Rockstar Games Reviews 

1,765
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, most reviewers were let down by their experience overall. Many people found customer service extremely poor, often characterized by unhelpful automated responses and a lack of direct human assistance. Customers frequently encountered issues with account access, including being locked out due to two-factor authentication problems or email changes, and reported difficulties recovering their accounts. Reviewers also experienced product-related problems, such as persistent game bugs, crashes during missions, and unfair account suspensions that wiped progress. Many users reported that support tickets were frequently closed without resolution or marked as "solved" prematurely, often after receiving unhelpful automated responses. Customers also described being caught in frustrating loops, repeatedly asked for information they could not provide, or advised to create new accounts and repurchase games.

What people talk about most

Customer service

Customers consistently note negative experiences with customer service, with many describing it as the worst... See more

Product

Customers express significant dissatisfaction with the product, citing issues with game functionality and... See more

User experience

People report negative experiences with user experience, citing issues such as being locked out of accounts... See more

Staff

Users describe negative interactions with staff, with many reviewers expressing strong dissatisfaction and... See more

Customer communications

Consumers find contact to be a frustrating experience, with many reporting difficulties reaching support and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

THE WORST CUSTOMER SERVICE EVER! Nothing but automated replies that are completely useless! They've activated a 2FA on my account that I never put in place, and now I'm locked out because I've switch... See more

Rated 1 out of 5 stars

Had my 2fa authenticator on an old job phone i turned in 4 years ago. Tried to get my account back. Got continously directed in loops with bots and automated answers, never getting any help from actua... See more

Rated 1 out of 5 stars

The sad story is that they did make some of the most wonderful games ever. But their problem solving leg is non existing, horrible and the worst ever. No matter what your problem is, their suggestion... See more

Rated 1 out of 5 stars

Non existent support. If you need to talk to an actual person that is not possible.. I have made 4 tickets about 2-factor authentiation. Detailing the issue but every time i get an auto reply from a... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

The official website of Rockstar Games. Publishers of such popular game franchises as Grand Theft Auto, Red Dead Redemption, Max Payne, Bully and more.


Contact info

1.2

Bad

TrustScore 1 out of 5

2K reviews

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No history of asking for reviews

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1.2

All reviews

(1,765)

294 reviews in the last 12 months

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Rated 1 out of 5 stars

Grand Theft Auto V Online complaints

Grand Theft Auto glitches...

So I have a number of gripes regarding GTA V Online:

1: You are allowing players to troll and grief other players by cheating and going into God Mode (GM for those who don't know, it's when a player becomes invincible during gameplay). I have reported these players, uploaded videos of them taking repeated headshots with no impact to their health or armour, but these same people continue to exploit the same glitches Rockstar are aware exists. Patch the glitches or ban the cheaters R*!

2: What's with the precision rifles? They cost $450,000 (about £5.50 in real money) and you don't even get a proper scope! Absolute rip-off.

3: Often when I log off at night, I'll have in-game money in both my cash and bank balance, but when I log on the next day, both balances are at $0 - spend ages doing missions ad grinding so I can start the next day with plenty of money for armour and ammo, only to find all my money has gone. Very disheartening.

4: What's the point of going "Ghosted" to a player in God Mode, if they can bypass this by simply setting a bounty on you?

Come on Rockstar, we know you're busy on GTA VI but please sort this out! You've had since 2013 to iron out these glitches.

May 21, 2026
Unprompted review
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Rated 1 out of 5 stars

Double charge on gaming

I purchased the game over 10 years ago, I don't have my original account anymore, which is under old email account but I lost both email account and game account, I would like the game to be activated in my current account. Rockstar custom service, said the game can be activated with one account and can be activated one time. This is ridiculous, I already paid for the game, I should NOT asked to pay for this game again.

April 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Gut wrenching experience

Horrendous game balancing.
If you're looking for a friendly lobby might aswell look out for santa claus while you're at it.
You will get griefed no matter what you try to do in this let down of a game. Everything is severely overpriced and payouts underwhelming. The community sucks and lacks human emotion. A tip from my own Personal experience: if you are bold enough to waste money on this game you might want to include a psychiatric treatment aswell since you will inevidebly take braindamge trying to play it. (Story mode is pretty neat tho)

May 19, 2026
Unprompted review
Rated 2 out of 5 stars

New daily sell limit update

GTA Games overall good been playing it for over 12 years now but can I just say with the new weekly update why the actual heck is there a sell limit just for deluxos? Bro I don’t care I’m trying to do my sentinel xs daily sell passive income glitch and rockstar has decided to be a weirdo and make them go from 1 million daily sell to 11,318 this is absolutely ludicrous there is accounts with seven billion just get rid of it and bring back the normal sell money, might stop playing this game it’s went to absolute shite the past day so rockstar I hope you see this and fix it right away

May 14, 2026
Unprompted review
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Rated 1 out of 5 stars

I wanted to change my email address...

