Rook Matthews Sayer Reviews 

Natalie and the team were brilliant, they always got back to me if I needed them, and helped me get through a stressful process 🥴 thank you RMS

Great service from the team, from day 1. Kept informed of every aspect of the process. Very helpful and approachable, would definitely recommend and would use them again. ( but hopefully won't have to).

RMS, Gosforth branch were excellent in selling my property. The staff particularly Natalie and Eve worked well on my behalf, to promote my best interest, maintaining contact with buyer to ensure smooth progress was maintained, while keeping me up to date.

Despite it taking a while to sell, due to the fall in the market, RMS staff continued to be positive and enthusiastic in promoting the property.

A great experience working with professionals. Thank you

Staff at Fenham branch are great - friendly & professional & easy to work with.

Claire and co at West Denton were brilliant; made a first time buying experience super easy.

I had a very disappointing experience with this agency.

Communication was poor and inconsistent. I was initially told I would be contacted to arrange a viewing, but no follow-up was made until I chased them myself.

After viewing the property and expressing strong interest, I was later told it had been given to someone else, while it still appeared to be actively advertised.

Overall, the process felt unclear and unprofessional.

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updated: april/09/2026

Thank you for your response.

While I understand your explanation, it does not fully address the main concern, which was the lack of clear and proactive communication throughout the process.

I only received updates after chasing multiple times, and at no stage was I given a clear understanding of my position or how applications were being handled.

Keeping a property actively advertised while applications are already under consideration, without clearly communicating this to new applicants, creates unnecessary confusion and raises concerns about transparency and consistency in the process.

I trust that all applicants are treated fairly and in line with professional standards, and I hope that future applicants experience a more transparent and well-communicated process.

Friendly and professional staff. Swift replies. Great advice. I am very happy with my new premises

Alistair once again went above and beyond to make our mortgage process super smooth and far less stressful than it could have been. Takes his time to fully explain all aspects of the products available with reassuring guidance and regular updates on progress. Genuinely one of the, if not the best in his chosen field. Thank you 🤩

To all the staff at Rook Matthew Sayers in Alnwick. Thank you for a fabulous service during my recent house purchase. I can highly recommend your office to anyone buying or selling a property. The ladies went above and beyond and you are all absolute gems. Thank you.

Brilliant mortgage advice from Alistair once again. Got me a great deal.

Excellent service from Lorraine and staff in Alnwick

We sold quickly through them and they helped us through protracted process and we got there in the end with their help

Thank you

AM

We had an excellent experience with Alistair as our mortgage advisor. He was extremely helpful throughout the entire process, always taking the time to explain things clearly and make sure we felt confident in every decision.

He went above and beyond to support us, keeping us updated at every stage and making what could have been a stressful experience feel smooth and manageable.

We genuinely couldn’t recommend him more—if you’re looking for someone reliable, knowledgeable, and truly committed to helping you, Alistair is the person to go to.

Good service and efficient

I recently had the pleasure of working with Alistair Bowman, and I couldn’t be more satisfied with the experience. He took the time to clearly explain all of my options, ensuring I understood the pros and cons of each one without ever feeling overwhelmed. I’m so thankful for all his help throughout the process and I would highly recommend their services to anyone looking for a reliable and trustworthy mortgage advisor.

Michael Storey was brilliant from the very start. He took the time to discuss all of our options in detail and made sure we secured the best possible mortgage and rates for our house purchase. His communication was clear, he acted quickly throughout the process, and everything felt straightforward and very stress-free. We couldn’t recommend Michael more highly. Thank you again!

Kept me up to date during the process and helped chasing solicitors for documents and progress.

Quick and keen service from start to finish. Very professional, responsive, and always on the ball. Made the whole process smooth and stress-free

A big thankyou to Alayna and all the staff at the Blyth Branch, the process is going according to plan

RMS Blyth, from day 1 the team at the Blyth office have been great, they have kept me up to date and given me good advice along the way. I wouldnt hesitate in using them again and would highly recommend, a lovely team of people.