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Review summary

Created with AI, based on recent reviews

Considering 1,869 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful, difficult to reach a real person, and often receiving generic, unhelpful responses. Customers frequently reported issues with account recovery, especially when an email or phone number was not linked, as support would not verify ownership despite provided information. The app itself and its recent updates were widely criticized for negatively impacting the user experience, with many feeling the platform has become restrictive and less enjoyable. Reviewers also expressed frustration with social media aspects, particularly the removal of chat features and age verification issues that hinder interaction and access to certain games. Some users also mentioned concerns about the product, including the removal of classic faces, the inability to create games for free, and the presence of hackers and exploiters. However, a few other people also felt that despite the changes, the platform still offers enjoyable games and can be fun.

What people talk about most

User experience

Users describe negative interactions with user experience, citing issues such as difficulty recovering old... See more

Product

Customers consistently note negative experiences with the product, with many expressing that the game has... See more

Application

Reviewers express significant dissatisfaction with the app, citing frequent and unwarranted bans, account... See more

Customer service

Customers had negative experiences with customer service, consistently reporting it as useless, non-existent,... See more

Social media

Clients share negative opinions on social media, with many expressing dissatisfaction with the platform's... See more

Reviews shaping this summary

Rated 1 out of 5 stars

THIS IS A TERRIBLE SUPPORT! I HAVE NEVER SEEN ANYTHING LIKE ANY SUPPORT LIKE THIS. I CANT RECOVER MY ACCOUNT ASEROASIM2 I'VE PROVIDED SO MUCH INFORMATION AND THEY STILL WOULDNT LET ME RESET THE EMAIL... See more

Rated 1 out of 5 stars

Terrible non existent support when my daughter got scammed/ hacked in a game. Support ask for information that doesn't exist and then refuse to answer any questions on what to do. If your child asks f... See more

Rated 1 out of 5 stars

Customer support is basically useless. Tried to get my old account back after I lost the password without any way to reset it due to not having an email or phone number attached to it, was first sent... See more

Rated 1 out of 5 stars

Roblox customer service is so bad! They simply refuse to do any work to help their costumer to get back into their user account when there´s no recovery email or number linked to the account. How... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6K reviews

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1-star

No history of asking for reviews

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1.4

All reviews

(5,782)

2,288 reviews in the last 12 months

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Rated 1 out of 5 stars

I got freaking banned for 2 weeks for…

I got freaking banned for 2 weeks for saying ew.
And when i send them a message about why i got banned for something like that, and if they could unban me please, they just said thta i was being rude. Like tf so i wriote a second message about if they could just ban my chat, but they responded the exact same message, copy and paste, h0e´s

June 26, 2026
Unprompted review
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Rated 3 out of 5 stars

So many memories, ruined by the capitalist agenda.

Overall, I do like Roblox, and I like playing it with my friends. That's the only reason I'm giving this 3 stars. Their recent decisions though? Very questionable. The AI age verification, the recent scandals, the lawsuits, the predatory people, and the ways they try to fix it have all been met with disapproval.

They recently sued a Youtuber named Schlep, for trying to, and catching a number of pedophilic users on the platform. As well as suing Youtuber Ruben Sim in the past for trying to present systems that would make Roblox a safer platform.

They need to swallow their pride, and let someone else help with their issues for once.

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

Appeal and Decisions moderation

Was falsely enforcement banned this month roblox claimed I owned an account under a name that I never have owned. I reached out to roblox under the appeal and decisions tab over 40 email support tickets and all were denied within 5 minutes or longer. I tried to select support under a different reason which lead me to getting in contact with a human except they all end up telling me to create a ticket under appeal a decisions tab which is just a robot that automatically rejects your appeal request without a staff reviewing it. Lost over 8 million robux on my account this websites support team is truely a joke if you have any collectible item I reccomend selling immedietely before you are false banned and have 0 hope of getting unbanned the situation I am currently facing.

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

Roblox crushed my dreams of creating a game

My life dream is to create a game and I heard roblox was the way to go so I downloaded the game installed studio spent real life days grinding to make my game, for roblox to crush my soul because they now ask 11 euro,s to make my not violent game for all ages instead of 16+ and I don't have that money for roblox so roblox if see this just remove this awful cashgrab

June 24, 2026
Unprompted review
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Rated 1 out of 5 stars

no.1 data collection sites

no.1 data collection sites, will sell your personal information, is sponsored by the IDF..... makes underage children scan their faces to play normal games.. makes pedophiles normalized so they can rape more little children... has microtransactions, doesnt have ads but has very sensationalized sponsored games which are corpo goyslop. has a big emphasis on A.I too, slop
is a slopfest of investor listening, pedo, ai, crime, money, addiction, unoriginal games and more pedophiles

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

pooo

the game is just dog shit dont play it keeps logging me out every time i leave the game and its fugging annoying take this shit off the internet

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

Roblox has gone to shit.

