Super helpful customer service. I had an issue with the order - the delivery driver essentially delivered it but it was nowhere to be found. I called them and was told to email with the deta... See more
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Ordered a pair of Birkenstock sandals, the description stated regular width. When they arrived after a week they were the narrow fit version so no good to me. I returned on 17/08 but still haven... See more
Company replied
I sent two items back in the same package and have only been refunded for one. I have tried to ring multiple times but the message says to ring back in office hours. I have emailed two addresses provi... See more
Company replied
Ordered trainers and communication great and also given expected delivery time frame. Lovely surprise when they turned up the next day! Great efficient service so much so I ordered another pair the... See more
Company details
Written by the company
Rubbersole, the UK's biggest online-only shoe shop. Specialising in Crocs sandals, Converse trainers, Dr Martens boots, Fit Flop flip flops, Snowjoggers footwear and Birkenstock summer clogs. We are the best at sourcing up-to-date fashions for your feet!
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2.7
Poor
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Competitive price
Competitive price, good communication and delivery on time. No problems at all, would recommend.
June 16, 2025
Unprompted review
Great customer service! Don't like the info they request though on mandatory online order pages....
I telephoned the customer service line before buying (seemed the only way to contact them). Answered very quickly, politely, and answered my questions. They probably do need another method though for people that can't communicate on the phone.
Firstly I asked about the amount of information they ask for when you order. For example, date of birth is a mandatory question! I obviously didn't want to share such personal information just to buy a pair of shoes. There were some other intrusive questions on the form.
Secondly I checked import duties on some of their shoes which are made abroad and was impressed the customer service person knew the answer and even explained which country warehouse the shoes would come from the delivery timeframe did to a public holiday in France!
Shoes arrived - I love them!
May 22, 2025
Unprompted review
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I just want to say what great customer…
I just want to say what great customer service i received. I ordered a pair of really well priced Birkenstocks and in the middle of moving homes stupidly put my old post code and new address, of course the Evri guy didn’t have a clue and sent it back. Before they even received the item the lovely lady at Rubbersole sent a new pair out. Got through on the first call writhing minutes and the lady was so helpful, thank you
May 13, 2025
Unprompted review
Absolutely dire!🤬 wish I could give…
Absolutely dire!☹️ wish I could give zero stars. Ordered 2 pairs of Havaianas cost £73 and didn't even get an email from the company, just took my money and that was that...nothing! 3 weeks on no flip-flops, no correspondence, no one answering customer service on the 5 times I tried. Thank God I paid by PayPal as they refunded me my full money back. Never again!!! Horrendous company!!!
May 1, 2025
Unprompted review
Reply from Rubbersole.co.uk
Hello Toni,
Thank you for sharing your feedback. I'm sorry to learn you never received your order, please accept my apologies. We have refunded your order in full. I'd encourage you to contact our customer care team for further help. You can email us at adriana@spartoo.co.uk or call us at 02033 182709. We are available from Monday to Friday from 8:00 am to 4:00 pm GMT.
Kind regards,
Tracey @ Rubbersole
Straight forward transaction
Straight forward transaction. Shoes are great!
May 9, 2025
Unprompted review
Recent trainer order
Recent trainer order. No issues at all. Would not hesitate to use again.
May 8, 2025
Unprompted review
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Fantastic service
Fantastic service, so impressed by speed of delivery and then, when I needed to return a pair (I’d ordered 2 sizes), the return process was fastest I’ve experienced. So impressed & the sandals were beautiful, exactly as the picture. Would definitely purchase from them again!
May 3, 2025
Unprompted review
Rubbersole dispached my order quickly…
Rubbersole dispached my order quickly and it arrived sooner than I thought it would. They kept me informed all through the process. unfortunately the item I had ordered didn't fit so I requested a return. This process was one of the easiest I have experiences and a refund was made very quicly. I will be using Rubbersole in the future because their customer service is brilliant.
April 21, 2025
Unprompted review
Perfect Buffalo Trainers
Ordered a pair of Buffalo trainers which are very difficult to get anywhere especially in my size. I read the reviews on here but having bought from Rubbersole before and had no problems decided to order again.
