The dark chocolate mint creams were a gift for a friend who usually has Benedict’s. He enjoyed the chocolates. However, I was offered one to try and although the chocolate was a better quality, with a... See more
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Review summary
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Nadeem and team at Marylebone are very customer focused. Manufacturing could do better in making sure there are fresh Mint Creams at the store in the morning, but it's a small point.
I bought some chocolates to try and placed a small order seven days ago. The delay in shipping was significant enough that I had to contact you myself to find out what was happening. When I... See more
Excellent products, exemplary customer service in resolving the problems that I ALWAYS encounter when ordering from Rococo online.
Company details
Written by the company
Rococo Chocolates is a luxury British chocolatier. We are renowned for our handmade award-winning chocolate, exceptional flavours, original packaging and creative products. We are the go-to place for thoughtful gifts, from small attentions to extravagant gestures. Visit our London shops for stylish chocolate gifts.
Contact info
3 Moxon Street, W1U 4EP, London, United Kingdom
- 020 7935 7780
- customerservice@rococochocolates.com
- www.rococochocolates.com
3.8
Great
1K reviews
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Hasn’t replied to negative reviews
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As always deliciousness delivered
As always deliciousness delivered..the very best chocolates you can buy.
March 15, 2024
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Easy
Ordering online was very easy.
Delivery was the following day which was really helpful
March 22, 2024
I ordered two items. Still no comment from you Tuesday
I ordered two items. Only the box of Choc ginger arrived. Not the dusted almonds.
Regards
Lonny
March 22, 2024
More delivery options
Haven’t eaten the Easter eggs yet (for obvious reasons) but if they are as lush as last year…
Odering easy and prompt delivery.
My only issue is that parts of the order are often delivered separately. This may suit business needs so fair enough but would like the option for delivery when entire order can be shipped.
March 22, 2024
Excellent experience…
Excellent service and wonderful chocolate 🍫 . Well recommended! Have used Rococo at Easter for the past three years and will continue to do so. Well done!
March 21, 2024
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Very unhappy
I only received one of my items! No explanation! No delivery note!
March 26, 2024
Unprompted review
The eggs were not wrapped up and…
The eggs were not wrapped up and arrived cracked. No one has responded to my emails.
Edit - they sent a replacement after a few days, this time wrapped properly.
March 18, 2024
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Excellent chocolates
Excellent chocolates. Excellent service. Five stars all round!!!
Thanks so much.
March 17, 2024
The fact that they arrived quickly and…
The fact that they arrived quickly and safely and are sugar free!
March 13, 2024
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Great quality Easter egg
Great quality Easter egg, as usual!
With an extra free gift, that were delicious!
Fast delivery & we’ll packaged.
March 10, 2024
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I was a little underwhelmed when I…
I was a little underwhelmed when I received my order of seagull eggs.
The are a gift for Easter, so the recipient hasn’t tried them yet, but I think it would be helpful to give a size of box on the listing, as well as the weight, as they are extremely small and not what I was expecting.
March 5, 2024
Happy Mum, happy experience.
Ordered some cocoa-dusted almonds for a Mothers’ Day gift. They arrived promptly; were exactly as hoped for and, I understand from my Mum, absolutely delicious. So everyone’s a winner! Thankyou.
February 28, 2024
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