I bought some new Mammut Kento Mountain Boots and used them once on a winter route. The rubber toe cap split immediately on one boot. Rock and Run declined to process a warranty claim despite their a... See more
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Having spent a lovely week walking in the Lake District, we popped into the impressive showroom on our way home to Wales. I needed some advice on walking boots as mine were no longer waterproof. Ex... See more
Great in-store customer service from Nick, who gave us really helpful advice re. sleeping mats. We are so pleased with our mat purchase and the super-lightweight quilt is just fantastic too. Very conv... See more
Recently ordered some items, one of which was a compass with unbalanced needle. Customer service was excellent. I emailed late in the evening, first thing next day received email explaining what Rock... See more
Company details
Information provided by various external sources
We are an online rock climbing, mountaineering and hill walking equipment shop located in Cumbria UK. We have been in business since 1983, originally as a well known retail outlets in Ambleside and Sheffield. Today our HQ and mail order warehouse is situated at Sandside near Milnthorpe. We welcome personal callers to our warehouse for 'Click and Collect' or if you are in the area, just to say hello. You can find us on Google Maps by using this link http://goo.gl/maps/3bSnM
Contact info
Unti 6, Shoreline Business Park, LA7 7BF, Milnthorpe
- +44 (0)15395 64540
- info@rockrun.com
- www.rockrun.com
Hasn’t replied to negative reviews
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Excellent and prompt service
There were problems with the product that I purchased, but none with Rock + Run's service.
Good prices, good service, friendly website.
Payment process was a little confusing (enter payment details after submitting the order), but worked without any problems.
Great service, great prices!
Great service as always, have had a long break from climbing but am happy to see that rock + run are still a fantastic website and provide a great service.
Thanks
Good kit, well priced, reliable service, a company you can trust.
I really like rock and run, they have all the right kit and its at a good price. It's my favourite shop on line, would love to call into the actual shop. If I had loads more cash I would be in their fir hours!!
Great prices and service with sizes that most shops don't stock
Fantastic prices for the Rab aeon base layers even better that Rock and Run stocked XXL so I could get some that fit, great price for the 240cm climbing sling and camp nano QuickDraw. Super fast postage and good value for money overall recommend to all
Great price, great service
Rock and run had the best price and excellent efficient service with the goods arriving within 48hours of ordering. It wasn 't long before i returned to order more of the same!
Good, quick service, was not in the shop more than a few minutes
Efficient, was able check online availability and price before visiting shop no messing about, just in and out. By calling at shop I was able to avoid delivery charges
good company to deal with. order arrived promptly
Easy to order. Phoned company with enquiry which they were very helpful with. Would definitely use again.
good deals and fast shipping
Very quick and efficient service
30m climbing rope ordered and delivered within 2 working days. Easy to use website and product well packed for delivery. Very pleased.
Good customer service
Had a delay on 1 of the items i ordered, but was informed on the same day of this and kept updated. Couldnt ask for more, will shop again.
Top drawer service
Another excellent transaction with R&R. Fast delivery and outstanding comms really makes them stand out from the crowd
fast free delivery, cheap prices
Good price and fast delivery, no complaints.
Excellent service all round
I've used Rock+Run before and i have to say that it's been an enjoyable online shopping experience as usual. The website is easy to navigate and the step to follow to checkout are simple. The postage was excellent (Royal Mail first class) and my parcel arrived 3 days after the new working year started (i ordered new years' day 2014). excellent service all round!
Great
Brilliant, ordered a rab jacket for £150 off the rrp, never used sage pay before but all went well, as always the delivery wasn't really fast but that's royal mail and I always receive my items late from royal mail, please consider ordering from this great independent company.
Perfect brand's choice, excellent service, interesting sales, you can trust.
Fast Delivery time
Great looking pair of boots at a great price I bought the La Sportiva Trango S Evolution GTX , yet to try them out they felt a lot stiffer than I thought they would be, but very happy with my purchase and I would definitley recomend Rock + Run to buy from.
Buy with confidence!
Ordered a Western Mountaineering sleeping bag very nice to talk to over the phone very helpfull and quick delivery if you buy anything from them buy in confidence excellnet shop.
Cheers Mike
Good prices great service and information.
They just have really good products at very competitive prices. If your not sure what you want, drop them a bell or email and they will give you some sound advice. Delivery times are quick and your kit is always well packaged. They are my go to outdoor company.
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