Royal Mile Whiskies Reviews 

500
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of rare whiskies and find the pricing to be extremely competitive. Shoppers regularly point out the prompt international shipping, sturdy packaging, and knowledgeable staff members who provide excellent recommendations. Buyers note that ordering online is smooth, efficient, and reliable for getting special bottles delivered safely. However, some people mentioned experiencing unexpected delays with deliveries or encountering issues with shipment tracking links. A few reviewers also noted waiting longer than anticipated for their parcels to finally arrive at their destinations. Some consumers expressed disappointment about not receiving their purchases within the originally promised timeframes.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the swift and prompt... See more

Product

People report satisfaction with the product and overall purchase experience. Reviewers consistently praise... See more

Service

Clients share positive opinions on service, highlighting its impeccable and reliable nature. Consumers... See more

Order

Consumers find the order experience to be satisfying, highlighting fast shipping and great prices. Reviewers... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and great value on their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more

Rated 5 out of 5 stars

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the US... See more

Rated 5 out of 5 stars

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was int... See more

Rated 5 out of 5 stars

The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but... See more


Company details

  1. Liquor Store
  2. Alcohol Store

Written by the company

Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

500 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(500)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just received my order and it was…

Just received my order and it was perfect! Second time I’ve purchased from them and have not been disappointed. Items received within 4 weeks as I live in the US. They kept me posted on the shipment status regularly.
I will continue to do business with them.

July 29, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thank you, Jerry. We’re so pleased everything reached you safely in the US and that you’ve been happy with the service on both occasions.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Great Service

Great service, easy to use website and prompt delivery with no issues.

July 29, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks for your review. We’re glad you found the site easy to use and delivery straightforward.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Excellent range

Excellent range. Good price. Speedy delivery.

July 28, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks, Steve. We’re glad you were happy with the range, pricing and delivery speed.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Great choice of products found the…

Great choice of products found the exact Cognac I was looking for and it was delivered to my door within a couple of days . Excellent service

July 25, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thank you, Sandra. We’re pleased you found the cognac you were looking for and that it arrived quickly and safely.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Very easy to order and rapid delivery

Very easy to order and rapid delivery. Goods very well wrapped and arrived in pristine condition.

July 28, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks, Lynda. We’re glad your order arrived promptly and in great condition.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Very easy to order fast delivery

Very easy to order fast delivery

July 28, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks for your review. We’re glad ordering and delivery were straightforward.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Great place to find unique whisky

Great place to find unique whisky. The store staff is very helpful and ordering online is very quick with fast delivery. Definitely my go to place to whisky.

July 28, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thank you, Matt. We’re delighted to hear you’ve found unique bottles with us and that both our shop and online service have worked well for you.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Delivery was quick and they had a…

Delivery was quick and they had a whisky I couldn't find elsewhere for a better price

July 9, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks for taking the time to leave us a review. We're very happy to hear that you had a great experience shopping with us.

Elena RMW

Rated 5 out of 5 stars

Recommended

Good service and polite staff.

July 15, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thank you for your kind words! See you on the next order.

Elena RMW

Rated 5 out of 5 stars

Will buy again

Very well packaged and bottle in perfect condition!

The bottle itself, Ben Nevis 10, is lovely though not perhaps for the inexperienced palate.

July 14, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Hey Jamie! Thanks for the review. If you're after some recommendations, just get in touch.

Elena RMW

Rated 5 out of 5 stars

Job done.

Easy to order, delived on time.

July 14, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks for your lovely review, David.

Elena RMW

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