I bought some new Mammut Kento Mountain Boots and used them once on a winter route. The rubber toe cap split immediately on one boot. Rock and Run declined to process a warranty claim despite their a... See more
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Having spent a lovely week walking in the Lake District, we popped into the impressive showroom on our way home to Wales. I needed some advice on walking boots as mine were no longer waterproof. Ex... See more
Great in-store customer service from Nick, who gave us really helpful advice re. sleeping mats. We are so pleased with our mat purchase and the super-lightweight quilt is just fantastic too. Very conv... See more
Recently ordered some items, one of which was a compass with unbalanced needle. Customer service was excellent. I emailed late in the evening, first thing next day received email explaining what Rock... See more
Company details
Information provided by various external sources
We are an online rock climbing, mountaineering and hill walking equipment shop located in Cumbria UK. We have been in business since 1983, originally as a well known retail outlets in Ambleside and Sheffield. Today our HQ and mail order warehouse is situated at Sandside near Milnthorpe. We welcome personal callers to our warehouse for 'Click and Collect' or if you are in the area, just to say hello. You can find us on Google Maps by using this link http://goo.gl/maps/3bSnM
Contact info
Unti 6, Shoreline Business Park, LA7 7BF, Milnthorpe
- +44 (0)15395 64540
- info@rockrun.com
- www.rockrun.com
Hasn’t replied to negative reviews
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Great carabiner at a great price
It's winter in the Gorms your belay points are out of reach you need a big carabiner on your harness to accommodate numerous knots. This is the Crab for you.
very goo d price and quick delivery
Excellent prices and reliable and fast delivery. 10/10 satisfaction!
awesome product, price and service
Great deals, the shoe size guide was also really sound, I got the exact size I needed. The service was also really quick.
Amazing service
I made two orders (2 pairs of shoes each).had some issue with a size and had to returned them back.money was received within 2 working days.cust service- amazing.very friendly guys.
Will order again from them.
good prices, reliable service
rock and run have a good selection of gear and at good prices. I regularly check their deals as i have often picked up a bargain.
Good, solid mail-order service
I bought some shoes from Rock + Run over the internet. They were in the sale - I was buying on price. It was a keen price. Delivery charges were reasonable and the shoes came within the time frame suggested. The shoes were as ordered and in perfect condition. A good, solid service which I would recommend to anyone.
fantastic service
1st Class Service
I ordered a Rab Plasma jacket on 30th December. It arrived promptly ,well packaged on 2nd January Well done for the excellent service.
Perfect.
Smooth easy purchase. Prompt swift delivery despite the holiday season closures. Perfect!
A great deal, speedy delivery, and love the newsletter!
Quick delivery, great value, what else can be said?
I can't add anything more. Ordered over the festive season and was dealt with immediately.
Excellent price and prompt delivery between Christmas and New Year - recommended
Always very pleased with the price offered by Rock + Run. Order was delivered on the advertised date, and everything was in ship shape. Good work!
Amazingly fast!!
Ordered on the afternoon and it arrived the next day! Brilliant
Excellent service and fast delivery
Excellent product for half price. I ordered the wrong size but I am very happy that the returns/replacements policy is so easy to use, with free postage for the first return
have used before and will use again
good prices and good service, never have had any problems what so ever.
Great service - fast and helpful.
Bought the wrong size online, phoned up for advice 'no problem' so sent back and swapped straight away. Had refund and new jacket within 3 days - easy. Very helpful and professional.
Climbing shoes arrived the next day!
Called Rock and Run, they were patient on the phone and did not fob me off to use internet. My climbing shoes arrived the next day, I was astounded, will use these good folk again I am certain!
Excellent service
Excellent service, ordered on christmas eve which fell on a wed and received the goods on the monday the 30th. Also happy with the la sportiva boots as well.
Bad information about international shipments
I ordered an item that they can't shipped to spain, but web system shopping doesn't explain it so. Therefore, I payed by credit card and several days after I am still waiting for refund!
Good job.
The shipment, product, packaging & delivery were in high standard.
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