I wanted to change my email address. How hard can that be? It gives an error message that I can't get past. Impossible to resolve it seems as one of the many automated BOT replies to my support ticket just sends a link back to where I had already submitted a ticket the first time round, now marked as resolved. And their email account is either NOREPLY or mailbox full. Looking on Steam many others have had the same problem. Not good enough and I'll think twice before buying another Rockstar game.

May 14, 2026
Unprompted review
Rated 3 out of 5 stars

greedy often???

i personally havent had issues with rockstar support but several of my friends have and its disappointing to see to say the least. y did they feel the need to buy the game again? is the support really that horrendous? wish more people could enjoy their games like i do, though they do have a horrible fanbase.

May 13, 2026
Unprompted review
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Rated 1 out of 5 stars

there is no customer support

there is no customer support, i opened multiple tickets trying to get help. I open a ticket so i can get help with my accoun and noone talks to me, they have an automated response and just close the ticket - mark it as resolved - people that have closed my tickets for no reason are - Arthur T, Kristy M, Doralee C, Karolina G, Seana T - Rockstar should fire them all - they are a multiple billion dollar company, they can get better support - yes i might seem like a loser but after a long day of work tryna hop on a game resolve an issue and actually just enjoy some free time, or actually getting some help - thats all i want . Rockstar please fire all these people Arthur T, Kristy M, Doralee C, Karolina G, Seana T , and get people who actually wanna provide some assistance and are happy to help.

May 13, 2026
Unprompted review
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Rated 1 out of 5 stars

NATURE OF COMPLAINT

NATURE OF COMPLAINT:
I am filing this complaint because I am entirely locked out of a software product I legally purchased, and Rockstar Games' automated support system is preventing any resolution.

BACKGROUND & PROOF OF PURCHASE:
On June 24, 2021, I purchased "Red Dead Redemption 2" on Steam for my Steam account (Username: meninblue).

Steam Transaction ID: 2920003547118239100

Payment: Mastercard ending in 09

SteamID64 provided to support: Yes

THE ISSUE:
To play the game on Steam, it forces a connection to a Rockstar Social Club account. The Rockstar account currently linked to my Steam profile uses an old, inaccessible email address (or was set up incorrectly). Because I cannot access that specific email, I cannot play the game I bought.

SUPPORT FAILURES:
For the past 14 days, I have been trying to recover access. I opened Support Ticket #36690978 and submitted the official Steam purchase receipt, my SteamID64, and transaction details. These are the exact proofs of ownership Rockstar requires.

However, no human seems to be reviewing the evidence. My tickets are repeatedly closed with automated, copy-paste responses stating they "cannot verify ownership" simply because the contact email differs from the inaccessible one on the account.

To make matters worse, as of today, Rockstar's Account Recovery web form is throwing technical errors, completely cutting off my ability to contact them or submit further requests. I am trapped in an automated loop.

DESIRED RESOLUTION:
I am requesting that a human supervisor at Rockstar Games manually review my provided Steam proof of purchase, verify my ownership of the 'meninblue' Steam account, and update the email address associated with my Social Club account so I can finally access and play my game.

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

Dont bother ever reporting anyone for…

Rockstar has profited 10.2 billion dollars off gta5 to date. They expect to profit 60+ billion from gta6. Yet they do not ever listen to the actual players..... No matter what, they ignore everything you have to say.
Save your money for a company that actually cares about their players.

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

Congrats Rockstar

Congrats Rockstar, you’ve done it again – 60€ for a game I literally cannot playReview: Oh wow, another masterpiece from Rockstar Games!
I just dropped 60 EUR on Red Dead Redemption II on Steam like a responsible adult, only to be greeted by your legendary Error 1.500.7 every single time I try to create the mandatory account. “Leider kann die Anfrage derzeit nicht bearbeitet werden.”
How poetic. Truly a work of art. Almost as impressive as your 15-year-old backend infrastructure. I’ve tried everything short of sacrificing a goat to the Rockstar gods:PC, mobile data, different networks
With VPN, without VPN
New emails, new usernames, DNS changes, router resets, incognito, time sync…
I’m an IT network engineer and even I can’t get past your clown show.

Your support ticket system? Also broken.
Your support email? “Outgoing only, lol we don’t care.”
Your entire account system? A sad joke from 2008 that somehow still survives in 2026.Thanks for taking my 60 bucks and giving me literally nothing but frustration. Really top tier customer experience. I’d rather play cyberpunk launch version again than deal with your garbage launcher. Never buying another Rockstar game. You people are a disgrace. Thank you for your attention to this matter, you absolute legends.

May 5, 2026
Unprompted review

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