Rosefeels 

Ordered a personalised necklace. Took over 3 weeks to arrive from order. Within a month the quality deteriorated with the plating and colour infill of the lettering coming off. Emailed and got quick response. Half hearted apology and offered 10% discount. Clearly no care for quality of product or service. I refused and wanted a replacement. I was asked to send back to China but I was to cover shipping ( part of their returns policy but for a product less than a month old I don't expect this )

I guess I'll have to reorder for my other halfs Mothers day gift with a more reputable company, £60 down!

Horrendous experience and left felt robbed of money..

I don't normally write reviews or say this but I'd absolutely stay clear of this business. Absolute Joke!

Biggest crock of crap I have ever dealt with! Ordered a personalised bracelet with the image of a friends dog that had died…. Arrived with the picture of an elderly couple…. When I asked they said all images look different and would I accept a 50% refund and keep the bracelet! Why on earth would I want to keep an item with a random couple on it?? I also had to send it back to China which cost me an additional £15 which they then refused to refund me! DO NOT USE THIS SITE!!! Ordered in December…. Arrived January and then took until last week to get a refund

If i could give these scam artists no stars, then I would!
Paid £25 for “expedited delivery” service for 2-4 days delivery. 11 days ago, on top of my £50 order, and all I’ve had is excuses, “can I wait a further 1-2 weeks?” 9 days after order placed! ..Telling me that “everyday is an anniversary with a loved one” …my anniversary has now passed and been ruined,
They are now offering 50% refund on an order they had no intention of honouring
Business model seems to be, take an order, don’t deliver, and when questioned keep 50% of your money.
Reporting to my Bank and they need reporting for fraud! In clear breach of online and distance selling laws.

If you looking for a place to dump your money over the window then go with them . Took 2 month for my order without send me any tracking number and told me if i want refund will be charge 50-80 % on their refund policy!!! I still haven’t received the product yet after 2.5 months

My order has been delivered today-
I had waited a while.
But it was worth the wait, I was starting to lose faith-due to reading the reviews after it had been two weeks of not hearing any updates or knowing when delivery would be dispatched. However, the gift I ordered is exactly how I expected and I’m happy.

Stay away from this company. What ever you are buying please look elsewhere as you will be wasting your money buying your item through ROSEFEELS. I brought a bracelet for our daughter, for her birthday. For this special occasion I paid their special VIP service too; however, over 2 weeks later the item has still not arrived.

First they apologised stating they had an overload with deliveries.
Then they sent me an email stating it had been dispatched.
The next day I received an email from Lisa saying they were sorry for the delay and would speak to their warehouse.
Then finally received another email stating it was dispatched with a tracking number. But, the point of dispatch is CHINA so more waiting time.
Please, please, please stay away from this company, buy something else or even burn your money as you will definitely receive a better service with the latter.

Ordered Mothers Day gift beginning of March 23 and item has failed to arrive although their tracking app has said delivery has been completed.

Their customer services are asking me to go to my post office to check although their courier is listed as Hermes.

From looking at all the reviews I wish I'd have checked on here firstly before placing order.

Currently on with my credit card provider and I need to give Rosefeels 15 days to come up with the goods before I can claim money back.

Imagine charging extra for “VIP service” and “premium” shipping. Absolute robbery, three weeks later, product still hasn’t arrived… I’d hate to think when you’d receive your product if you didn’t pay extra…

Website is shockingly bad, confusing and unprofessional. Service is hilariously bad, whole company is a shambles tbh.

Avoid at all costs.

Message to the company:
Sort yourselves out. Stop advertising if you can’t meet demand and give your customers what they want, get yourselves in order:

Fix your website, improve the customer experience and make it customer friendly, put proper parcel tracking in place, proper contact details. AND MOST IMPORTANTLY A F****** TIME ESTIMATE FOR YOUR PRODUCTS. You’d have no bad reviews if you did those basic things.

Really disappointed, payed extra for VIP as I was hoping give the gift to my partner for our wedding day, 11 days later I got an email stating they still hadn’t posted the item and my wedding was the next day, I emailed the company back stating my disappointment and the reply I got was this “ We checked the status of your tracking info and your order is on its way to you .
Please wait more patiently.

