Rosefeels 

Don't buy from this company. It's a scam they have taken my money and my order is nowhere to be seen. I even paid extra for delivery and theres still nothing 2 weeks later. I have been emailing them nonstop and now suddenly after messages going back and forth I can't email them anymore.

I stupidly ordered without checking reviews. I ordered on 30th of January 4 to 8 days delivery 15th of Feb no product. I emailed saying I want to cancel my order and want a full refund. They emailed back saying they would only give me 50% because of cancellation policy. Even though they didn't deliver on time or contact me about my order. Please don't order from this company. I will be going to trading standards. I will be getting my full refund and this scam so called company will be closed down. Also they are using a fake address in the uk which is against the law if they are using it for fraud which they are. Everyone needs to get together and report this scam company I have.

Scam website from China. Do not buy from rosefeels.com. But if you want to overpay for garbage quality, pay extra for expedited shipping, and wait 3 months to get broken items, if you receive anything at all, this is the place to go!

The stone feel out after two weeks … it was a photo of my sister in law and her deceased mum … my sister in law was Devastated to say the least

Awful awful company!! Paid extra for the VIP service and the product was 3 weeks late. I contacted the company and was provided a tracking number and the promise it would arrive in the next 2 days ( it arrived 6 days later ) no refund for the extra vip service or an apology. Shocking service!!!

Very very poor late delivery service charge me extra VIP delivery 4 to 5 days I have to write 2 and helf weeks the mistake really not happy I pay £60 something pounds what a waste money I don't recommend the be careful evey one

I see alot of negative reviews for this company. I think alot of people order and don't realise where this is shipping from. I also see people saying you can't use PayPal but I was able to use PayPal.
I ordered on the 28th December and my necklace arrived on the 9th January . Which is quick considering it's coming from China to the UK.
I absolutely love my necklace and the quality is amazing especially for the price that I got with the sale.
Super customer service, very fast replies through Facebook messenger. (I had messaged on fb, insta and emailed).
They sent tracking for the full tracking through China to the EVRi depo and EVRi delivered to me the same day as it arrived to them, again full tracking.
I will be ordering again in the future.

Pity I cannot give a zero.
Shocking company. Advertise in the UK and no indication that the items come from China. I mean DON'T come from China. Christmas gift never arrived and still fighting for a refund. Stay well clear

Ordered one of their resin lamps on 3/12/22 as a Christmas present, the website stated 4-8 days for delivery.

Having had very little info from the company, I opened a claim through PayPal on 23/12/22 asking for a refund as my item clearly was not going to arrive for Christmas. Miraculously they decided to get in touch with me the same day to tell me my order had been shipped, strangely enough though, it was still in China.

I have since dropped my case as the item has finally arrived, over a month after ordering! I wish I'd taken the time to check them out before going for that last Christmas gift.

My advice to anyone thinking of buying anything from these shysters, would be to leave well alone.

My husband ordered me a personalized gift for Christmas. When we received it, it had a completely wrong name listed. When he contacted the company they wouldn't create him a correct one with what HE ordered and only offered to give him a 20% discount for a FUTURE order. When we contacted them with further issues that only a few days later it was completely tearing apart, they have YET to respond to us on how to process our return to receive a refund for this item! DO NOT purchase from them unless you want issues with your order and ZERO response to your communications to try to have it resolved! Terrible customer service - first and only time we will order from them!

Do not use this company. Appears to be a scam. My 14 year old son bought a necklace for his girlfriend on 13 December 2022. Paid £6.95 for postage. Shipping was listed as 4-8 days. We’ve heard nothing at all. Chased by email for and update and nothing. Appalling service. DO NOT ORDER.

I ordered a personalized plaque on Dec. 9. As of Dec 27, still no plaque. Took me days to get a customer service rep to respond and all I got was a tracking number that constantly says In Transit from China. We have now missed my Mom's 90th birthday and Christmas. And still no sign of the gift.

I ordered a necklace for my girlfriend and hadn't heard anything so read reviews on this company which instantly made me feel I'd been scammed because thats what alot of people are saying , so I emailed the company and within a few days they did email me. Now obviously it comes across that this is a UK site which I think is clear enough its not, BUT I did receive the necklace which took a few week and it was very good quality. I know there's bad reviews but I can honestly say I was worried at first but I'm not disappointed in the quality of the necklace. Think this company just need to be a little clearer and actually manage people's expectations and there feed back would be better.

From the quality of the necklace I do feel it was worth the wait. All Rosefeel need to do is advise on an ETA and be clearer as to it coming from China but thats not an issue.

Absolute shambles of a company, ordered my wife a present on the 3rd of December, I emailed them on Monday 19th they said its been shipped and gave me tracking info that doesn't even have any tracking, the wife now won't get her present from the kids. Gutted I never read the reviews first it's honestly disgusting

I placed an order on November 17th for a Christmas gift. It is now December 23rd and it hasn’t even shipped. This is so unprofessional and ridiculous. DO NOT ORDER FROM ROSEFEELS. I am just hoping to get my money back at this point. Obviously, my mother in law will not be receiving her gift!!! 😡

No specifics provided for the order tracking (no courier information), order was expected in 9-12 business days, but as of 15 days I am yet to receive and have not had a response to my complaint.

They don't respond to my email I placed my order on 4th of December and nothing came from their part I will report to my bank and to the police.

I ordered necklaces on 5 December. I waited some time for the shipping information, nothing came through. I contacted customer service on 13 December and was told my item was shipped and they would send me my shipping information once their system was back up which screams alarm bells. Unsurprisingly nothing received. Now it’s 19 December, I emailed this morning, no response. I will give them 24 hours to respond but will be reporting the website to my bank if I haven’t heard back. I would highly advise not using this site.

The production times on the website are completely misleading. The item I ordered from the website stated 4-6 business days and I enquired on an estimated delivery date which they could not provide me, I then followed up multiple times and was told each time it was in production. I ended up waiting 14 business days in good faith and still had no shipping notification just told that is still in production. I ended up asking for a refund (losing out on money) as it was a Christmas gift and wouldn't arrive until past new years as predicted with the person I was dealing with in the final email. I would not trust this company's dating on the website.

If I could rate 0 stars I would. I ordered 2 personalized recipe platters to be used as Christmas gifts for my daughter and daughter in law. I did so early thinking that would give the company plenty of time. Sending an email late in November I received an unprofessional email response, but 0 info about when I could expect the platters.