Roblox Reviews 

they dont want to refund me any money for an error they made very bad customer servace

i’ve spent over $1000 in my time of playing Roblox and my account was hacked where I have spent that much money on it has a lot of value in Roblox has done absolutely nothing they are completely an utterly useless. Apparently they have Indians working as support for them so they obviously have no idea what they’re doing or understand you. And now they have this new system where an AI chat bot talks to you so that there’s no way you can talk with a real person Roblox many years ago used to be so much better with handling things like this and now it’s shit. when I have proof of it being my account they don’t want the proof the robot does not want proof so definitely don’t play this game it’s a lot of hassle and it’s way different than it used to be

You cant do good for your assgame roblox kids uodats is bad

If you try reporting cheater's roblox tells you "thank you for the report"
"We will take action regarding the cheated"
And then be
"Eh I will do it later" LIKE DO IT NOW YOU WANT KIDS TO BE SAFE NOT LATER!!! >:(
Edit:WHY DO I NEED TO SCAN MY ID,FACE AND DRIVER LICENSE JUST TO CHAT WITH MY FREND

ROBLOX can go end themselves with the retarded ass updates.

**Title:** 8 months fighting, bank statement ignored, now filed FTC complaint

**Review:**

My child's Roblox account "lolkol3212" was hacked on October 18, 2025. I have official bank statement proof of ownership (T-Bank, April 20, 2025, 534.07 RUB, card ****5814, my name Vera Levina).

Roblox Support has refused to help me for over 8 months. They ignore my bank statement. They send automated "not enough information" replies. A support agent named Jerry (June 11, 2026) forwarded my case, but Customer Support refused again.

**UPDATE June 13, 2026:** I have now filed a formal complaint with the Federal Trade Commission (FTC) – ReportFraud.ftc.gov. I am also contacting DCBA (Los Angeles) and preparing to join the class action lawsuit against Roblox.

I am a parent. I have proof. Roblox refuses to do a manual review. This is unacceptable.

Account: lolkol3212
Hacked: October 18, 2025
Original email: ####
Bank reference: #####

**Date of experience:** April 20, 2025

The age groups. The. Age. Groups. I'd like to call developers to tell me what mistake it was, as a person who enjoys virtual roleplay. Most people aren't even the age that's in the age group, but they either want to remain there for other purposes or don't want to show their id to the internet. It's a stupid update, it's ruining games and peoples' gameplay and is the beginning push for a snowball to pummel everything you guys built.

THE GAME HAS GONE, HORRIBLE. FIRST, THEY ADDED A DIVISION BY AGE GROUPS, ALLEGEDLY FOR SAFETY, THEN YOU DON’T ANSWER QUESTIONS ON HOW TO GET YOUR ACCOUNT BACK, HORRIBLE SUPPORT IN THE WORLD. I HAVE NEVER SEEN A WORSE GAME, THE SAME BRAWL STARS IS BETTER THAN THIS TRASH, REMOVE THE GAME PLEASE

First of all due to the stupid age verification thing I can’t play with several of my friend because the are a year or so younger then me or refuse to do the verification and second of all the payment for Roblox premium is screwed if you don’t have specific bank or PayPal. Wtf? It’s stupid what they did.

(edit) there ui and stuff also lags sometimes.

Garbage website. Not the same platform anymore I joined nearly 10 years ago. Every day the platform gets worse. They terminated all 6 of my accounts (with over 4m robux together and many offsales), without any ban context given. Sent them dozens of tickets, not even 1 was made by a human. Mind you, everytime I submitted my explanation for what seems an unwarranted, false termination, they redirected me to an AI chatbot that confirms my username and email (I filled myself from the support form) then says it cannot assist further. Before I can even respond, it shuts the ticket. Such a joke. Would recommend anyone considering joining the platform or establishing a profile to resort to other alternatives/platforms. They are very unreliable and can snatch your valuables from you any time.

IT HAS HACKERS!
yes it does I was playing mm2. a person was flying everywhere around the map w out any items when it was their turn to be the murderer, they found me and killed me and so I got rly angry!! THATS FREAKING CHEATING! and so I reported them, I hope rblx cares abt it, PLUS IT'S NOT AN ONLINE GAME ANYMORE! THEY TURN THE CHAT OFF JUST BC OF SOMEONE'S FACE AND IT'S PRIVACY?? WHY WOULD I GIVE MY FACE JUST BC OF A CHAT? and they also added makeups and it wasn't adding things to the game to make it better.

Worst customer service ever! My email was hacked so I am trying it changed on my account and my sons under the parental controls! They keep asking me to send them information FROM THE EMAIL THAT WAS HACKED!!!! I keep telling them I no longer have access to it, but I can give them purchase receipts or whatever else they need as proof and they just keep asking for the same information over and over. Clearly I am not even talking to a human being as the emails sound very automated. It’s frustrating because my 9 year old can’t log into his Roblox account using the 2-step verification code that goes to my HACKED EMAIL ACCOUNT now. So all of his game progress is lost and all Roblox keeps telling me is they can’t help me with anything. I’ve asked what else I can give them and now they aren’t even responding back to my ticket. Absolute WORST and I’m very dissapointed they treat their customers this way.