Sincerely,
Lisa”

Not only have I been advised to wait more patiently despite raising my concerns about the urgency, my main issue is the fact I paid so much extra for VIP which is a complete waste of time as I still was not put as a priority, definitely wouldn’t recommend this company, it’s now one week after the wedding and item hasn’t been received, beyond disappointed.

Tried to order a bracelet for mother's day, had no confirmation of order yet money been taken from my account, tried contacting customer service and haven't had a reply and it's been 3 days, shocking

This is 100% a SCAM!!!! I ordered 2 family frames for my friend's anniversary. Ordered since February for an early March Anniversary. At this point, no items have been received and not even a tracking number. I have emailed them numerous times with no response. I have already placed a dispute with PayPal.
STAY AWAY!!!!

This Company is an ABSOLUTE JOKE!!! The same as every other customer who has been scammed their hard earned money for mother's day, or birthday etc. I paid for a necklace with my four children's names and birthstones for my partner for mother's day, I paid for VIP shipping & gift box only to then read all these reviews afterwards. I am ABSOLUTELY GUTTED & feel an ABSOLUTE LET DOWN to my wife and mother of my children 😢 DO NOT purchase from this company, I have tried tracking number which doesn't work and called the SO CALLED building in Surrey which is a building that let's out offices. I am also going to Trading Standards regarding these con artists DO NOT BUY from this company PLEASE

This is literally the worst service ever wouldn’t waste your money I’m currently waiting on a order and haven’t received I’ve been waiting for nearly 2 months they then said they would remake and send ASAP I obviously requested a full refund because the occasion has already passed I haven’t had response back since

Tried to order a necklace for birthday and paid for expedited processing and delivery. When questioned about timing, the response was continually "please be patient, we're busy", with no timing expectation at all. Communications are only at 48 hr intervals with not committment to delivery. I've cancelled my order and disputed the charge with my credit card, and frankly I'm sad I ever stumbled across these guys. Apparently they are located in Hong Kong. Shop elsewhere

I ordered a leather bracelet with gold links, with mine and my children's names on.

Despite the promise of the gold never fading or tarnishing, I've worn it 3 times and the gold is already fading to silver.

I spoke to their customer service department who offered me a 20% refund, or a full refund after I've returned the item. I've obviously chosen the latter, as the bracelet now looks very cheap and scruffy.

I'm still waiting for the returns address, which I expect will be somewhere in China as that's where the item was posted from. The delivery also took 4 weeks, due to it being "handmade" which clearly also isn't the case.

I ordered a named necklace for Mother’s Day 2023. Ordered on 19th Feb and after reading these reviews I thought I had been conned and worried if £60 had been wasted. It took 8 working days for my order to be shipped then 7 days later it has been delivered and is absolutely beautiful. Couldn’t be happier with this order.

Don’t normally leave reviews but felt I should as the service I have received has been excellent. Yes it took over 2 weeks to get my order so I wouldn’t order something at short notice but I would use them again in the future ensuring I was ordering at least a month in advance to ensure it came on time.

Don’t think this site is a scam as others have suggested, just think they have been a bit slow to get their orders out which I guess may be understandable as the items seem to be custom made

Order delivered After more than a month vs the 12 days expected and paid for. The items - lego figures personalized was totally wrong, they senti different faces for both figures with missing arm and One missing leg. I asked refund and they said i Need to ship them back item in my own expense which are more or less the same i paid the item cause shipment should reach China. Do not buy from this website.

Ditto what everyone else has said. I ordered a personalized platter for my mother for her 85th birthday three weeks in advance. Paid extra for "VIP" processing. Birthday came and went. No platter. When I followed up, they sent me a tracking number that didn't work. Tracking number now works and indicates package will be delivered to my Mom... in April. I am now doubtful it will come at all. Avoid this company.

If I could give a zero star I would without doubt. I ordered from Rosefeels and never received the item and never did get responses to emails to customer services. Avoid this company by all accounts. Total scam