that our customer care team is working hard to resolve this matter and get your order delivered.

Thank you for reaching out to us.

Kind regards

Jamie
Robert Dyas

Rated 5 out of 5 stars

Bought a very inexpensive Outsunny…

Bought a very inexpensive Outsunny bistro set. Fiddly to assemble and quality not as good as previous more expensive Outsunny bistro set but OK for the money so no complaints. Order arrived promptly, well packed although tiny area of paint scraped off one part, obviously done before packing.

August 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look