The shoes turned up two days late but they were worth the wait. Brand new, in a box and fit perfectly. I would buy from Rubbersole again.
April 25, 2025
Unprompted review
Great experience
I recall looking at the reviews before ordering and I was hit and miss whether to order... But the shoes I wanted couldn't be found anywhere else so I decided to order anyway. I've personally had a great experience with zero issues. Shoes arrived quickly and in perfect quality!
February 18, 2025
Unprompted review
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Ordered online a pair of Buffalo Aspha…
Ordered online a pair of Buffalo Aspha boots, very difficult to get anywhere else now. I read the reviews on here and was slightly put off, but decided to order in the end.
The shoes arrived on the day predicted, boxed up perfectly, and the shoes arrived great! Right size, brand new, all perfect.
April 4, 2025
Unprompted review
I sent an email and photos showing shop…
I sent an email and photos showing shop spoiling on my trainers and have yet to receive a response.
April 1, 2025
Unprompted review
Reply from Rubbersole.co.uk
Hello Kerry,
I'm sorry to learn there's a problem with your order. I just wanted to confirm that we've received your photos and are working on providing a solution. Please check your customer account for message updates or call our team at 02080 683178 (cost of a local call). We are available from Monday to Friday from 8:00 am to 4:00 pm GMT.
Have a great day and take care!
Tracey @ Rubbersole
Impressive service
Not having previously heard of Rubbersole and after reading some fairly negative reviews, I was a little reluctant to place an order; I decided to chance it and I am pleased I did. Their customer service is impressive. It is refreshing to be able to easily contact an online trader by phone, to have them answer and to be able to hear and understand them clearly.
March 26, 2025
Unprompted review
Terrible experience despite paying for…
Terrible experience despite paying for delivery it has not even been sent nearly a week later
March 28, 2025
Unprompted review
Reply from Rubbersole.co.uk
Hello Kevin
I'm sorry to hear that your order was not delivered within the agreed timeframe.
We strive to make every customer experience a satisfying one, and we do our utmost to strictly honour our commitments.
Therefore, on behalf of the entire Rubbersole team, I would like to apologize for this delay in delivery, which I can assure you does not correspond at all to the service usually provided by our delivery service providers.
I am aware of the inconvenience caused by this malfunction, and I have just passed on your comments to our transport department so that corrective measures can be taken.
We hope that you will not hold this incident against us and that we will be able to continue our business relationship.
Determined to offer you a better experience in the future, and in order to discuss this matter further, I invite you to contact us via the channel of your choice, either by e-mail at adriana@rubbersole.co.uk, or by telephone on 02080 683178.
Sincerely,
Marie with Rubbersole
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Good product at a good price…
Excellent experience buying from Rubbersole. Haivainas sliders for nearly half the price on the official website. Delivery cheap and very quick. Not got a bad word to say about them.
March 11, 2025
Unprompted review
Reply from Rubbersole.co.uk
Hello JC,
We are truly sorry to hear about your dissatisfaction with our delivery policy. We understand how frustrating unclear shipping information can be, and we sincerely apologize for the inconvenience.
We want to explain our delivery structure and address your concerns. We operate two warehouses, one in the UK and one in France, which affects our shipping costs.
We are actively reviewing our communication about delivery to ensure it is clearer. We appreciate your feedback, as it helps us improve. We would like to make things right. Please reach out to us either by e-mail at adriana@spartoo.co.uk, or by telephone on 02080 683178 so we can discuss how we can resolve this for you.
Sincerely,
Marie with Rubbersole
Super service. Highly recommend!
Ordered some havaianas. Free delivery. Arrived in two days. What more could I ask. Excellent!
March 1, 2025
Unprompted review
Reply from Rubbersole.co.uk
Hello Gerry,
The entire rubbersole.co.uk team would like to thank you for the warm comment you took the time to write following your last order on our site.
We hope to see you again and counting you among our customers for many years to come.
Marie with Rubbersole
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