Royal Mile Whiskies Reviews 

500
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of rare whiskies and find the pricing to be extremely competitive. Shoppers regularly point out the prompt international shipping, sturdy packaging, and knowledgeable staff members who provide excellent recommendations. Buyers note that ordering online is smooth, efficient, and reliable for getting special bottles delivered safely. However, some people mentioned experiencing unexpected delays with deliveries or encountering issues with shipment tracking links. A few reviewers also noted waiting longer than anticipated for their parcels to finally arrive at their destinations. Some consumers expressed disappointment about not receiving their purchases within the originally promised timeframes.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the swift and prompt... See more

Product

People report satisfaction with the product and overall purchase experience. Reviewers consistently praise... See more

Service

Clients share positive opinions on service, highlighting its impeccable and reliable nature. Consumers... See more

Order

Consumers find the order experience to be satisfying, highlighting fast shipping and great prices. Reviewers... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and great value on their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more

Rated 5 out of 5 stars

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the US... See more

Rated 5 out of 5 stars

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was int... See more

Rated 5 out of 5 stars

The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but... See more


Company details

  1. Liquor Store
  2. Alcohol Store

Written by the company

Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

500 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(500)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy

Very happy. First time buying from this company. Great price, speedy delivery. Excellent protective packaging and DHL are a very good delivery company too.

September 9, 2025
Unprompted review
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Hello! What a fantastic review. Thanks so much - we're delighted you're so pleased.

Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

RMW always have decent and rare drams…

RMW always have decent and rare drams to offer at great prices and always deliver promptly, what more could you ask for?

September 1, 2025
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Reply from Royal Mile Whiskies

Hi Andrew!

What a great review! Thanks for taking the time to share your thoughts - we're pleased they're so positive.

Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Great recommendations and competitive…

Great recommendations and competitive pricing along with a huge selection of Rare and old whiskeys make Royal Mile a must go to place.

September 1, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks very much for taking the time to leave us this review. Delighted to hear of your experience and look forward to serving you again soon.

Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Great service and fun

September 1, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Hi Mike, thanks for your review. We're pleased to hear you were happy with your experience shopping with RMW!

Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Excellent service and packing

Excellent service and packing was foolproof, thank you for delivering safely

August 29, 2025
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Reply from Royal Mile Whiskies

Thank you for your review. We’re glad to know everything arrived safely and well packed.
Megan - Royal Mile Whiskies

Rated 1 out of 5 stars

Your courier took 3 attempts to…

Your courier took 3 attempts to deliver. Was told I would receive it by Friday. Didn't get it till Tuesday

August 28, 2025
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Reply from Royal Mile Whiskies

Hi Euan, thank you for your feedback. We’re sorry your delivery took longer than expected and I'll share this with our team to review. We’re glad it reached you safely in the end.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Quick and carefully wrapped delivery

Quick and carefully wrapped delivery. Both excellent whiskies at a great price. Will certainly use again.

August 27, 2025
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Reply from Royal Mile Whiskies

Thank you, John. Great to hear your whiskies arrived quickly and in good condition. We look forward to welcoming you again.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Everything went well

Good drink, good service. Delivery was adaptable to our needs at the time.

August 25, 2025
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Reply from Royal Mile Whiskies

Thanks, Chrissie. We’re glad to hear your order worked well for you and that delivery met your needs.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

The perfect cider!

Great product, very well packaged and fast dispatch. Will definitely use again

August 26, 2025
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Reply from Royal Mile Whiskies

Thank you for your review. We’re pleased your order arrived quickly and safely, and that you enjoyed the cider.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

easy to order full tracking of…

easy to order full tracking of purchase and time of delivery i would deal again with RMW no Problem

August 26, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks, Thomas. We’re glad ordering and delivery were straightforward and appreciate your comments.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

The delivery and packaging was perfect

The delivery and packaging was perfect. But the german Import tax is way too high.

August 27, 2025
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Reply from Royal Mile Whiskies

Thank you for your review. We’re pleased to hear delivery and packaging met expectations. Unfortunately, local import duties are outside of our control, but we appreciate you sharing your feedback.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Great choices

Great choices, easy purchase and quick delivery - thank you

August 25, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks, Ian. We’re glad to know you found ordering easy and delivery quick.
Megan - Royal Mile Whiskies

Rated 1 out of 5 stars

Have not received

Have not received, as promised. hopefully will get this week.

August 25, 2025
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Reply from Royal Mile Whiskies

Thank you for your feedback. We’re sorry to hear your order hasn’t yet arrived and will look into this for you.

Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

A trusted business

A trusted business, when others are looking to make a fast buck.

August 25, 2025
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Reply from Royal Mile Whiskies

Thank you, Dave. We really appreciate your comments and are glad you’ve been happy with the service.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Very reliable

Very reliable. Great selection amd non rip off prices.

August 25, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks for your review. We’re pleased you’ve found the range and pricing to your satisfaction.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Top shop

Repeat customer - always very happy with service and delivery.

April 28, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thank you, Henry. We’re delighted to know you’ve been happy as a repeat customer and look forward to serving you again.
Megan - Royal Mile Whiskies

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