I have been a paying Roblox customer since 2019, with documented purchases of over 11,000 Robux (~$140 USD) across dozens of transactions. My most recent purchases are from 2025-2026, and I have a created group, large inventory, and years of progress on my account.

Due to a technical error during app installation, my account was incorrectly assigned to the VNG (Vietnam) region. I am a citizen and permanent resident of Belarus — I have never lived in or visited Vietnam, and I do not possess any Vietnamese identification.

Because of this incorrect region assignment, I am denied access to features I have paid for:
❌ Voice chat blocked
❌ Text chat severely restricted
❌ Region-restricted content unavailable

I contacted Roblox Support multiple times (Ticket #172240124 and others). My case was automatically routed to "Roblox - VNG Support" in Vietnam, who responded with a literal copy-paste:

"Your account is currently subject to the terms and conditions of VNG in Vietnam, and unfortunately, changing to or from the VNG region is not permitted. If you wish to use Roblox with a different region, you would need to create a new account."

So Roblox's "solution" for me — a paying customer of 6 years — is to abandon my account, lose all my purchases, lose my created group, lose all my progress, and start from scratch. Meanwhile, they continue to accept my payments while denying me service.

Roblox Global Support refuses to intervene, redirecting me to VNG. VNG Support refuses to help because I have no Vietnamese ID — only a Belarusian passport. I am stuck between two support teams who refuse to take responsibility.

This is not just a technical issue — this is a consumer rights violation. A company cannot accept payments while denying customers access to purchased services, then tell them to "just create a new account."

I have filed a formal complaint with the Better Business Bureau (BBB). If Roblox continues to ignore this issue, I will pursue this matter through every available consumer protection channel, including chargebacks with my payment provider.

All I want is for my account region to be corrected from "Vietnam (VNG)" to "Global/Belarus." I am willing to provide my Belarusian passport as proof of residency. No refund needed, no account deletion — just fix what your system broke.

Avoid Roblox if you care about owning what you pay for. If they decide your account "belongs" to a region you've never visited, they will lock you out of your own purchases and tell you to start over.

Disgusting and useless human support. Absolute bots.The customer service of this company is a complete joke. I spent several days trying to recover an account that I have full internal knowledge of. I provided the exact registration date, locations, active VPN usage, exact friend count, and specific avatar items.Even after my case was forwarded to the "specialist team," the human agents acted like brainless robots. They completely ignored my explanations, copy-pasted the exact same automated macro responses, and kept looping me back to the broken self-service portal. They literally asked for my consent to reset the credentials, asked me to confirm my username, and then just closed the ticket without doing anything in the database.They do not care about player security or helping real people. Lazy, incompetent, and heartless. Zero stars.

me and my friends got perma banned over night for absolutely no reason. They didn't give us a reason nor warning. We both have had our accounts for about 6 years. I've spent thousands of hours on this game and spent thousands of dollars. We cannot be serious roblox. Banning the actually players instead of the hackers and the preds. All that time wasted.

While I enjoy most of the games, the Roblox Support is terrible. Particularly the human assistant. I had an old account that I needed help accessing, and their only response was to make a new account. That old account was really important to me and no matter how much I begged and offered more information, they simply replied generically, recommending that I reread the information they have already sent. I might as well have just contacted the AI Assistant at that point because it wouldn't have wasted so much time. I had to email Roblox two years ago for a separate problem, and they were equally as unhelpful. I recommend using Youtube or Google for any questions because Roblox Support is essentially a generic, time-wasting resource that may as well exist as decoration rather than serving any real purpose. The age verification stuff is pretty frustrating too because when struggling to access my account two years ago, I used a Youtube life-hack to try and access it by attaching my email then attempted to remove my email from my account using an age change of 7 years old. It did not remove the email, but did lock my age at 7 years old. I emailed Roblox Support about it then and they did absolutely nothing. They're very lazy, offering no help. As an app itself beyond this though, I enjoy the games, but I feel like as a minor there is still a very real threat of predators on the games even with the age verification.

Roblox used to be fun but nowadays it's just straight up A.I slop like age verification, age groups and divided sections and AI games. Roblox is now AI slop

If I could, I would give it a Zero. WEIRD GAMES, BRAINROT, just awful. Though the creators are geniuses in money, because they made money from this binbag version of fortnite. Also the ai may steal your picture for money for roblox.

There once was a game called "Lay on ninos lap", I played it for a whole of 10 minutes, lost some new friends I met in the game and I got scammed. At the end of the day it was an obby game and I couldn´t lay on her lap. Wasted a whole 10 minutes for ts.

awful

dont bother causes so many bugs