Downloads Rogers 

Rogers technician cut Bell's coax cable that was providing service to our upstairs neighbors and used it to hook up our internet. He buried what remained of their cable under the ground to cover up his tracks.

That was our most recent experience. I have watched family members deal with Rogers for many years, and 1.2 stars is generous.

The Bell technician who came by to fix the issue let us know that this is considered normal for Rogers technicians to do to poach clients from Bell.

Fraud! Fraud!
They promise you things but do not deliver it. In promotion they were saying you will get free ear buds it's been 2weeks I do not get the ear buds. Very bad customer service. Now Rogers is saying it's not our responsibilities to get you earbuds it's Samsung. If they did not give you with phone you won't able to get it.
Very bad customer service their answers are confusing and not clear. Please do not get flattered with their good promotions. I was with fido and they were best. They deliver you what they say.

Cancelled services in April with a better offer from Telus.Paid off Rogers in May have an invoice showing services canceled.Rogers says my Apple Watch not cancelled and continued to bill me for services I never received or wanted .Spent many hours trying to resolve this issue .Filing a complaint with the CRTC .A terrible horrible company customer service doesn’t exist.

I just got an account with Rogers because I have heard such great things. But to my surprise, I am everything but satisfied. I am so utterly disappointed in Rogers and most of their agents, as I have been told on numerous occasions that I qualified for a new tablet and was rejected and told that I no longer qualified. Rogers gets you interested in a deal and all of its components and then as soon as you’re locked in; they take out those components making that “deal” just as boring as the rest. I highly, highly recommend NEVER using Rogers as your provider. They almost always promise you things that you can’t have.

I am new to this country and decided to start with Rogers!
The process to get a new service with miss Cathy was fantastic but until the technician showed up to my door!
Absolutely unprofessional, no ID visible, I asked for his name and he said I don’t need to know his name!
I called many different people yesterday and no one was helpful! Very rude!
To add an account the phone call was answered 1-2-3!
To cancel the order, cost me 2 days!
The account is under my wife’s name and I am an authorized person to handle the account on our 3 lines phones and internet!
When I called to add ignite to our home, they didn’t ask if my wife is present, but when I was canceling, they asked for my wife’s presence!
It doesn’t make sense!!!!!!
I make sure that I switch my phones and internet to another company!
People, open your eyes, Rogers doesn’t care after you become a customer!

The worst internet service I am experiencing and very soon I am going to switch to another ones because of interruptions and disconnection for day and never stops

I have phoned TWICE to try and arrange a viewing of a property and TWICE nobody has bothered to get back to me. I will send a letter directly to the owner of the property and tell them they are missing out on an opportunity to sell their property to a cash buyer!

Rogers is clearly the worst company to ever consider going to for anything. Their customer service is horrible and I had extreme difficulty dealing with their "insurance" company last year. I upgraded my phone August 21/20 and received a new one Sept. 2/20 which had a crack down the camera. I immediately contacted them and after speaking to numerous people, they finally said they would send me another one within 2 days. It has been 8 days and I was just told to wait a couple more days or drive 3 hrs, 45 minutes one way to pick it up at a kiosk. This company should be shut down! I have never dealt with a company as bad as this one in my life! As soon as I can get out of my contact I will be going to another cell provider!

Such a terrible experience. After calling and staying on hold, 30 min later I got an agent who Progressively placed me on hold numerous times throughout the 1.5 hour call. When returning my netbox equipment at the local store as directed, the agent had entered a cancelation and not a move and replacement work order. I am now on hold again and the store will not do anything.

I think is a garbage carrier in Canada they are so lier I was with Telus before I changed my sim cart to Roger last year and I bought one phone with two years finance they took money from my account for two phones and never refund it after that when I receive the phone it was open box and there wasn't headphone in the box I called them to send me headphone but they never sent it to me so I change my sim cart again to Telus last week they called me from rogers and they told me if you come back to rogers we’ll give you good deal I told them I have three sim cart what's your deal for me they told me we’ll give you 15 GB internet+ Unlimited Call and text for one sim cart and Unlimited call and text for other two sim cart + one tablet with sim cart with two GB internets for gift and they told me you should receive it between three to five business day today is 15 days I call them today and they told me you have no order to receive I don't recommend to you guys

My experience with Rogers was horrendous. I was lied to, conned, and berated. Just thinking about my experience updating my plan makes me angry.

Okay, I need to rant. I have been with rogers for at least ten years and NEVER has it been good. They make so many excuses and fake promises. I wish I could switch to another internet provider but my parents don't listen to me and listen to all of rogers lies. STAY AWAY!

Rogers is probably the worst network I have seen in all my life! They hide all cost! They just billed my wife $1,729 in sept! They said it’s overage charge for international calls. We tried to reach an agreement but they said nothing can be done. My wife does not work! I have told them to kill us. We can’t afford even $500

Hello I am very sad about Rogers fraud billing methods I came Canada 2017 that time to using Rogers first time I was take 2 year contract all the time got extra data usage billing then I changed my plan unlimited plan month starting after 2 day’s Rogers message 90%data usage done at home wifi outside only data usage 10 GB data usage 2 days done and every month ethra payment changes also coming I am very sad to says I lost lots of money

Cheaters and con artists who did not notify me of an outstanding balance, put me in collection, and now won't tell me which agency has the debt so I can't pay it off. Evil corp who doen't care about anyone except padding their family's fat billionaire pockets.

I took a bundled internet, home phone, and cable connection from Rogers on 12th June. My internet speed was so really bad so after doing troubleshooting with rogers I canceled the line on 20th June. I was told that I would get a full refund since I canceled within 8 days. They finally refunded me after 4 phone calls and almost 5 hours of total hold time.

After my first call no refund came so I called them and they said they are waiting for me to return the device. I told them that I sent the device and it was received by them and they said oh yeah I should get a refund within a week.

in July my account was charged 27.27. In August I was again charged 185 dollars. I took my credit card information away so they couldn't charge my account.

After another 4 calls with them (the last call being 2 hours 50 minutes) yes that's correct. they finally refunded agreed to refund me.

History with rogers is approx 15years, 1line to a family plan with 4 lines as kids have grown into phones.
When covid hit, iwas forced to close down my business. Im struggling without that income still, making partial payments every 2 weeks. Rogers is about to SUSPEND mine and my childrens phones they said in an email today!!!! im a care worker and need my phone when in comminity for emergencies an kids need phone when out and about. Terrible service. Horrible stress on top of living a nightmare. Thanks rogers.

Simply put: I'm happy Shaw has entered the wireless market in BC. Rogers offers terrible service and overcharges across the board.

Extremely bad customer service. They have changed all their subsidy plans that were there before 2 years when I started my contract with Rogers. Now those plans no longer exist. I am still paying the same amount that I paid earlier even though now my device is at 0. So I must either change my plan to infinity or upgrade and get a new phone. If I want to upgrade and get a new phone, I will have to change my plan to infinity and all the other 3 lines that are under the main line under my name have to change as well which will increase the price for all others. If I want to change to the basic infinity plan without a device, even then it changes price for all the other 3 lines . I was with Rogers customer support for an hour last week with no solution and even today for 1 hour and 30 minutes with absolutely no solution . WORST company to be with. I am going to leave Rogers and choose another network.

Was with them for years and they just got worse and worse. You cannot call and handle anything in under 1 hour. Took me 2 hours on the phone to simply cancel the service. Plus the prices are ridiculous. They are on the down slope for sure.