Rook Matthews Sayer Reviews 

Neil has been our mortgage advisor for our recent house purchase and we honestly couldn’t recommend Neil enough! From start to finish, he was absolutely brilliant and made what could have been a very stressful mortgage process feel so much easier.

Neil was always there to answer our questions, explain everything clearly and keep us updated throughout the whole process. He was incredibly patient, supportive and went above and beyond to help us get everything sorted.

Buying our first home was a huge step for us, and having Neil there to guide us through it made such a difference. We always felt like we were in safe hands and that he genuinely cared about getting the best outcome for us.

Thank you so much, Neil, for all your hard work and support. We’re so grateful and couldn’t have asked for a better mortgage advisor.

Best Estate Agent service that we have ever had. The staff are wonderful and nothing is ever a bother for them. Steven and Sian mostly dealt with our sale and they are so professional and really nice. It has been a great experience from start to finish and would never use anyone else.

Couldn't recommend RMS more.

From valuing, marketing and selling my house to helping me purchase my current home, they have been supportive throughout and maintained constant contact.

So grateful for all their help!

Would highly recommend Michael Storey, was great from start to finish, excellent communication, quick at responding to any queries I had, thank you 😊

After using RMS in Whitley Bay in 2025 had no hesitation in using RMS in Ashington for the sale of Mams property.

Great service from Graham , Wendy and the team .

100% would recommend !

The team were friendly, courteous and helpful through my sale I would absolutely recommend to anyone selling or buying their a home.

LDyos

Big thank you to Michael. Always keeping us up to date with all progress and being helping with questions

Really great service, professional and friendly throughout the purchase. It's a stressful time moving but RMS were patient and answered all my queries quickly.

Staff were rude and uninterested in my concerns. No longer feel comfortable discussing anything with them. Would not recommend to anyone looking to rent with a fair and friendly estate agency. However, I acknowledge that this won't be the same with all staff in all branches, perhaps just my nearest one.

Michael has been so helpful throughout and can’t thank him enough for how easy he has made the whole process for me being a first time buyer!

I didnt buy with rms in the end but i used their finance consultant Alistair bowman
Alistair and the staff at Ashington branch helped me massively with unforseen problems within the purchase of my property 100% would recommend

Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advice, always looks for the best deals, is proactive and thorough when resolving any issues, and very responsive to any questions raised. We can’t recommend Alistair highly enough.

From start to finish everyone at RMS was so transparent, responsive and helpful.

David explained the whole process to us and really took the time to listen to what was important to us.

Natalie was fantastic at keeping us updated at every stage of the process and was always available to talk things through or to keep communication flowing between all the different parties and Chris was always so cheerful and helpful.

We would highly recommend to anyone.

Highly recommend Michael, professional and friendly service

Great advice and service throughout the sale process from the team at the West Denton Branch. We were kept fully informed as to what was going on. Thank you for making everything go so smoothly.

Fantastic service from Alistair throughout the process. Really informative and helpful.

Staff were responsive when emailed or phoned and kept the conveyancing process going. They had a good relationship with the local solicitor I was using which also helped. Selling a house seems to take ages these days but all the staff at RMS Hexham and Leah in particular were great.

The level of service, attention to detail, helpfulness and professionalism is exceptional. I first called to arrange a valuation. Within minutes of finishing the telephone call I had received an email to confirm the appointment. This was going to be a benchmark. Every call was logged and appointments made were confirmed, any changes were indicated promptly.
At the valuation appointment our property was inspected and then we did a review of the market, the area, other properties for sale and most importantly, what we could realistically expect to achieve. It was an honest and true representation - no flannel, no unsubstantiated promises.
We appointed RMS - best decision!
They marketed our property through all available channels and media. We achieved great responses that transitioned into viewings. We sold within 6 weeks! All viewings were followed up for feedback and those responses conveyed to us, During the actual sale the team did all the liaison that was required between ourselves and our buyers, their solicitor and ours. The progress chasing was great.
We appointed RMS in Morpeth and the team there are just amazing. They are very friendly, approachable and totally professional. No question was to trivial for them to respond to or too big to be ignored. They made to whole process so easy.

Couldn’t recommend these anymore, great help from start to finish, really great members of staff.
Thanks again, much appreciated

One star as zero is not an option. Little effort shown in trying to sell my flat, which has been on the market for 14 weeks. One viewing 3 days after it went on the market. The team rarely keep in touch and don't always reply to emails. All in all, a very poor service.