This app has been great ever since they have separated the age groups and fortified censoring, banning, and parental controls. This has made it easier for predators to find young children and has made it frustating to play as many games have been removed from being allowed to play.

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

Roblox gotta lock in

Take away the stupid age verification this game is for 12 year olds it’s dumb that we need face verification for a kids game it’s your little business fault for letting older people that are in there 20+s join Roblox

And the verification system is terrible my friend she is 12 and she got put into a 18-20+ community if you are gonna do a face verification at-least use a person not ai

Plus the band system is also dumb because I got band for saying hello to someone while someone on bc literally said the n word like come on now

June 24, 2026
Unprompted review
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Rated 1 out of 5 stars

Lots of crisis and continues to go downhill!

Roblox, you need to wake up! This app is beyond super unsafe! There are lots of predators that prey on children! There are also lots of scammers and hackers as well! Do you realize that you are killing your own platform? Just wait till you get this issue resolved! 1. You removed classic faces by replacing them with dynamic faces that look absolutely hideously ugly! There’s nothing even special about them! 2. You also changed the platform a lot and you have been banning innocent people! We want old Roblox back! 3. You no longer can create games for free anymore! You now have to pay Robux with that which is a total scam, beyond money hungry, and money robbery! You really need to get your shit together! Or you will be banned permanently! That is all I have to say. Have a good day.

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

Roblox customer service is so bad

Roblox customer service is so bad! They simply refuse to do any work to help their costumer to get back into their user account when there´s no recovery email or number linked to the account. How on earth a child would be avare of this if it's not mandatory? They just say, sorry, but make a new account. What a great solution to a problem that actually they have created!
This is so stupid and lazy of them. Ask a few questions that only the owner of the account would know. How hard is that???

This is unbelieveble!

June 24, 2026
Unprompted review
Rated 4 out of 5 stars

Cool +- platform

The platform is cool but there are a lot of donations, so donors are very quickly passed on, but it's still a good.

June 24, 2026
Unprompted review
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Rated 1 out of 5 stars

Crap Support

My friends account got hacked and he showed receipts he had from 2024 and they still did not let him have his account back they wanted receipts from 2021, Also the CEO is terrible.

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

ABSOLUTLEY DISGUSTING

ABSOLUTLEY DISGUSTING, 10 years of my life meeting new friends, investing money and grinding games, a hacker gets on my account I have all proof that the account is mine and Roblox support just IGNORED MY REQUESTS artificial intelligence IS RUINING THE PLATFORM

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

horrid game and bans are unfairlky…

horrid game and bans are unfairlky given with their period got a very long ban for no reason for apparent harrasment horrible game for that reason and dont ban the other people who have done this and i have experienced.

June 23, 2026
Unprompted review
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Rated 1 out of 5 stars

You can't make games for free anymore

You can't make games for free anymore, you can't play old innactive games anymore as they've been removed from the platform. The entire platform is full of pedophiles, condo games (sexual experiences) that roblox refuses to ban. Roblox is now just a greedy money hungry corporation destroying itself for its investors and never thought to ask how their playerbase feels.

March 8, 2026
Unprompted review
Rated 1 out of 5 stars

Roblox 16+ old games old roblox ruined

old accounts what are unchecked and have games the games are 16+ one of my favorite games is 16+ now and now i have to wait 2 whole ass years because roblox doesnt f000000 Know the difference between a child and a teenager a reminder 13+ IS TEENAGER it should be a crime to provide IDs etc to a game just to be allowed to play some game!

June 22, 2026
Unprompted review
Rated 4 out of 5 stars

Let your children play Roblox. It is not that bad.

Honestly, Roblox isn’t that bad. I know most people here disagree, but it’s usually just complaints about the chat or age checks.

Listen to me. Roblox didn’t want age checks. Roblox didn’t want chat to be restricted. It was either this or be banned from half of the world. I’ve been in the UAE for almost a year now with no chat, yes, it’s depressing. Yes, it’s terrible. But I’d much rather have ‘some’ Roblox instead of ‘no’ Roblox.

The only reason that is infuriating me and gave this a 4 instead of 5, is the removal of classic faces. What the hell? Big part of Roblox culture gone, replaced with scary moving eyes and monster mouths. I don’t care if the faces are animated, bro. Just make them look good. Why is every face stretched out like a neck?!

June 22, 2026
Unprompted review

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